I went to Dunkin today and this poor girl Ava was the only one working and it was busy! You could tell she was super stressed but still smiled and was as happy as ever. Ava you are amazing in every way and embody what every Dunkin employee should be! I gave her a tip with as much cash as I had on me but lord she deserves so much more than my tip. I will be contacting corporate and I hope they show her appreciation and give her a raise! It’s ridiculous that she would have to work alone when it’s so busy!
Atmosphere: 5
Food: 5
Service: 5
Josh Brown
Had to repeat the order 3 times to them. Wanted an iced coffee got it hot. Then they threw into a big cup of ice and made a water down shitty taste cup of holiday sadness. Worst dunkin place ever.
Atmosphere: 1
Food: 1
Service: 1
Brittany Moll
I will go out of my way to come to this specific Dunkin location. As a coffee fein it is my daily treat going through Dunkin. The customer service is phenomenal. The Dunkin crew here are the sweetest people. Special shout out to amber and Yolanda, they always go above and beyond and never fail to put a smile on my face, I couldn’t think of a better way to start my day with a coffee and the team here.
Atmosphere: 5
Food: 5
Service: 5
Jean B
Very rude, unhinged, violent employees! Screaming and threatening because a person ordered a double blended frozen! Terrible service! I’d never recommend edinboro Dunkin’
Atmosphere: 1
Food: 1
Service: 1
Dawn Testa
Everything was great. It was quick. No problems.
Atmosphere: 5
Food: 5
Service: 5
Amy Z.
Soggy donuts. Always wet. Tried numerous times to get munchins. There's no glaze. Then when u try to return they want to argue wt you. Paying top dollar too.
Atmosphere: 5
Food: 2
Service: 3
Diana O'Neill
Nice quick stop great when going to grandkids
Parking: On-site handicap
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut, Iced Latte
Angela
Quick and friendly staff
Atmosphere: 5
Food: 5
Service: 5
Ethan Falvey
Great people.. I stop on my way to church..
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
Phillip Edds
The coffee was ok, but the attitude of the staff was as if I, a paying customer, was a bother to them. Someone needs to teach customer service with a smile and a friendly attitude.
I have ordered from this location via DoorDash as well as drive-throu. Every time I have ordered and specifically asked for my bagel to be toasted and each time it is not. When I called the manager had told me I was wrong and they toast all bagels. When I described to her the bagel had not been toasted she had told me to take it up with DoorDash to get my Monday back due to they toaster not working and I would’ve needed to select “extra” toasted for a toasted bagel. Usually I am not the type to complain or give a review but the amount of disrespect and unprofessionalism was unreal!!! By far the worst dunkin in Erie.
Food: 1
Recommended dishes: Beyond Breakfast Sandwich on an English Muffin
Becca D
We always have a great experience when going to this Dunkin. The staff is very friendly.
Atmosphere: 5
Food: 5
Service: 5
Dev Howard
This is the worst dunkin donuts to go to . We had recently came into edinboro and thought dunkin was a good idea . ordered a mocha frappe . first time it taste like nothing and barely could taste the mocha , then told us we couldn’t exchange for another for a frozen hot chocolate which was a dollar less of what we got which was weird , went around to the window again after they refused us the drink and they gave us a mocha drink with ice .. tried to call the store 3 times and nobody answered . called again when we got into the parking lot , manager answered and made my drink , but the co workers were cussing and screaming because they didn't like the way a lady in the drive through was talking and said she was gonna beat her up? so unprofessional and sad that we wasted gas and had to go back 3 times to get the order right . Never again will i go here to eat anything .
Atmosphere: 1
Food: 1
Service: 1
Jes
100 bonus points Wednesday!good luck trying to order tho!
Atmosphere: 3
Food: 3
Service: 1
April Elizabeth Hannah
We visited Dunkin’ in Edinboro yesterday 9/10 around 9am. The donuts were good and my husbands sandwich was good.
However, The supervisor on at the time was very rude. We were picking out our donuts and she put the wrong ones in the bag when my boys were picking out theirs…i told her and she acted annoyed and switched them…and was just plain nasty. Ignorantly asked how many are you even getting? No smile on her face at all…just a grumpy nasty look. Then while waiting for the drinks and sandwich, she proceeded to be nasty to the co workers. Yelling at them about things when they were working hard and quickly getting orders done.
If you are going to be a supervisor, set a better example. Also, if you are that unhappy then don’t work around people. I was just disgusted by her whole attitude.
We will visit again but hoping she isn’t there or is more pleasant!
I went to Dunkin today and this poor girl Ava was the only one working and it was busy! You could tell she was super stressed but still smiled and was as happy as ever. Ava you are amazing in every way and embody what every Dunkin employee should be! I gave her a tip with as much cash as I had on me but lord she deserves so much more than my tip. I will be contacting corporate and I hope they show her appreciation and give her a raise! It’s ridiculous that she would have to work alone when it’s so busy!
Atmosphere: 5
Food: 5
Service: 5
Had to repeat the order 3 times to them. Wanted an iced coffee got it hot. Then they threw into a big cup of ice and made a water down shitty taste cup of holiday sadness. Worst dunkin place ever.
Atmosphere: 1
Food: 1
Service: 1
I will go out of my way to come to this specific Dunkin location. As a coffee fein it is my daily treat going through Dunkin. The customer service is phenomenal. The Dunkin crew here are the sweetest people. Special shout out to amber and Yolanda, they always go above and beyond and never fail to put a smile on my face, I couldn’t think of a better way to start my day with a coffee and the team here.
Atmosphere: 5
Food: 5
Service: 5
Very rude, unhinged, violent employees! Screaming and threatening because a person ordered a double blended frozen! Terrible service! I’d never recommend edinboro Dunkin’
Atmosphere: 1
Food: 1
Service: 1
Everything was great. It was quick. No problems.
Atmosphere: 5
Food: 5
Service: 5
Soggy donuts. Always wet. Tried numerous times to get munchins. There's no glaze. Then when u try to return they want to argue wt you. Paying top dollar too.
Atmosphere: 5
Food: 2
Service: 3
Nice quick stop great when going to grandkids
Parking: On-site handicap
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut, Iced Latte
Quick and friendly staff
Atmosphere: 5
Food: 5
Service: 5
Great people.. I stop on my way to church..
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
The coffee was ok, but the attitude of the staff was as if I, a paying customer, was a bother to them. Someone needs to teach customer service with a smile and a friendly attitude.
Atmosphere: 2
Food: 4
Service: 2
Restaurantji Recommends
I have ordered from this location via DoorDash as well as drive-throu. Every time I have ordered and specifically asked for my bagel to be toasted and each time it is not. When I called the manager had told me I was wrong and they toast all bagels. When I described to her the bagel had not been toasted she had told me to take it up with DoorDash to get my Monday back due to they toaster not working and I would’ve needed to select “extra” toasted for a toasted bagel. Usually I am not the type to complain or give a review but the amount of disrespect and unprofessionalism was unreal!!! By far the worst dunkin in Erie.
Food: 1
Recommended dishes: Beyond Breakfast Sandwich on an English Muffin
We always have a great experience when going to this Dunkin. The staff is very friendly.
Atmosphere: 5
Food: 5
Service: 5
This is the worst dunkin donuts to go to . We had recently came into edinboro and thought dunkin was a good idea . ordered a mocha frappe . first time it taste like nothing and barely could taste the mocha , then told us we couldn’t exchange for another for a frozen hot chocolate which was a dollar less of what we got which was weird , went around to the window again after they refused us the drink and they gave us a mocha drink with ice .. tried to call the store 3 times and nobody answered . called again when we got into the parking lot , manager answered and made my drink , but the co workers were cussing and screaming because they didn't like the way a lady in the drive through was talking and said she was gonna beat her up? so unprofessional and sad that we wasted gas and had to go back 3 times to get the order right . Never again will i go here to eat anything .
Atmosphere: 1
Food: 1
Service: 1
100 bonus points Wednesday!good luck trying to order tho!
Atmosphere: 3
Food: 3
Service: 1
We visited Dunkin’ in Edinboro yesterday 9/10 around 9am. The donuts were good and my husbands sandwich was good. However, The supervisor on at the time was very rude. We were picking out our donuts and she put the wrong ones in the bag when my boys were picking out theirs…i told her and she acted annoyed and switched them…and was just plain nasty. Ignorantly asked how many are you even getting? No smile on her face at all…just a grumpy nasty look. Then while waiting for the drinks and sandwich, she proceeded to be nasty to the co workers. Yelling at them about things when they were working hard and quickly getting orders done. If you are going to be a supervisor, set a better example. Also, if you are that unhappy then don’t work around people. I was just disgusted by her whole attitude. We will visit again but hoping she isn’t there or is more pleasant!
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