I am posting this on behalf of my father in law, he was unable to post this himself. For some odd reason Facebook wasn’t allowing him. I do stand by these statements as well.
This is the first rant regarding a business I have ever made, but I am angry over the treatment my family recieved by Lindo Sabatini, the owner of Sabatini's Pizza in Exeter. I have been a customer of Sabatini's Pizza in Exeter for over sixty years, almost as long as they have been in business, and before Lindo the current family owner was born! As a matter of fact it WAS my favorite pizza place! My guess, given my experience with the current owner Lindo Sabatini is he won't care! Our family booked a birthday party, on March 13th. for my granddaughter on April 12th. When we called to confirm the number of people attending we were told they didn't have a reservation for us and there was nothing they could do, since they were overbooked. We sent invitations to forty-five people, some from other states traveling to the party. I called the restaurant to speak to Lindo Sabatini the owner, and when he answeered I asked if I was speaking to Lindo Sabatini and after five requests he finally said yes, even before I told him why I was calling.. When I explained our situation his answer was his employee, Jay has worked for him for twenty years and " has never made a mistake on a reservation". He then told me it was Friday and he was very busy! His arrogance was inexcusable. His suggestion that we did not make a reservation for this party was ridiculous at best. When we made the reservation, we were told we could call a day before with a final count. We were also told we could show up a half hour before our three o'clock reservation to decorate. Jay (his employee) also told us we were not to put up anything on the walls. We called a week in advance, not a day, to confirm head count and get an estimated costs since they only accept cash. Fortunately, we called a week ahead of the party given the problem. If we called the day before as suggested we would be in trouble with forty guests coming to the restaurant. Most of all, after sixty years of patronage, to have the owner, Lindo Sabatini refuse to one, acknowledge who he was, and two tell me "it's Friday and he was too busy", and then tell me his employee of twenty years "never made a mistake", was beyond reasonable. At the very least, he should have acknowledged what was clearly a mistake. I understand that mistakes happen, but Lindo Sabatini's arrogance was not only inexcusable but an indication of lack of concern for a customer, let alone a lifelong customer. We now have to scramble for a new site for the party and contact everyone attending. Frankly, even if I were a first time customer I would expect better treatment. Having been the owner of a small food service business my response would have been, I'm sorry we made a mistake. what can I do to make it right! But instead Lindo Sabatini chose to blame us, a loyal customer after what was clearly a mess they caused! I am certain this post will not put Sabatini's out of business and that is not my mission, but I hope it will help Lindo get his act together!
Mary Dongas
I don’t really ever write bad reviews as I think it’s often one sided and doesn’t show the whole picture. However, my experience with Sabatini’s was so distasteful I felt I had to.
My daughter is turning two and loves pizza. We decided to book her birthday party at Sabatini’s in their back room. We first called and spoke to Jay to get information on minimums and all the details. We called him back the next day and confirmed. He told us there was no further communication needed until a day or two before hand.
Today, we are 8 days out from her party and decided to call once more to confirm as we already have our final count and wanted to get a cost estimate since parties are cash only. Upon calling they told us we were not booked and that they had another party booked.
The same guy speaking to us acted like he had no idea what happened and had no recollection of speaking to us. Despite us knowing his name and all the previous details we spoke about.
Basically we got the boot with no solution. I have 45 people RSVP’d with invites made and no backup.
Mistakes happen and I believe in human error. But there was a sense of arrogance in what felt like them trying to pull one over and pin this mistake on us.
Randy RS
horrible intersection to enter and exit, parking lot is total chaos and service for just a pizza plain sucks. 0 out of 5 stars
Monica Garrett
We didn't eat in but we just moved to the area and trying all the pizza places anyways I don't think i need to try anymore very good pizza and wings both boneless and regular yummy stuff
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Meat Lover's Pizza
Brenda Rivera
The best pizza ever! It was delicious!!First time here and we had a terrific time! Expresso Martini and all the specialty beers were out of this world!• Atmosphere rustic and inviting! This place was recommended to us and was very thankful because we had a terrific experience!
Atmosphere: 5
Food: 5
Service: 5
Andrew Stocker
service a tad slow but besides that. great place!
Atmosphere: 5
Food: 5
Service: 3
Justin McGrath
My favorite pizza in the world. Have spent thousands of dollars here over the years. Love it.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizza Shop
Nick lapinski
Have been eating here and picking up for a very long however this past time the food was not good unfortunately. The pizza was so dry it literally cracked in half when trying to eat it. The pie also hardly had any cheese or toppings. Buffalo Bites were burned as well the cheesesteak. It was a very busy pick up night but that shouldnt excuse the poor food. Would avoid on the weekends.
Food: 1
Marino Hernandez
Pretty good plain pizza. Also tried their pepperoni pizza, yummy! Best pepperoni I've ever had, which they dice and shred right into the sauce. What a difference from regular pepperoni. 😋 🍕
The business is two buildings: a bar, and their pizzeria.
I'm seeking and reviewing the best local businesses in every geography, for Localverse (from Bethlehem, PA). Now adding Sabatini's Pizza to the list!
You may freely reuse all photos and text in reviews contributed by Localverse, and make them better. License: CC-BY
(Edited on Nov 13, 2024)
leah diaz
The best cauliflower pizza ever with cheeseburger specialty toppings is chefs kiss. Had the best time catching up with one of my best friends in the outside patio area since it was great weather.
My boyfriend and I came in (from Harvest Host) and love to support local! This place passed all the vibe checks. We sat at the bottle shop side vs restaurant and they have so much to choose from!! We had a pepperoni sausage pizza that was perfect for lunch. Maybe if there's next time we can try other things!
I am posting this on behalf of my father in law, he was unable to post this himself. For some odd reason Facebook wasn’t allowing him. I do stand by these statements as well. This is the first rant regarding a business I have ever made, but I am angry over the treatment my family recieved by Lindo Sabatini, the owner of Sabatini's Pizza in Exeter. I have been a customer of Sabatini's Pizza in Exeter for over sixty years, almost as long as they have been in business, and before Lindo the current family owner was born! As a matter of fact it WAS my favorite pizza place! My guess, given my experience with the current owner Lindo Sabatini is he won't care! Our family booked a birthday party, on March 13th. for my granddaughter on April 12th. When we called to confirm the number of people attending we were told they didn't have a reservation for us and there was nothing they could do, since they were overbooked. We sent invitations to forty-five people, some from other states traveling to the party. I called the restaurant to speak to Lindo Sabatini the owner, and when he answeered I asked if I was speaking to Lindo Sabatini and after five requests he finally said yes, even before I told him why I was calling.. When I explained our situation his answer was his employee, Jay has worked for him for twenty years and " has never made a mistake on a reservation". He then told me it was Friday and he was very busy! His arrogance was inexcusable. His suggestion that we did not make a reservation for this party was ridiculous at best. When we made the reservation, we were told we could call a day before with a final count. We were also told we could show up a half hour before our three o'clock reservation to decorate. Jay (his employee) also told us we were not to put up anything on the walls. We called a week in advance, not a day, to confirm head count and get an estimated costs since they only accept cash. Fortunately, we called a week ahead of the party given the problem. If we called the day before as suggested we would be in trouble with forty guests coming to the restaurant. Most of all, after sixty years of patronage, to have the owner, Lindo Sabatini refuse to one, acknowledge who he was, and two tell me "it's Friday and he was too busy", and then tell me his employee of twenty years "never made a mistake", was beyond reasonable. At the very least, he should have acknowledged what was clearly a mistake. I understand that mistakes happen, but Lindo Sabatini's arrogance was not only inexcusable but an indication of lack of concern for a customer, let alone a lifelong customer. We now have to scramble for a new site for the party and contact everyone attending. Frankly, even if I were a first time customer I would expect better treatment. Having been the owner of a small food service business my response would have been, I'm sorry we made a mistake. what can I do to make it right! But instead Lindo Sabatini chose to blame us, a loyal customer after what was clearly a mess they caused! I am certain this post will not put Sabatini's out of business and that is not my mission, but I hope it will help Lindo get his act together!
I don’t really ever write bad reviews as I think it’s often one sided and doesn’t show the whole picture. However, my experience with Sabatini’s was so distasteful I felt I had to. My daughter is turning two and loves pizza. We decided to book her birthday party at Sabatini’s in their back room. We first called and spoke to Jay to get information on minimums and all the details. We called him back the next day and confirmed. He told us there was no further communication needed until a day or two before hand. Today, we are 8 days out from her party and decided to call once more to confirm as we already have our final count and wanted to get a cost estimate since parties are cash only. Upon calling they told us we were not booked and that they had another party booked. The same guy speaking to us acted like he had no idea what happened and had no recollection of speaking to us. Despite us knowing his name and all the previous details we spoke about. Basically we got the boot with no solution. I have 45 people RSVP’d with invites made and no backup. Mistakes happen and I believe in human error. But there was a sense of arrogance in what felt like them trying to pull one over and pin this mistake on us.
horrible intersection to enter and exit, parking lot is total chaos and service for just a pizza plain sucks. 0 out of 5 stars
We didn't eat in but we just moved to the area and trying all the pizza places anyways I don't think i need to try anymore very good pizza and wings both boneless and regular yummy stuff
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Meat Lover's Pizza
The best pizza ever! It was delicious!!First time here and we had a terrific time! Expresso Martini and all the specialty beers were out of this world!• Atmosphere rustic and inviting! This place was recommended to us and was very thankful because we had a terrific experience!
Atmosphere: 5
Food: 5
Service: 5
service a tad slow but besides that. great place!
Atmosphere: 5
Food: 5
Service: 3
My favorite pizza in the world. Have spent thousands of dollars here over the years. Love it.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizza Shop
Have been eating here and picking up for a very long however this past time the food was not good unfortunately. The pizza was so dry it literally cracked in half when trying to eat it. The pie also hardly had any cheese or toppings. Buffalo Bites were burned as well the cheesesteak. It was a very busy pick up night but that shouldnt excuse the poor food. Would avoid on the weekends.
Food: 1
Pretty good plain pizza. Also tried their pepperoni pizza, yummy! Best pepperoni I've ever had, which they dice and shred right into the sauce. What a difference from regular pepperoni. 😋 🍕
The business is two buildings: a bar, and their pizzeria.
I'm seeking and reviewing the best local businesses in every geography, for Localverse (from Bethlehem, PA). Now adding Sabatini's Pizza to the list!
You may freely reuse all photos and text in reviews contributed by Localverse, and make them better. License: CC-BY
(Edited on Nov 13, 2024)
The best cauliflower pizza ever with cheeseburger specialty toppings is chefs kiss. Had the best time catching up with one of my best friends in the outside patio area since it was great weather.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Gluten Free Pizza
Restaurantji Recommends
My boyfriend and I came in (from Harvest Host) and love to support local! This place passed all the vibe checks. We sat at the bottle shop side vs restaurant and they have so much to choose from!! We had a pepperoni sausage pizza that was perfect for lunch. Maybe if there's next time we can try other things!
Atmosphere: 5
Food: 5
Service: 5
The pickle pizza is the best!
Atmosphere: 5
Food: 5
Service: 5
Great service, good pizza 🍕 👌
Atmosphere: 4
Food: 4
Service: 5
One of the best pies around.
Atmosphere: 5
Food: 5
Service: 5
Always consistent. Always delicious!
Atmosphere: 5
Food: 5
Service: 5
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