They need to change rice pudding to rice soup. Also, when you place a mobile order everything should be ready in the bag for you to pick up and go. This Primo they make you grocery shop in the store for all of the miscellaneous items you purchase. I’m going to stick with Wawa next time.
Atmosphere: 3
Food: 1
Service: 1
Robyn March
I had a great experience at Primo’s in Exton—especially since it was my first time visiting this location. I came in right at opening, and both of the ladies working were incredibly kind, welcoming, and helpful. They truly set the tone for a great start to the day. The food was fresh, delicious, and made exactly as ordered. You can tell they take pride in their work and customer service. The store was clean, service was quick, and the overall experience was excellent. I will definitely be back and highly recommend this location!
Atmosphere: 5
Food: 5
Service: 5
Susan Sieracki
These people suck. I ordered GrubHub and the roll is so hard. I can’t eat the sandwich. I literally cannot bite into it and they will not refund me. They said oh well too bad. Vincent was the manager that told me tough luck. Laughed. Great customer service and I have to either place another order somewhere else or make something (I have nothing to make).
Atmosphere: 1
Food: 1
Service: 1
Bailey Proctor
I ordered a hoagie, drink and macaroni salad off of grubhub. The driver dropped off the sandwich and nothing else. The driver told me to call the store and he would be more than happy to go back and get it for me. When I called the store a girl picked up and I told her what happened and she rudely told me my only option was to contact grub hub to get a refund. They did not take any responsibility for their mistake of not including all of which I paid for. Extremely unhappy especially at the price I paid through grub hub. I expected better customer service.
Atmosphere: 1
Food: 4
Service: 1
ariana martoral
I don’t know what happened to primo because we ordered a month ago and had a great experience. This was how our sandwiches came today. There is barely anything on them and are all bread. We even asked for lettuce and tomato on one and they just completely forgot. Super disappointed!
Food: 1
Bob Gibson
EXCELLENT hoagies and friendly service.
Nicole
Service could be better
philip valente
Still one of the better hogie shops this side of town. Very very difficult to see from tye road Building sits back
Atmosphere: 3
Food: 5
Service: 4
Georgie Simmons
Terrible customer service and as soon as you walk in there's a weird strong smell and the bread has the same smell I've never been to any other location that has this problem
Atmosphere: 1
Food: 1
Service: 1
Nicole C
I had a primo hoagie last week for the first time, it was so good I got it again for lunch the next day. To give context I’m pregnant and asked them if they could heat up the meat for me, the manager Greg (I think that was his name) was super accommodating and wanted to make sure the quality of the meat was still up to par! I also love the sides of hot peppers and pickles! It was so dang good, and I’m so thankful to have a nearby spot that I can go to when my turkey hoagie craving hits! Thank you for outstanding service and the best hoagie!!!
Ordered sandwiches and had to look in bag for the sides and when I did I noticed one side missing and told girl and she handed me a packet like I was annoying her This is the third time at exton location where service was bad and sandwich was wrong
Atmosphere: 1
Food: 2
Service: 1
Matt
Ordered a hoagie tray recently for a party and everything was perfect. Multiple guest asked where we got the hoagies from, and event took some home with them. We asked Exton Primos if they could package the lettuce, tomato, etc. on the side as some of the kids at the party were picky eaters. They packaged everything so well, even small mini bottles of oil and vinegar on the side and made it really easy to spread everything out at the party so guest could pick what they wanted. Would highly recommend.
Atmosphere: 5
Food: 5
Service: 5
Amanda hudzik
So disappointed!!! Ordered an Italian hoagie, styrofoam has more flavor than this! Went there with my husband and son, I got my order almost ten min before they got there’s! Zero taste wawa makes a better hoagie! Sat outside and not only was someone having a conversation on their phone with the speaker on in Spanish…… he worked there!and I motioned to him like come on and he just laughed and turned the volume up! Will definitely not recommend this place
Atmosphere: 1
Food: 1
Service: 1
Luke K
Never happy with places who require tips when it’s a pickup order. 1 star. Won’t be returning.
They need to change rice pudding to rice soup. Also, when you place a mobile order everything should be ready in the bag for you to pick up and go. This Primo they make you grocery shop in the store for all of the miscellaneous items you purchase. I’m going to stick with Wawa next time.
Atmosphere: 3
Food: 1
Service: 1
I had a great experience at Primo’s in Exton—especially since it was my first time visiting this location. I came in right at opening, and both of the ladies working were incredibly kind, welcoming, and helpful. They truly set the tone for a great start to the day. The food was fresh, delicious, and made exactly as ordered. You can tell they take pride in their work and customer service. The store was clean, service was quick, and the overall experience was excellent. I will definitely be back and highly recommend this location!
Atmosphere: 5
Food: 5
Service: 5
These people suck. I ordered GrubHub and the roll is so hard. I can’t eat the sandwich. I literally cannot bite into it and they will not refund me. They said oh well too bad. Vincent was the manager that told me tough luck. Laughed. Great customer service and I have to either place another order somewhere else or make something (I have nothing to make).
Atmosphere: 1
Food: 1
Service: 1
I ordered a hoagie, drink and macaroni salad off of grubhub. The driver dropped off the sandwich and nothing else. The driver told me to call the store and he would be more than happy to go back and get it for me. When I called the store a girl picked up and I told her what happened and she rudely told me my only option was to contact grub hub to get a refund. They did not take any responsibility for their mistake of not including all of which I paid for. Extremely unhappy especially at the price I paid through grub hub. I expected better customer service.
Atmosphere: 1
Food: 4
Service: 1
I don’t know what happened to primo because we ordered a month ago and had a great experience. This was how our sandwiches came today. There is barely anything on them and are all bread. We even asked for lettuce and tomato on one and they just completely forgot. Super disappointed!
Food: 1
EXCELLENT hoagies and friendly service.
Service could be better
Still one of the better hogie shops this side of town.
Very very difficult to see from tye road
Building sits back
Atmosphere: 3
Food: 5
Service: 4
Terrible customer service and as soon as you walk in there's a weird strong smell and the bread has the same smell I've never been to any other location that has this problem
Atmosphere: 1
Food: 1
Service: 1
I had a primo hoagie last week for the first time, it was so good I got it again for lunch the next day. To give context I’m pregnant and asked them if they could heat up the meat for me, the manager Greg (I think that was his name) was super accommodating and wanted to make sure the quality of the meat was still up to par! I also love the sides of hot peppers and pickles! It was so dang good, and I’m so thankful to have a nearby spot that I can go to when my turkey hoagie craving hits! Thank you for outstanding service and the best hoagie!!!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Delicious!
Food: 5
Ordered sandwiches and had to look in bag for the sides and when I did I noticed one side missing and told girl and she handed me a packet like I was annoying her
This is the third time at exton location where service was bad and sandwich was wrong
Atmosphere: 1
Food: 2
Service: 1
Ordered a hoagie tray recently for a party and everything was perfect. Multiple guest asked where we got the hoagies from, and event took some home with them. We asked Exton Primos if they could package the lettuce, tomato, etc. on the side as some of the kids at the party were picky eaters. They packaged everything so well, even small mini bottles of oil and vinegar on the side and made it really easy to spread everything out at the party so guest could pick what they wanted. Would highly recommend.
Atmosphere: 5
Food: 5
Service: 5
So disappointed!!! Ordered an Italian hoagie, styrofoam has more flavor than this! Went there with my husband and son, I got my order almost ten min before they got there’s! Zero taste wawa makes a better hoagie! Sat outside and not only was someone having a conversation on their phone with the speaker on in Spanish…… he worked there!and I motioned to him like come on and he just laughed and turned the volume up! Will definitely not recommend this place
Atmosphere: 1
Food: 1
Service: 1
Never happy with places who require tips when it’s a pickup order. 1 star. Won’t be returning.
Atmosphere: 1
Food: 1
Service: 1
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