Rita's Italian Ice & Frozen Custard

I'm very disappointed with my recent experience at Rita’s Ice Cream, specifically at the Exton location. Unfortunately, this isn't the first time this has happened. There were three employees visibly rushing to close and putting things away well before the 9 PM closing time. I arrived to get custard, only to find the machine had already been unplugged mind you all before 9 PM.

To make matters worse, the one employee who did assist us was extremely rude and seemed more focused on rushing us out than providing any kind of customer service.

As a business owner and operator myself, I would never allow my staff to shut down early simply because they want to leave. Customers should be served until closing time, and it’s important that employees understand the importance of following proper procedures. I hope this issue is addressed with the staff at this location to ensure better service going forward.

I just had the best experience at Rita’s thanks to Tristyn! She went above and beyond with her amazing customer service and super friendly attitude. Her lovely smile made my day, and the Reese’s Mudslide she made for me was absolutely perfect, delicious and exactly what I needed. Tristyn is a gem and definitely makes Rita’s even sweeter!

Staff was always super friendly, water ice and custards were delicious

I love this Rita’s usually, but it said it closed at 10:00pm online and we arrived at 9:20 and they were closing doors and said they closed early. We were not the only customers there and were very disappointed.

This Rita’s always has the most options for water ice and custard flavors. And it’s always delicious!

This Rita’s always has the most options for water ice and custard flavors. And it’s always delicious!

Amazing!!!! I loved the 5 way! Picked out vanilla custard and root beer ice to make a "root beer float!" It tasted delicious!! Highly recommended!!!

Parking: It was kind of hard to find because the directions just led you to a large building with multiple store fronts, and Rita's was on the back, so we had to loop around to actually find it.

Wheelchair accessibility: It was a smaller store, so there may be some space problems for someone in a wheelchair but I do think you could fit if others move around and let you in.

Atmosphere: 5

Food: 5

Service: 5

Absolutely amazing water ice!! (rachel, please come back. i did not mean to say those things. the kids miss you.) ???????‍♀️?‍♀️?‍♀️???

Kid-friendliness: Water ice luh cuz!? ??

Atmosphere: 5

Food: 5

Service: 5

When I went to pay with a gift card, they said the gift cards weren't working. I questioned why, and they said something about the new owner. The only table they had to sit at was dirty, so we had to go eat in the cat.

Atmosphere: 1

Food: 4

Service: 1

Hours say 9:00 but they were closed when we arrived at 8:00

Atmosphere: 3

Food: 5

Service: 4

I stopped by for a coffee custard at the grand opening of Rita’s Italian ice in Eagleview (Exton) it was delicious! I usually get the lemon ice, which is also great. Everyone was so nice and friendly, and the store is super clean and immaculate! It’s in a great location as well. I will definitely come back for more.

Parking: Easy peasy lemon squeezie! Tons of free parking.

Kid-friendliness: It caters to kids and adults alike.

Atmosphere: 5

Food: 5

Service: 5

These are very different ice creamIt is made on a base of water so expect a different twistAlso, good Frozen crust with a bunch of

Atmosphere: 3

Food: 4

Service: 5

I love that this one is open year round.

The two girls who work at night seem rude. No hello’s on walk in, including previous visits. Today they “ran out” of the vanilla custard. A great ice cream shop.

I think this is the first time I've seen a Rita's that you can go inside.This location has the nicest girls working there. The store was cute with this big chalk board wall plus it looked nice and clean.My son got a Reese's concrete. I'm not typically an ice cream person but I thought it was really good and of course he loved it.