Great location for Philly Pretzel Factory. Very pleasant staff.
Marcus Miller
Unfortunately, I was turned down. Was not able to be served because I did not place an order in advance, although this location is open for another 2 hours+ today. First time visiting this location and I just wanted to purchase a few pretzels for me and my family. Location although new seems to be overwhelmed today for Super Bowl Sunday. For me shows lack of preparation from management. I was looking forward to try out this newer location, but will likely not return due to this experience. I will say that the staff seemed pleasant they were not disgruntled or mean, but the decision to cut off customers entering the store to me was poor and unwelcoming for a new location and sets a poor precedent for this business.
Analys Cruz
Hi Begemot, we appreciate you coming in and being rude to our employees , and immediately coming to make a review saying our worker doesn’t understand english? You asked for a dozen minis, he told you we sell them in rows of 5 and you continued to ask for a dozen and when he was bagging up your order you told him very rudely if he knew how to count, then another worker came and said he knows how to count just fine and told you we don’t sell minis in rows of 6 we’ve been selling them in rows or 5. Very ironic you’re making a review saying he doesn’t speak english but you can barely put a review together with the correct spelling. We would love to serve you anytime if respect is given. Our employees are humans too
Begemot Patriarshiy
I used to buy pretzels there sometimes , was no problem. Today everything were changed, young fellow on my order "two dozen of mini pretzels" looked at me with question and later asked "what is dozen" , I understood he does not speak English even to sell pretzels, instead of mini he started to load bag with regular not using gloves or even napkins, another fellow decided to help him by arguing with me "store not sell pretzels by dozen, bur by five. I don't know may be store change owner, but I wont risk to visit this location
Atmosphere: 1
Food: 3
Service: 1
Leon Coleman
Thank you Glenside for fixing my issue so quickly, and for those great smiles! Keep up the good work!
Atmosphere: 5
Food: 5
Service: 5
Joe F
Overcooked, dark, crunchy and dry pretzels. I gave you a second and third chance with the same result. I swear you gave me pretzels from the day before Yuk! Never again! Go to a Taste of Philly on Keswick Avenue instead for fresh soft delicious pretzels. They do a much better job than this chain store pretzel place.
Atmosphere: 3
Food: 1
Service: 3
Kristin Vogler
I stopped in twice in the last week, both times my pretzels were very crunchy. Super disappointing! I used to love coming to this location. No hate at all to the new owners, but I just personally had a better experience before they switched hands. Those pretzels were always so good!
Food: 1
Kristin V
I stopped in twice in the last week, both times my pretzels were very crunchy. Super disappointing! I used to love coming to this location. No hate at all to the new owners, but I just personally had a better experience before they switched hands. Those pretzels were always so good!
WILLIAM CRUZADO-CEPEDA
Excellent location, friendly employees definitely a plus because of the people working there.
Parking: True enough room to maneuver would definitely visit again.
Atmosphere: 5
Food: 5
Service: 5
Timothy Hargadon
Best pretzel place in Montco. I'm a pretty expert. I've been eating pretzels for 60+ years. These are baked perfectly.
Under new management! I appreciate the family running the business now! I had to adjust my pick-up time for my party tray and they were very accommodating!
Atmosphere: 5
Food: 5
Service: 5
Ted Chandler
This store is open again and under new management. The new family here is professional and kind. They called when we were 30 minutes late for a pick-up order to make sure everything was ok.
Atmosphere: 4
Food: 5
Service: 5
Kristen Smith
Just re opened. Unsure if it’s new management but amazing experience !!! Will definitely
Service: 5
Tommy (Tomahub)
This place says its open but its CLOSED, and has been for days. They charged me for a pickup order and weren't even open despite saying they are (2pm on a thursday) i've called multiple times for a refund and no answer, and when I called corporate they left me on hold for 5 minutes then hung up. Don't order ahead from them unless you want them to take your money and not be open randomly.
Atmosphere: 1
Service: 1
Betsy Michel
I placed an online order 2 days in advance. When I went to pick up the order, the store was closed. I called the store to leave a message, but the voicemail box was full. I paid in advance for this order and hope I can find a way to get a refund. I will not be visiting this location again.
Great location for Philly Pretzel Factory. Very pleasant staff.
Unfortunately, I was turned down. Was not able to be served because I did not place an order in advance, although this location is open for another 2 hours+ today. First time visiting this location and I just wanted to purchase a few pretzels for me and my family. Location although new seems to be overwhelmed today for Super Bowl Sunday. For me shows lack of preparation from management. I was looking forward to try out this newer location, but will likely not return due to this experience. I will say that the staff seemed pleasant they were not disgruntled or mean, but the decision to cut off customers entering the store to me was poor and unwelcoming for a new location and sets a poor precedent for this business.
Hi Begemot, we appreciate you coming in and being rude to our employees , and immediately coming to make a review saying our worker doesn’t understand english? You asked for a dozen minis, he told you we sell them in rows of 5 and you continued to ask for a dozen and when he was bagging up your order you told him very rudely if he knew how to count, then another worker came and said he knows how to count just fine and told you we don’t sell minis in rows of 6 we’ve been selling them in rows or 5. Very ironic you’re making a review saying he doesn’t speak english but you can barely put a review together with the correct spelling. We would love to serve you anytime if respect is given. Our employees are humans too
I used to buy pretzels there sometimes , was no problem.
Today everything were changed, young fellow on my order "two dozen of mini pretzels" looked at me with question and later asked "what is dozen" , I understood he does not speak English even to sell pretzels, instead of mini he started to load bag with regular not using gloves or even napkins, another fellow decided to help him by arguing with me "store not sell pretzels by dozen, bur by five. I don't know may be store change owner, but I wont risk to visit this location
Atmosphere: 1
Food: 3
Service: 1
Thank you Glenside for fixing my issue so quickly, and for those great smiles!
Keep up the good work!
Atmosphere: 5
Food: 5
Service: 5
Overcooked, dark, crunchy and dry pretzels. I gave you a second and third chance with the same result. I swear you gave me pretzels from the day before Yuk! Never again!
Go to a Taste of Philly on Keswick Avenue instead for fresh soft delicious pretzels. They do a much better job than this chain store pretzel place.
Atmosphere: 3
Food: 1
Service: 3
I stopped in twice in the last week, both times my pretzels were very crunchy. Super disappointing! I used to love coming to this location. No hate at all to the new owners, but I just personally had a better experience before they switched hands. Those pretzels were always so good!
Food: 1
I stopped in twice in the last week, both times my pretzels were very crunchy. Super disappointing! I used to love coming to this location. No hate at all to the new owners, but I just personally had a better experience before they switched hands. Those pretzels were always so good!
Excellent location, friendly employees definitely a plus because of the people working there.
Parking: True enough room to maneuver would definitely visit again.
Atmosphere: 5
Food: 5
Service: 5
Best pretzel place in Montco. I'm a pretty expert. I've been eating pretzels for 60+ years. These are baked perfectly.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pretzel
Restaurantji Recommends
Under new management! I appreciate the family running the business now! I had to adjust my pick-up time for my party tray and they were very accommodating!
Atmosphere: 5
Food: 5
Service: 5
This store is open again and under new management. The new family here is professional and kind. They called when we were 30 minutes late for a pick-up order to make sure everything was ok.
Atmosphere: 4
Food: 5
Service: 5
Just re opened. Unsure if it’s new management but amazing experience !!! Will definitely
Service: 5
This place says its open but its CLOSED, and has been for days. They charged me for a pickup order and weren't even open despite saying they are (2pm on a thursday) i've called multiple times for a refund and no answer, and when I called corporate they left me on hold for 5 minutes then hung up. Don't order ahead from them unless you want them to take your money and not be open randomly.
Atmosphere: 1
Service: 1
I placed an online order 2 days in advance. When I went to pick up the order, the store was closed. I called the store to leave a message, but the voicemail box was full. I paid in advance for this order and hope I can find a way to get a refund. I will not be visiting this location again.
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