I placed the order for delivery through the online website make a long story short I thought I was using my promotion and I called the store just to make sure for assistance. She told me no and it was nothing she could do per her boss. I told her if I couldn’t get the promotion then I didn’t want to order because that was my whole reason for ordering she told me in a very rude Tone that I needed to contact DoorDash but I could not cancel because I did not order it through DoorDash. I decided to leave it alone because I did not want to call back and argue with that lady . a hour later my order was canceled from the store and wasted my entire break. Horrible customer service
1
Best hoagies
Kaitlin Barcoski
I've ordered from here about 3 times. The last time was disappointing. I placed an order for 2 sandwiches one afternoon. I pick up after getting my son from school, but we live about 25 minutes away. When I opened everything at home, one of the sandwiches was wrong. I ordered Suprimo hoagie, but received what looked like a similar hoagie on the website. It had prosciutto and 3 pepper shooters on it, which sounds like another sandwich on the menu that has prosciutto, pepper shooters and mozzarella cheese, but this sandwich didn't have cheese. I couldn't go back so I just sent a polite email informing them about what happened, hoping for a refund or maybe a credit for future use. I never heard back, which is really what is disappointing. Mistakes happen, but I'd appreciate at least a response and of course for the situation to be rectified.
UPDATE: Primo's responded advising me to submit a formal request via the website. I did this over 2 weeks ago with no response still.
dale black
Well the turkey diablo sandwich did not have near the meat as shown on the display. I ordered a medium and for $18 I would expect a bit more meat. I did not weight it but my estimate would be about 4 oz of meat 2 oz on each side look at my picture for reference.the end had one thin slide folded to look like more meat. Not the peppers and toppings were good and it was just the right spice. That is why it still got two stars.
M W
3 Hoagies for the SuperBowl , 2 sides for each one and they forget all the sides and then play dumb asking a million questions instead of just bringing it.
Michael Gumby
It's Primos, it is always good.
Kimberli Wilson
Great food!! Great service!!!!
Atmosphere: 5
Food: 5
Service: 5
Teresa Banks
I ordered 2 hoagies for pick up! The seeded bread was hard as a brick. I thought I might lose a tooth eating. They also skimped on the toppings,cheese, and meat. I could have gone to my local corner store and got a better hoagie for half the price. It was really bad and a waste of money.
Atmosphere: 1
Food: 1
Service: 1
DeeJay Bundst
Walked in full of Jaeger and walked out with a hell of a sandwich.
Ericka Garrett
I visited Keswick Village to get a sandwich and . So I stop pass Promo Hoagies . I purchase a Nanno's Veggie sandwich.. Upon getting home.. Ready to settle down. I open the sandwich I look good.. But upon tasting it was dry . The Eggplant , Red pepper.. and veggies.. Yes Dry . I posted yesterday the wrong store Sorry. I will not be returning.. Two stars on that sandwich.. Prepared No love.. Hands.
I just ordered from this particular Primos and though they may not all serve the same way, the hoagies I just ordered from this one was poor, small and underwhelming. The extras I asked for weren't included and the 2 hoagies I ordered were not worth the money I paid for them. For a chain like theirs, I expected more, but for what they are supposed to be known for, was not what I just received and wasn't representative of a true Philly hoagie. I won't be back.
Food: 2
Service: 1
Carl Dotger
Overall disappointed with the quality of the sandwiches. Missing ingredients etc. do not recommend this location.
Doris Morris
Ordered a meatball sandwich and the meatballs were cold. And ordered a turkey Diablo sandwich and there was zero Diablo seasoning on it. I took one bite of my Italian hoagie and threw it out it was dry and the meat was thick. Not good.
Rick Oettinger
Order my food online. The email said pick up in 30 minutes. I showed up 30 minutes later and had to sit there for an additional 45 minutes before they made my hoagies. Never again.
Atmosphere: 1
Food: 4
Service: 1
Christina Heineman
I would love to order something here but NOWHERE does it tell you how big a small hoagie, "primo" hoagie or a whole hoagie are. Not on their PDF menu, their order online menu or their Doordash menu.Will a "whole" feed the family? It better for $34 but there's no way to tell ?♀️?♀️?♀️
I placed the order for delivery through the online website make a long story short I thought I was using my promotion and I called the store just to make sure for assistance. She told me no and it was nothing she could do per her boss. I told her if I couldn’t get the promotion then I didn’t want to order because that was my whole reason for ordering she told me in a very rude Tone that I needed to contact DoorDash but I could not cancel because I did not order it through DoorDash. I decided to leave it alone because I did not want to call back and argue with that lady . a hour later my order was canceled from the store and wasted my entire break. Horrible customer service
Best hoagies
I've ordered from here about 3 times. The last time was disappointing. I placed an order for 2 sandwiches one afternoon. I pick up after getting my son from school, but we live about 25 minutes away. When I opened everything at home, one of the sandwiches was wrong. I ordered Suprimo hoagie, but received what looked like a similar hoagie on the website. It had prosciutto and 3 pepper shooters on it, which sounds like another sandwich on the menu that has prosciutto, pepper shooters and mozzarella cheese, but this sandwich didn't have cheese. I couldn't go back so I just sent a polite email informing them about what happened, hoping for a refund or maybe a credit for future use. I never heard back, which is really what is disappointing. Mistakes happen, but I'd appreciate at least a response and of course for the situation to be rectified.
UPDATE: Primo's responded advising me to submit a formal request via the website. I did this over 2 weeks ago with no response still.
Well the turkey diablo sandwich did not have near the meat as shown on the display. I ordered a medium and for $18 I would expect a bit more meat. I did not weight it but my estimate would be about 4 oz of meat 2 oz on each side look at my picture for reference.the end had one thin slide folded to look like more meat. Not the peppers and toppings were good and it was just the right spice. That is why it still got two stars.
3 Hoagies for the SuperBowl , 2 sides for each one and they forget all the sides and then play dumb asking a million questions instead of just bringing it.
It's Primos, it is always good.
Great food!! Great service!!!!
Atmosphere: 5
Food: 5
Service: 5
I ordered 2 hoagies for pick up! The seeded bread was hard as a brick. I thought I might lose a tooth eating. They also skimped on the toppings,cheese, and meat. I could have gone to my local corner store and got a better hoagie for half the price.
It was really bad and a waste of money.
Atmosphere: 1
Food: 1
Service: 1
Walked in full of Jaeger and walked out with a hell of a sandwich.
I visited Keswick Village to get a sandwich and . So I stop pass Promo Hoagies . I purchase a Nanno's Veggie sandwich.. Upon getting home.. Ready to settle down. I open the sandwich I look good.. But upon tasting it was dry . The Eggplant , Red pepper.. and veggies.. Yes Dry . I posted yesterday the wrong store Sorry. I will not be returning.. Two stars on that sandwich.. Prepared No love.. Hands.
Atmosphere: 3
Food: 2
Service: 3
Restaurantji Recommends
I just ordered from this particular Primos and though they may not all serve the same way, the hoagies I just ordered from this one was poor, small and underwhelming. The extras I asked for weren't included and the 2 hoagies I ordered were not worth the money I paid for them. For a chain like theirs, I expected more, but for what they are supposed to be known for, was not what I just received and wasn't representative of a true Philly hoagie. I won't be back.
Food: 2
Service: 1
Overall disappointed with the quality of the sandwiches. Missing ingredients etc. do not recommend this location.
Ordered a meatball sandwich and the meatballs were cold. And ordered a turkey Diablo sandwich and there was zero Diablo seasoning on it. I took one bite of my Italian hoagie and threw it out it was dry and the meat was thick. Not good.
Order my food online. The email said pick up in 30 minutes. I showed up 30 minutes later and had to sit there for an additional 45 minutes before they made my hoagies. Never again.
Atmosphere: 1
Food: 4
Service: 1
I would love to order something here but NOWHERE does it tell you how big a small hoagie, "primo" hoagie or a whole hoagie are. Not on their PDF menu, their order online menu or their Doordash menu.Will a "whole" feed the family? It better for $34 but there's no way to tell ?♀️?♀️?♀️
Loading...