Waited 15 minutes in line just to be told THEY DONT ACCEPT COUPONS!! Even though I used them there days before.
Atmosphere: 1
Food: 1
Service: 1
Kcee k
These people can’t read. insane how bad the employees are here smh
Atmosphere: 1
Food: 1
Service: 1
Tianna Mitchell
If I could still leave a review and give zero stars I absolutely would. I ordered through the subway app. and was informed if something was unavailable I would be contacted. It wasn't until I got all of the way to the store that I was informed that they didnt have all of the items for my order and asked what I wanted to substitute. Not once was I contacted at all to say they didnt have what was ordered. When I said I didnt want to substitute anything I just wanted a refund for the item they informed me that they were unable to do anything about it because they could not refund anything through the app. According to Drew the manager if I wanted any sort of refund I would not be able to take any portion of my order and I would have to go through the app. to initiate a refund. I spent over $40 and tipped which I would have taken back as well seeing as the staff was extremely rude and unhelpful saying it was my fault for ordering something that wasnt available. Meanwhile what I ordered was available through the app. And it stated if it wasnt available I would be contacted which never happened. Had I been contacted I would have just cancelled the order all together. I reached out for a refund through the app. Which is an automated chat bot and still no refund over $13.00+tip for something I didn't receive. Not to mention the food we did receive was a joke. The sub bread was flat with one triangle of cheese and like two pieces of lettuce which a good portion of was brown. Definitely not worth the cost. I will be contacting the better business bureau. It is absolutely insane and horrible customer service that I have been charged for something that was never received and not refunded. That is fraud! DO NOT GO HERE! Honestly this experience put me off from subway all together. I WILL NEVER RETURN TO THIS SUBWAY AGAIN. THEY ARE SKETCHY CHARGING FOR FOOD THAT YOU DONT RECEIVE!! There is a lovely mom and pop shop a few doors down USA and I. I would gladly order subs from there moving forward. They have great subs, great quality, and amazing customer service.
Atmosphere: 1
Food: 1
Service: 1
Danixa Joan
the worker was extremely rude because of the policy they have for using the coupons. the policy says one coupon per person per visit and he told us that he cannot take more than one coupon per visit per group when in the policy it does not states anything about groups. I even asked him to make a different transaction for my husband and for me so that we could use our two coupons and he said no because we walked in together.
Atmosphere: 1
Service: 1
Veronica Buzby
I had none of the issues that many other reviewers mentioned. Restaurant was clean. Food was good and service was pleasant.
Atmosphere: 5
Food: 5
Service: 5
abriana snyder
went in around 7:50 and they said they were closing even though online and on their door it said 9. just tried ordering through doordash and it said they ran into an error and another location is making my food. if your going to close at 8 change the time on your website.
Service: 1
Mariliana Escobales Ramos
Place is always very clean staff is nice I would Def come to this subway often
Atmosphere: 5
Food: 5
Service: 4
Mariliana E. Ramos
Place is always very clean staff is nice I would Def come to this subway often
Dale Brose
Food was just OK, but the big disappointment was that the employee had challenges with speaking and understanding English. This we were not able to order the sandwiches that we usually eat at other Subway stores.
Atmosphere: 4
Food: 3
Service: 3
Brenda McKinley
Ordered a ft long ham with cheese lettuce tomato mayo. The was just a few pieces of shredded lettuce, the tomatoes were white and no where ripe. This was the worst sub I ever got from Subway at Newberry
My husband walked in at 8:45p to get dinner after the late night at work and they said they were closed and refused to serve him. Door says they closed at 9.
Atmosphere: 1
Food: 1
Service: 1
Connor K
My family and I typically online order at this location and almost every time the order has an issue with something missing. So much for being quick and efficient.
Connor Knupp
My family and I typically online order at this location and almost every time the order has an issue with something missing. So much for being quick and efficient.
Brittani
The girl who made my sub was clearly out of her mind....nodding off.....staring into space...... I ordered a simple BLT she never put in the bacon and added a whole bunch of stuff that didn't go on that sub. Mind you i was ordering like 4 subs at the same time so I wasn't really paying attention. Never really had a problem before with this location
Waited 15 minutes in line just to be told THEY DONT ACCEPT COUPONS!! Even though I used them there days before.
Atmosphere: 1
Food: 1
Service: 1
These people can’t read. insane how bad the employees are here smh
Atmosphere: 1
Food: 1
Service: 1
If I could still leave a review and give zero stars I absolutely would. I ordered through the subway app. and was informed if something was unavailable I would be contacted. It wasn't until I got all of the way to the store that I was informed that they didnt have all of the items for my order and asked what I wanted to substitute. Not once was I contacted at all to say they didnt have what was ordered. When I said I didnt want to substitute anything I just wanted a refund for the item they informed me that they were unable to do anything about it because they could not refund anything through the app. According to Drew the manager if I wanted any sort of refund I would not be able to take any portion of my order and I would have to go through the app. to initiate a refund. I spent over $40 and tipped which I would have taken back as well seeing as the staff was extremely rude and unhelpful saying it was my fault for ordering something that wasnt available. Meanwhile what I ordered was available through the app. And it stated if it wasnt available I would be contacted which never happened. Had I been contacted I would have just cancelled the order all together. I reached out for a refund through the app. Which is an automated chat bot and still no refund over $13.00+tip for something I didn't receive. Not to mention the food we did receive was a joke. The sub bread was flat with one triangle of cheese and like two pieces of lettuce which a good portion of was brown. Definitely not worth the cost. I will be contacting the better business bureau. It is absolutely insane and horrible customer service that I have been charged for something that was never received and not refunded. That is fraud! DO NOT GO HERE! Honestly this experience put me off from subway all together. I WILL NEVER RETURN TO THIS SUBWAY AGAIN. THEY ARE SKETCHY CHARGING FOR FOOD THAT YOU DONT RECEIVE!! There is a lovely mom and pop shop a few doors down USA and I. I would gladly order subs from there moving forward. They have great subs, great quality, and amazing customer service.
Atmosphere: 1
Food: 1
Service: 1
the worker was extremely rude because of the policy they have for using the coupons. the policy says one coupon per person per visit and he told us that he cannot take more than one coupon per visit per group when in the policy it does not states anything about groups. I even asked him to make a different transaction for my husband and for me so that we could use our two coupons and he said no because we walked in together.
Atmosphere: 1
Service: 1
I had none of the issues that many other reviewers mentioned. Restaurant was clean. Food was good and service was pleasant.
Atmosphere: 5
Food: 5
Service: 5
went in around 7:50 and they said they were closing even though online and on their door it said 9. just tried ordering through doordash and it said they ran into an error and another location is making my food. if your going to close at 8 change the time on your website.
Service: 1
Place is always very clean staff is nice I would Def come to this subway often
Atmosphere: 5
Food: 5
Service: 4
Place is always very clean staff is nice I would Def come to this subway often
Food was just OK, but the big disappointment was that the employee had challenges with speaking and understanding English. This we were not able to order the sandwiches that we usually eat at other Subway stores.
Atmosphere: 4
Food: 3
Service: 3
Ordered a ft long ham with cheese lettuce tomato mayo. The was just a few pieces of shredded lettuce, the tomatoes were white and no where ripe. This was the worst sub I ever got from Subway at Newberry
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
My husband walked in at 8:45p to get dinner after the late night at work and they said they were closed and refused to serve him. Door says they closed at 9.
Atmosphere: 1
Food: 1
Service: 1
My family and I typically online order at this location and almost every time the order has an issue with something missing. So much for being quick and efficient.
My family and I typically online order at this location and almost every time the order has an issue with something missing. So much for being quick and efficient.
The girl who made my sub was clearly out of her mind....nodding off.....staring into space...... I ordered a simple BLT she never put in the bacon and added a whole bunch of stuff that didn't go on that sub. Mind you i was ordering like 4 subs at the same time so I wasn't really paying attention.
Never really had a problem before with this location
Atmosphere: 2
Food: 1
Service: 1
Who ever made my sub today deserves a raise
Food: 5
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