I debated on writing a review. I decided I should.In the last 2 years service has gone downhill, it was never exceptionally great, but it's gotten pretty bad. You can tell the town has responded to it as the parking lot is never full and there's no longer really any rushes morning, afternoon, or evening. The staff is still mainly 15-17 year olds and the adults that do work there seem as if they hate the world.Any time I order, it's a teenager on the drive thru speaker and they're never kind. With either a flat or nasty attitude I'm greeted with "welcome to Dunkin what do you want?", and the last time I ordered, k ordered an iced latte, which is what I usually get, I wanted the seasonal Red Velvet flavor. I ordered a large red velvet iced latte with 1 extra pump of red velvet, cococut milk, and 3 pumps of liquid sugar. The employee answered with an "ugh" and a nasty tone saying, "we discontinued the cococunt milk, we don't have that anymore", I was kind of flabbergasted at that second hearing that and the attitude with it, it left me speechless for a moment, the young lady then said, "if you're not going to order than move, leave, we have other customers", yet I was the only customer in line outside and no one was inside. I then asked for oat milk instead and was met with her sucking her teeth and another "ugh", wasn't given a total, or told to pull around, so I did. I waited at the window for 10 minutes before a silent person holding their hand out making a "gimme" gesture for my cash. I paid without being told the total and received no receipt. I got change, but still unsure about how much I was charged or if I was overcharged. My drink was handed out aggressively and then the person immediately walked away. My coffee did not have any liquid sugar in it nor an extra pump of the flavoring.I don't understand why this location allows this stuff to slide, I've worked in the food industry since I was 16, anywhere I've worked definitely did not tolerate this. It does no good to complain, clearly. They're all still working there just as miserable as ever.I still would like to know if they actually discontinued coconut milk or if they were to lazy to restock.Aside from the attitude being a reason I won't return, they don't have my preferred milk, supposedly, any longer. Not to mention, my drink was made wrong for probably the millionth time.Save your time and money and just go to Starbucks at the mall.
Mrs. William A. Foore Jr.
I ordered an ice coffee went out to the car only to find out wouldn't start. I called Dunkin doughnuts to tell them it would be hour or more before I could get my order . Girl said no problem that they would put it in the refrigerator until I got there.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hazelnut Iced Coffee
Kaylyn Heckathorn
cant really give a review. walked in at 643 and no one had acknowledged that i was even there 647 i left. what a bummer.
Service: 1
JOSEPH ALVAREZ
Very good food and
Atmosphere: 5
Food: 5
Service: 5
J Ray
The staff are fairly new, but even before with longer standing employees the drinks were always
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Donuts
Conrad Lloyd
The latte was pleasantly good! Great place to kill some time.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Latte
Alex Kushnirenko
Always quick, and coffee tastes good.
Crystal Anthony
Love Dunkin. Gotta get there early or they will run outta glazed donuts. Which I love n early get them
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Latte, Donuts
Sarah Girard
We ordered on the app for pickup. The food was ready when we arrived and all great. We had an RV and had a difficult time getting in the parking lot but parked across the street though.
I have been a resident of Grove City for over 20 years. I frequent this store and get coffee here often but this will be my last trip. Today my wife, one year old son, and I received the worst customer service we have ever received in our lives. Natalie, and her shift lead, treated us with such disrespect that I cannot believe we paid money to buy coffee there. The coffees came out half full and we asked them to add some more cold brew to them. She gave us an attitude and told us she wouldn't. I told her that was that I cannot believe we paid money for the product they were delivering. The coffees came out half full and we asked them to add some more cold brew to. She then scoffed again, heightened her attitude and told us she wouldn't. I told her that was unacceptable and we would like her to fill the coffees up. Her attitude escalated even further, and I told her I would pull around come inside to get the remade coffees. Please see pictures of what we were given.Go to the Dunkin in slippery rock. They are friendly, helpful, and they know how to make a coffee. I do not recommend the store. Whoever hired the staff should seriously reconsider as they are not doing any favors for the business.
Just stopped with my sister to get a coffee around 12:00pm on 8/20/23. Coffee is great and exactly what I ordered. Here’s the downside of this visit and why I’m writing this review…I pulled into the drive thru with my window cracked and saw a man outside with the back door open and I heard the crew complaining that 2 cars were pulling up. There were only 2 in front of us so it wasn’t busy by any means. I then pulled around to the window where a lady handed me my drink and didn’t say a single thing to me or my sister (in the car behind me). No greeting or answer when I said thanks or have a nice day. She just ignored me and turned her back and walked away. I usually give tips but the crew made us feel very unwanted there. Always have problems when I come to this location that I can usually look past but the attitude today was unacceptable. I work in the food industry so I know some days can be hard but you can’t treat costumers the way they just did. If you don’t like having to serve your costumers for the 5 seconds we are there then you should consider a career change and not work with the public. I will not be back..
Atmosphere: 2
Food: 4
Service: 1
Dede King
Stopped for a quick coffee and bagel before heading to the outlets. Coffee was just the right temp, bagel had a great taste and service was nice. Thanks!Parking: Parking on premises.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagels
Dede K
Stopped for a quick coffee and bagel before heading to the outlets. Coffee was just the right temp, bagel had a great taste and service was nice. Thanks!
Needed donuts
Food: 5
Service: 5
I debated on writing a review. I decided I should.In the last 2 years service has gone downhill, it was never exceptionally great, but it's gotten pretty bad. You can tell the town has responded to it as the parking lot is never full and there's no longer really any rushes morning, afternoon, or evening. The staff is still mainly 15-17 year olds and the adults that do work there seem as if they hate the world.Any time I order, it's a teenager on the drive thru speaker and they're never kind. With either a flat or nasty attitude I'm greeted with "welcome to Dunkin what do you want?", and the last time I ordered, k ordered an iced latte, which is what I usually get, I wanted the seasonal Red Velvet flavor. I ordered a large red velvet iced latte with 1 extra pump of red velvet, cococut milk, and 3 pumps of liquid sugar. The employee answered with an "ugh" and a nasty tone saying, "we discontinued the cococunt milk, we don't have that anymore", I was kind of flabbergasted at that second hearing that and the attitude with it, it left me speechless for a moment, the young lady then said, "if you're not going to order than move, leave, we have other customers", yet I was the only customer in line outside and no one was inside. I then asked for oat milk instead and was met with her sucking her teeth and another "ugh", wasn't given a total, or told to pull around, so I did. I waited at the window for 10 minutes before a silent person holding their hand out making a "gimme" gesture for my cash. I paid without being told the total and received no receipt. I got change, but still unsure about how much I was charged or if I was overcharged. My drink was handed out aggressively and then the person immediately walked away. My coffee did not have any liquid sugar in it nor an extra pump of the flavoring.I don't understand why this location allows this stuff to slide, I've worked in the food industry since I was 16, anywhere I've worked definitely did not tolerate this. It does no good to complain, clearly. They're all still working there just as miserable as ever.I still would like to know if they actually discontinued coconut milk or if they were to lazy to restock.Aside from the attitude being a reason I won't return, they don't have my preferred milk, supposedly, any longer. Not to mention, my drink was made wrong for probably the millionth time.Save your time and money and just go to Starbucks at the mall.
I ordered an ice coffee went out to the car only to find out wouldn't start. I called Dunkin doughnuts to tell them it would be hour or more before I could get my order . Girl said no problem that they would put it in the refrigerator until I got there.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hazelnut Iced Coffee
cant really give a review. walked in at 643 and no one had acknowledged that i was even there 647 i left. what a bummer.
Service: 1
Very good food and
Atmosphere: 5
Food: 5
Service: 5
The staff are fairly new, but even before with longer standing employees the drinks were always
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Donuts
The latte was pleasantly good! Great place to kill some time.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Latte
Always quick, and coffee tastes good.
Love Dunkin. Gotta get there early or they will run outta glazed donuts. Which I love n early get them
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Latte, Donuts
We ordered on the app for pickup. The food was ready when we arrived and all great. We had an RV and had a difficult time getting in the parking lot but parked across the street though.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
Restaurantji Recommends
I have been a resident of Grove City for over 20 years. I frequent this store and get coffee here often but this will be my last trip. Today my wife, one year old son, and I received the worst customer service we have ever received in our lives. Natalie, and her shift lead, treated us with such disrespect that I cannot believe we paid money to buy coffee there. The coffees came out half full and we asked them to add some more cold brew to them. She gave us an attitude and told us she wouldn't. I told her that was that I cannot believe we paid money for the product they were delivering. The coffees came out half full and we asked them to add some more cold brew to. She then scoffed again, heightened her attitude and told us she wouldn't. I told her that was unacceptable and we would like her to fill the coffees up. Her attitude escalated even further, and I told her I would pull around come inside to get the remade coffees. Please see pictures of what we were given.Go to the Dunkin in slippery rock. They are friendly, helpful, and they know how to make a coffee. I do not recommend the store. Whoever hired the staff should seriously reconsider as they are not doing any favors for the business.
Atmosphere: 1
Food: 1
Service: 1
Normal Dunkin donuts. Good coffee and drinks.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Croissant, Iced Latte, Bacon Egg
Just stopped with my sister to get a coffee around 12:00pm on 8/20/23. Coffee is great and exactly what I ordered. Here’s the downside of this visit and why I’m writing this review…I pulled into the drive thru with my window cracked and saw a man outside with the back door open and I heard the crew complaining that 2 cars were pulling up. There were only 2 in front of us so it wasn’t busy by any means. I then pulled around to the window where a lady handed me my drink and didn’t say a single thing to me or my sister (in the car behind me). No greeting or answer when I said thanks or have a nice day. She just ignored me and turned her back and walked away. I usually give tips but the crew made us feel very unwanted there. Always have problems when I come to this location that I can usually look past but the attitude today was unacceptable. I work in the food industry so I know some days can be hard but you can’t treat costumers the way they just did. If you don’t like having to serve your costumers for the 5 seconds we are there then you should consider a career change and not work with the public. I will not be back..
Atmosphere: 2
Food: 4
Service: 1
Stopped for a quick coffee and bagel before heading to the outlets. Coffee was just the right temp, bagel had a great taste and service was nice. Thanks!Parking: Parking on premises.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagels
Stopped for a quick coffee and bagel before heading to the outlets. Coffee was just the right temp, bagel had a great taste and service was nice. Thanks!