Went to Primo’s in Hatboro, ordered a cracked pepper Turkey with cheese, LTO, oregano, pepper, sweet and hot peppers. Store had one other customer while I was waiting. Got home, and the 8” seeded roll was as hard as a brick. (Won’t let me share the video) and plenty of sweet and hot peppers, No Onion whatsoever (makes a hoagie), and the mushiest tomatoes you ever ate. I called, and the young girl with black hair apologized, which I thanked her for. When I said the bread was stale, she told me to hold on, and when she came back on, she said to give her my name, number and they would give me a store credit. I told her they should check the rolls for other orders because they were stale, very sharp and hard to eat. She told me they bake them fresh everyday and then literally hung up. I did call her back, say how very rude she just was, and I would say something to the ownership. Here is the video about what I received. No customer should be hung up on because of pointing out a quality issue to them. Bragged about Primo’s to my friend, and said I would pick one up to share, very embarrassed. 🙁
Tami Falcone
Tonight must have been another bad night for Primo's. Got our order completely wrong. Asked no tomatoes but red peppers. Im allergic to to tomatoes. Like tounge swells allergic..our entire order was covered in them (3 sanwiches) . The bread was stale; Not toasted, not rustic but stale. It turned into bread crumbs as I cut it. We used to come here alot. Now I remember why we stopped
Eric G (GO WOKE GO BROKE)
I ordered a roast pork That was supposed to have broccoli rabe on it and of course no broccoli rabe making it a very boring subpar sandwich and quite dry, will I get a refund or another sandwich to fix it probably not these places never do crap to fix their mistakes
update, I reached out to them on their website and they never responded
Food: 2
Eileen Mehlmann
service poor. used to have great staff. girl who took simple order didn't even put the order in, then accused me of not calling it in?! always ordered from here, no more.
Artemis Bvgz
Quality is important primos has good quality
Atmosphere: 3
Food: 5
Service: 4
Inez Brookins
Moved into area couple years ago. Trying one hoagie place after another. No luck. Let me try primos. Tried primos in NE Philly was great. WOW order an Audie bread was hard what happened to the meat. Price went up meat went down. Thank you. NOT
Food: 2
A Solutions
Great place,fresh food always and great sides. Love the cheese too and the guy usually working is a super nice man. I will continue to frequent until my body literally won’t allow my sandwich’s!
Atmosphere: 5
Food: 5
Service: 5
Joyce Lavin
The food was delicious and they use quality meats for their hoagies.
The staff was friendly too.
Ric Mruk
Went to get me and my wife sandwiches last night and ordered a Bada Bing for me and a plain turkey w/mayo ,lettuce ,and tomato that’s it. No spices no cheese that’s it very simple. Mine was fine but my Wife’s had spices all over it and I got the blame. I was very clear on hers. I said I would take it back but just said no and throw it out. I would think that something as simple as that would be easy for a place like this. Guess not.
They always make delivery drivers wait, without fail, 10 out of 10 times I’m met with attitude and 10+ min wait times. Their food is good though lol
Pete Molnar
Just in and out picking up a hoagie tray. They were really busy which is probably because the hoagies are good
Donna Pratt
***Interesting, if you look at other reviews, the owner is mentioned several times as a very rude human being*****I’ve always liked Primo and I will go back, but not to the one in Hatboro. I made a mistake and accidentally ordered 2 party trays, and I apologized to the owner many times. The owner was so rude to me saying that I ordered the wrong way; he embarrassed me in front of the other customers who were in line. I offered to pay for both trays for the mistake (I didn't want to see him lose money because of my error) but he ignored me. Side note: The day prior I called because I realized that I had ordered 2 trays and tried to explain, but he hung up on me. I’ve never been treated with such disrespect, and I hate to leave a bad review since I know there are others working there trying to make a living, but I want the owner to see this and hopefully change his attitude. Everyone else working was very pleasant. The hoagies were delicious. Unfortunately, I won’t be back to that location, and if I find out that he owns any other Primos, I will not be going to those either.
Robin Reithmeyer
The consistent food quality keeps me going back.
Ray Forte
Good sandwiches, but prices are higher than other shops in the area.
Went to Primo’s in Hatboro, ordered a cracked pepper Turkey with cheese, LTO, oregano, pepper, sweet and hot peppers. Store had one other customer while I was waiting. Got home, and the 8” seeded roll was as hard as a brick. (Won’t let me share the video) and plenty of sweet and hot peppers, No Onion whatsoever (makes a hoagie), and the mushiest tomatoes you ever ate. I called, and the young girl with black hair apologized, which I thanked her for. When I said the bread was stale, she told me to hold on, and when she came back on, she said to give her my name, number and they would give me a store credit. I told her they should check the rolls for other orders because they were stale, very sharp and hard to eat. She told me they bake them fresh everyday and then literally hung up. I did call her back, say how very rude she just was, and I would say something to the ownership. Here is the video about what I received. No customer should be hung up on because of pointing out a quality issue to them. Bragged about Primo’s to my friend, and said I would pick one up to share, very embarrassed. 🙁
Tonight must have been another bad night for Primo's. Got our order completely wrong. Asked no tomatoes but red peppers. Im allergic to to tomatoes. Like tounge swells allergic..our entire order was covered in them (3 sanwiches) . The bread was stale; Not toasted, not rustic but stale. It turned into bread crumbs as I cut it. We used to come here alot. Now I remember why we stopped
I ordered a roast pork That was supposed to have broccoli rabe on it and of course no broccoli rabe making it a very boring subpar sandwich and quite dry, will I get a refund or another sandwich to fix it probably not these places never do crap to fix their mistakes
update, I reached out to them on their website and they never responded
Food: 2
service poor. used to have great staff. girl who took simple order didn't even put the order in, then accused me of not calling it in?! always ordered from here, no more.
Quality is important primos has good quality
Atmosphere: 3
Food: 5
Service: 4
Moved into area couple years ago. Trying one hoagie place after another. No luck. Let me try primos. Tried primos in NE Philly was great. WOW order an Audie bread was hard what happened to the meat. Price went up meat went down. Thank you. NOT
Food: 2
Great place,fresh food always and great sides. Love the cheese too and the guy usually working is a super nice man. I will continue to frequent until my body literally won’t allow my sandwich’s!
Atmosphere: 5
Food: 5
Service: 5
The food was delicious and they use quality meats for their hoagies.
The staff was friendly too.
Went to get me and my wife sandwiches last night and ordered a Bada Bing for me and a plain turkey w/mayo ,lettuce ,and tomato that’s it. No spices no cheese that’s it very simple. Mine was fine but my Wife’s had spices all over it and I got the blame. I was very clear on hers. I said I would take it back but just said no and throw it out. I would think that something as simple as that would be easy for a place like this. Guess not.
Always fast, courteous, and phenomenal!
Restaurantji Recommends
They always make delivery drivers wait, without fail, 10 out of 10 times I’m met with attitude and 10+ min wait times.
Their food is good though lol
Just in and out picking up a hoagie tray. They were really busy which is probably because the hoagies are good
***Interesting, if you look at other reviews, the owner is mentioned several times as a very rude human being*****I’ve always liked Primo and I will go back, but not to the one in Hatboro. I made a mistake and accidentally ordered 2 party trays, and I apologized to the owner many times. The owner was so rude to me saying that I ordered the wrong way; he embarrassed me in front of the other customers who were in line. I offered to pay for both trays for the mistake (I didn't want to see him lose money because of my error) but he ignored me. Side note: The day prior I called because I realized that I had ordered 2 trays and tried to explain, but he hung up on me. I’ve never been treated with such disrespect, and I hate to leave a bad review since I know there are others working there trying to make a living, but I want the owner to see this and hopefully change his attitude. Everyone else working was very pleasant. The hoagies were delicious. Unfortunately, I won’t be back to that location, and if I find out that he owns any other Primos, I will not be going to those either.
The consistent food quality keeps me going back.
Good sandwiches, but prices are higher than other shops in the area.
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