Only ordered an ice coffee and some munchkins for the children but the munchkins seemed fresher than any other Dunkin I've been to and I went 2 separate times and each time was just as good.
Food: 5
Service: 4
chad tassin
No complaints.
Atmosphere: 5
Food: 5
Service: 5
Samantha P
Our experience and multiple other strangers’ reviews has left me wondering why corporate is being negligent with their Hatfield business location. I asked for a beverage made with almond milk. It had regular milk and my partner got sick. This is extremely concerning for people like him because his reaction was immediate. His mouth and throat burned. His reaction to drinking milk causes pain in his stomach, chest, mouth and throat. This is similar for others with the sensitivity or the allergy. He was coughing and had mucus even after medicine. We took action to prevent it from being further severe but please have caution in the future to use the correct substitute. The employee should have taken special precautions or raised flags for them to confirm. Plenty of other Dunkins have repeated the orders back or asked me if they were unsure about substitutes. After I thought it important to share our experience. Now that I see the reviews that echo ours its a safety issue. I am extremely disappointed if this store is not addressing their pattern of consistently giving out incorrect orders, they could harm more people. Similar to other recent lost customers, we will not be returning to this location. Speed of service is fine. The location is fine. But this experience has left us worried and concerned. One thing for it to be an accident, but another for multiple customers to raise the issue.
Atmosphere: 3
Food: 1
Service: 1
Pete F
Very tight as far as parking, entering to park, and store is the smallest Dunkin I've ever been in.
Atmosphere: 2
Food: 3
Service: 3
Susie Kratz
This was the last visit to the Hatfield location. I went thru the drive thru, no one in front of me. Sat at microphone for 3 minutes, no contact. Finally called out hello. Woman took my order. Arrived at window, woman busy talking to fellow employees. Does not acknowledge or look at me. Sticks her hand out window for payment. Takes my card, returns and again sticks card out window never acknowledging me. Hands drink to me and closes window. I felt like I was invisible.
Atmosphere: 1
Food: 4
Service: 1
Ian Hartman
I kept trying to make it work going to this location, but sadly I am done with Dunkin. I would rather go without coffee, than have to suffer the horrible service at this location - and it has turned me off the chain entirely. For the third time in 4 visits, they got my order wrong. Unfortunately it was food related and not drink, so I didn't notice the problem until I got to work, where I had to turn around and return to Dunkin, for the third time in 4 visits. I don't want your 20 apologies, I want to not sit in line for 12 minutes only to get my order wrong, AGAIN. Not only that, but I order the same coffee day in and day out and it is NEVER the same. Too much ice, too little ice, no cream, not enough cream, using hot coffee because they ran out or didn't prep the iced coffee, so its weaker. Getting food orders wrong consistently. If the ticket on the bag shows what I ordered, why isn't it in the bag? Why is something else in the bag, something I didn't order?
Your customers coming through your drive thru are the bread and butter of your business - why treat them so poorly?
Atmosphere: 1
Food: 1
Service: 1
Glenn Pritchard
Drive through was busy, not much more to say.
Food: 4
Service: 4
Tiana Peralta
Ordered a sabrinas shaken espresso, got the order wrong twice. Should have 2 pumps of sugar, went back and asked for it to be remade since it tasted too sweet (had 4 pumps) then had it remade again, same issue. Gave up. Going to work.
Food: 1
The Chilean Carpenter
They open at 5, which is good and good service.
jess delligatti
AWFUL! they don’t understand english and don’t know what’s on the menu. got an order wrong multiple times. very unprofessional.
Need new management everything suck about this store don't listen to your order after you repeat it 2-3 times they say they have it and give you what they want
Amani
Horrible service, the food and drink are consistently bad. You flush your money when you go to this specific Dunkin.
Atmosphere: 3
Food: 1
Service: 1
Shannon
I was made fun of here for not knowing they didn't have coconut milk anymore. The man at the drive thru needs to communicate better and not get angry because people don't understand what he's saying. I'll never go back. (Yeah I know losing my business won't make a difference but I didn't support businesses that embarrass me)
Atmosphere: 2
SELLIER Laetitia
Jamais vu un endroit aussi sale ! Dimanche matin, à 9h, pas une seule table nettoyée. Des traces de nourriture sèche sur les banquettes, sol collant. poubelle pleine.... comment est ce possible que le ménage n'ait pas été fait depuis au moins la veille ?!!! Et ce n'est pourtant pas le personnel qui manquait. Cet endroit est une honte !
Atmosphere: 1
Food: 4
Service: 3
Doug Goshow
Pleasant environment never crowded service is quick and nice and of course the donuts are good. I like the drinks they offer, and the egg sandwiches are my favorite
Only ordered an ice coffee and some munchkins for the children but the munchkins seemed fresher than any other Dunkin I've been to and I went 2 separate times and each time was just as good.
Food: 5
Service: 4
No complaints.
Atmosphere: 5
Food: 5
Service: 5
Our experience and multiple other strangers’ reviews has left me wondering why corporate is being negligent with their Hatfield business location. I asked for a beverage made with almond milk. It had regular milk and my partner got sick. This is extremely concerning for people like him because his reaction was immediate. His mouth and throat burned. His reaction to drinking milk causes pain in his stomach, chest, mouth and throat. This is similar for others with the sensitivity or the allergy. He was coughing and had mucus even after medicine. We took action to prevent it from being further severe but please have caution in the future to use the correct substitute. The employee should have taken special precautions or raised flags for them to confirm. Plenty of other Dunkins have repeated the orders back or asked me if they were unsure about substitutes. After I thought it important to share our experience. Now that I see the reviews that echo ours its a safety issue. I am extremely disappointed if this store is not addressing their pattern of consistently giving out incorrect orders, they could harm more people. Similar to other recent lost customers, we will not be returning to this location. Speed of service is fine. The location is fine. But this experience has left us worried and concerned. One thing for it to be an accident, but another for multiple customers to raise the issue.
Atmosphere: 3
Food: 1
Service: 1
Very tight as far as parking, entering to park, and store is the smallest Dunkin I've ever been in.
Atmosphere: 2
Food: 3
Service: 3
This was the last visit to the Hatfield location. I went thru the drive thru, no one in front of me. Sat at microphone for 3 minutes, no contact. Finally called out hello. Woman took my order. Arrived at window, woman busy talking to fellow employees. Does not acknowledge or look at me. Sticks her hand out window for payment. Takes my card, returns and again sticks card out window never acknowledging me. Hands drink to me and closes window. I felt like I was invisible.
Atmosphere: 1
Food: 4
Service: 1
I kept trying to make it work going to this location, but sadly I am done with Dunkin. I would rather go without coffee, than have to suffer the horrible service at this location - and it has turned me off the chain entirely. For the third time in 4 visits, they got my order wrong. Unfortunately it was food related and not drink, so I didn't notice the problem until I got to work, where I had to turn around and return to Dunkin, for the third time in 4 visits. I don't want your 20 apologies, I want to not sit in line for 12 minutes only to get my order wrong, AGAIN. Not only that, but I order the same coffee day in and day out and it is NEVER the same. Too much ice, too little ice, no cream, not enough cream, using hot coffee because they ran out or didn't prep the iced coffee, so its weaker. Getting food orders wrong consistently. If the ticket on the bag shows what I ordered, why isn't it in the bag? Why is something else in the bag, something I didn't order?
Your customers coming through your drive thru are the bread and butter of your business - why treat them so poorly?
Atmosphere: 1
Food: 1
Service: 1
Drive through was busy, not much more to say.
Food: 4
Service: 4
Ordered a sabrinas shaken espresso, got the order wrong twice. Should have 2 pumps of sugar, went back and asked for it to be remade since it tasted too sweet (had 4 pumps) then had it remade again, same issue. Gave up. Going to work.
Food: 1
They open at 5, which is good and good service.
AWFUL! they don’t understand english and don’t know what’s on the menu. got an order wrong multiple times. very unprofessional.
Restaurantji Recommends
Need new management everything suck about this store don't listen to your order after you repeat it 2-3 times they say they have it and give you what they want
Horrible service, the food and drink are consistently bad. You flush your money when you go to this specific Dunkin.
Atmosphere: 3
Food: 1
Service: 1
I was made fun of here for not knowing they didn't have coconut milk anymore. The man at the drive thru needs to communicate better and not get angry because people don't understand what he's saying. I'll never go back. (Yeah I know losing my business won't make a difference but I didn't support businesses that embarrass me)
Atmosphere: 2
Jamais vu un endroit aussi sale ! Dimanche matin, à 9h, pas une seule table nettoyée. Des traces de nourriture sèche sur les banquettes, sol collant. poubelle pleine.... comment est ce possible que le ménage n'ait pas été fait depuis au moins la veille ?!!! Et ce n'est pourtant pas le personnel qui manquait. Cet endroit est une honte !
Atmosphere: 1
Food: 4
Service: 3
Pleasant environment never crowded service is quick and nice and of course the donuts are good. I like the drinks they offer, and the egg sandwiches are my favorite
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: English Muffin, Donuts
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