One of the most frustrating Wendy’s I’ve been to. Every time I go through the drive-through it’s incorrect my order. Tonight I ordered a five dollar biggie bag. A pecan salad, a large fry and 4 piece nugget with a sprite. The biggie bag was missing the Fries, the ladies kind of arguing with me in regards to what I ordered. And then tells me I have to pay more for my nuggets after she already took my card. Then I ordered a second drinkprior and all they give me is a small sprite and no other drink and as I tell her, I’m still missing a drink. She tells me she didn’t charge me for it and wants to take my card again. Wendy’s, what is going on?? Not professional nor was it correct to try and argue with a customer. Apparently several people have had issues with this older woman. I think retraining might be needed… especially when people are kindly asking for what they ordered.. Go inside if you need to order.
Update: dining inside can be just as rough. The employees have no concept of inside voices. They talk and argue at full volume there. Don’t go here if you want a calm place to eat
Atmosphere: 2
Food: 3
Service: 1
Frisky Fox
Walked in with a friend to get dinner and while at the order screen we hear a manager lady from behind the counter just completely yelling at her employees. We stopped ordering and left
Atmosphere: 1
Food: 3
Service: 1
Erik Overstreet
I'm disappointed because with these it's already two times that I go to this store and just now that I go because I thought I had a different perspective it turns out that I ordered my order at the counter and it was a bad treatment by the Spanish-speaking manager because I wanted to ask for my order and she couldn't take it and what she did was call someone who knew English because she didn't understand me so I had to ask her for my order online. At the time they were going to give me my order, the manager only put the food and didn't say who it was for simply because she can't speak the language perfectly. It's disappointing because it's twice that the same thing happens to me and a store manager is supposed to speak the language well and not like she does that she hides from people for not speaking I don't know what someone like that really does as a manager
Atmosphere: 1
Food: 5
Service: 1
Tom Lennon (HVS Leak Detection)
Dining room not open despite hours said it was. So tired of nothing being open and poor service
Atmosphere: 1
Food: 2
Service: 1
Menad Chaib
The food is looks like trash especially fries OMG.
Atmosphere: 1
Food: 1
Service: 1
Cody McLaughlin
They have open till 12 and 11 had auto greeting saying they where closed 3rd time just update your hours if your going to do this!
Atmosphere: 1
Food: 1
Service: 1
Mark
I used to love Wendy's. They have slipped in quality.
Atmosphere: 3
Food: 3
Service: 5
Sarah McCarty
I go to this one instead of going to the one in souderton because the manager at this one her name is Rachel she never has a line through the drive-thru she makes the food completely fresh I watched her do it today she doesn't get enough praise for all the hard work that she does she does all positions too and helps anybody that's
Alexander Frattaroli
Absolutely disgusting. I found a long hair inside my breakfast sandwich — after I had already taken a bite. At first I thought something felt off, then I looked down and saw it baked into the sandwich itself. It wasn’t just on the wrapper or the outside — it was actually cooked into the food.
I felt sick immediately. There’s no excuse for this — it shows a complete lack of cleanliness and attention to basic food safety. I lost my appetite and honestly can’t believe this made it past whoever prepared it.
I won’t be coming back, and I’d strongly advise others to check their food before eating. This was a truly disgusting experience.
Atmosphere: 3
Food: 1
Service: 3
Slasher Dope
Ordered a Frosty Swirl, and don't know what I got but it sure wasn't what I ordered. There is no way the person making it didn't know they made the wrong drink before handing it to me.
Waited 20mins with only one car in front of me. Not so fast food
Morgan Johnson
Place was disgusting and COVERED in crumbs. The workers were rude and unhelpful. Worker accused me and my boyfriend of trying to steal a cup.
Atmosphere: 1
Food: 3
Service: 1
Jeremy O'Leary
This place is so bad. I went in for lunch and ordered when there wasn’t many orders. I ordered at kiosk and it told me to wait for a cashier to pay in full. I waited for 30 minutes to pay. I was waiting at cash register and wasn’t acknowledged at all I was ignored. At one point after over 30 minutes I spoke up and said just cancel my order. I repeat this is during my lunch break. I went back to work with no food. I wanted to pay for food at register in order to get my meal but I was ignored. Terrible customer service.
Atmosphere: 1
Food: 1
Service: 1
Angela Lassiter
Much better experience food was fresh and hot
K “Kimbie” W
Every time I go to this Wendy's, I have a good experience. Last was superb 👌 planks fish sandwich and fries nice and hot. Very nice manager on that day.
One of the most frustrating Wendy’s I’ve
been to. Every time I go through the drive-through it’s incorrect my order. Tonight I ordered a five dollar biggie bag. A pecan salad, a large fry and 4 piece nugget with a sprite. The biggie bag was missing the Fries, the ladies kind of arguing with me in regards to what I ordered. And then tells me I have to pay more for my nuggets after she already took my card. Then I ordered a second drinkprior and all they give me is a small sprite and no other drink and as I tell her, I’m still missing a drink. She tells me she didn’t charge me for it and wants to take my card again. Wendy’s, what is going on?? Not professional nor was it correct to try and argue with a customer. Apparently several people have had issues with this older woman. I think retraining might be needed… especially when people are kindly asking for what they ordered..
Go inside if you need to order.
Update: dining inside can be just as rough. The employees have no concept of inside voices. They talk and argue at full volume there. Don’t go here if you want a calm place to eat
Atmosphere: 2
Food: 3
Service: 1
Walked in with a friend to get dinner and while at the order screen we hear a manager lady from behind the counter just completely yelling at her employees. We stopped ordering and left
Atmosphere: 1
Food: 3
Service: 1
I'm disappointed because with these it's already two times that I go to this store and just now that I go because I thought I had a different perspective it turns out that I ordered my order at the counter and it was a bad treatment by the Spanish-speaking manager because I wanted to ask for my order and she couldn't take it and what she did was call someone who knew English because she didn't understand me so I had to ask her for my order online. At the time they were going to give me my order, the manager only put the food and didn't say who it was for simply because she can't speak the language perfectly. It's disappointing because it's twice that the same thing happens to me and a store manager is supposed to speak the language well and not like she does that she hides from people for not speaking I don't know what someone like that really does as a manager
Atmosphere: 1
Food: 5
Service: 1
Dining room not open despite hours said it was. So tired of nothing being open and poor service
Atmosphere: 1
Food: 2
Service: 1
The food is looks like trash especially fries OMG.
Atmosphere: 1
Food: 1
Service: 1
They have open till 12 and 11 had auto greeting saying they where closed 3rd time just update your hours if your going to do this!
Atmosphere: 1
Food: 1
Service: 1
I used to love Wendy's. They have slipped in quality.
Atmosphere: 3
Food: 3
Service: 5
I go to this one instead of going to the one in souderton because the manager at this one her name is Rachel she never has a line through the drive-thru she makes the food completely fresh I watched her do it today she doesn't get enough praise for all the hard work that she does she does all positions too and helps anybody that's
Absolutely disgusting. I found a long hair inside my breakfast sandwich — after I had already taken a bite. At first I thought something felt off, then I looked down and saw it baked into the sandwich itself. It wasn’t just on the wrapper or the outside — it was actually cooked into the food.
I felt sick immediately. There’s no excuse for this — it shows a complete lack of cleanliness and attention to basic food safety. I lost my appetite and honestly can’t believe this made it past whoever prepared it.
I won’t be coming back, and I’d strongly advise others to check their food before eating. This was a truly disgusting experience.
Atmosphere: 3
Food: 1
Service: 3
Ordered a Frosty Swirl, and don't know what I got but it sure wasn't what I ordered. There is no way the person making it didn't know they made the wrong drink before handing it to me.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Waited 20mins with only one car in front of me. Not so fast food
Place was disgusting and COVERED in crumbs. The workers were rude and unhelpful. Worker accused me and my boyfriend of trying to steal a cup.
Atmosphere: 1
Food: 3
Service: 1
This place is so bad. I went in for lunch and ordered when there wasn’t many orders. I ordered at kiosk and it told me to wait for a cashier to pay in full. I waited for 30 minutes to pay. I was waiting at cash register and wasn’t acknowledged at all I was ignored. At one point after over 30 minutes I spoke up and said just cancel my order. I repeat this is during my lunch break. I went back to work with no food. I wanted to pay for food at register in order to get my meal but I was ignored. Terrible customer service.
Atmosphere: 1
Food: 1
Service: 1
Much better experience food was fresh and hot
Every time I go to this Wendy's, I have a good experience. Last was superb 👌 planks fish sandwich and fries nice and hot. Very nice manager on that day.
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