No body that works here paying attention to any customer it’s crazy they are literally hanging out they get mad even the manager because I interrupt there get together I don’t se how any company can survive with this kind of customer service
Atmosphere: 1
Service: 1
Edwin Yates
*EXCELLENT* NEW LOCATION!!! OUTSIDE EATING AREA TOO!! The staffer really kind to let me come in to do a Google review. I'd interesting chat with I think was the manager who was checking out my car and stuff and the Jesus stuff on it. Staff were very kind. Overall a great experience very quick easy out.
Atmosphere: 5
Food: 5
Service: 5
Sway Antunes
Food was bad not enough meat they opened my cravings box when it was delivered from DoorDash manger was rude employees talk bad about the customers they don’t know how to clean the bathroom
Atmosphere: 1
Food: 1
Service: 1
Chick N’Dinner
I waited a very long time just to place my order. Due to kiosks and online orders being the norm nowadays, the employees get very disgruntled if they have to actually come to the counter and place an order for a cash-paying customer.
A smile and human courtesy would go long way, especially when you're serving food this mediocre.
Atmosphere: 3
Food: 4
Service: 3
Da Silva
There are two Taco Bell locations in Hazleton—one by the mall and one in West Hazleton. I can confidently say that the West Hazleton location is the best. The food is always fresh, especially the Chalupas, which I order often and they never disappoint. The staff inside are friendly, welcoming, and provide excellent service. Five stars from me!
Atmosphere: 5
Food: 5
Service: 5
Nunna's Kiddos
I really don't like giving negative reviews but this is definately warranted. Sadly, if I could give no stars, I would. We went for a little snack on New Years Eve Day as we were attending a party later in the evening. We wanted to try the new chicken nuggets because our grandson loves nuggets. We wanted to try them so we would know if he would like them. Well, if you like to eat spicy rocks, you're in luck. There literally was no chicken. It was all breading that would break your teeth. I ordered a hard shell chicken taco supreme. My husband took it out of the bag and the shell was broken into 3 pieces w barely any contents in the shell. The contents were all at the bottom of the bag. Unreal. The management/owner needs to get on top of things. We have much better luck at the Taco Bell on Susquehanna Blvd on the other side of town.
D23 Goat
Slow. Waited long for my food.
Atmosphere: 3
Food: 3
Service: 1
Peggy Smulligan
Went here several times, and never had a good experience. They actually tried to charge me for water.....
Yesterday I ordered two tacos and a big beef burrito Supreme. The tacos were ok, but I noticed how small and thin the burrito Supreme was.... as I started eating it I realized there was no meat in it, or sour cream which should have been in it... Only beans. I went up to the counter to inform them and of course there was a language barrier with the worker who couldn't comprehend what I was saying. A second employee told me they would fix the problem and 10 to 15 minutes later, nothing. Finally I walked up to the counter again and they brought me another one which honestly wasn't much better. Don't go here, the taco bell at the mall is much better.
Atmosphere: 3
Food: 1
Service: 1
Mia S
Our first time in this location 😁 I would say not Good not bad , but there is always a but. The mountain dew drinks had particles of who knows what? Be careful what you drink, we did mention to people that works there, they were nice enough to check and see what was the issue with machine that dispense the beverages. Taco bell has reduced there portions , they give me little food we had to reorder more not good. The Cantina quesadilla is joke so flat literally plain toasted tortilla with almost nothing in it.
Atmosphere: 4
Food: 3
Service: 4
Jason Haldeman
Why why why do I subject myself to this craziness by coming here !!! They move so slow then to boot manager tells her already slow moving staff she’s going out for a smoke!!!!!!! Seriously!!!!
While I was ordering at the kiosk my wife and I had to listen to the employees literally begin screaming at each other for maybe a minute or two. It was not busy there but they were acting hectic. The guy behind the counter kept giving me dirty looks, the kind you get when the person wants to fight. Pretty pathetic and immature. My wife and I used to bathrooms. The guys was covered in piss, half dried. The women’s was worse. Literal diarrhea and piss all over the toilet that was dry. Do they never clean these bathrooms? It was disgusting. Then they messed our order up after taking 25 minutes to make it. This is fast food, not rocket science. Then we drive 10 minutes to work and the fries were undercooked. The nacho cheese sauces were literally 1/4 of the way filled at best. They somehow messed up the supreme option for my burritos. The green sauce was missing for cantina items. This place should honestly be shut down. They also have two Google listings so I’ll have to copy and paste this review to both. Stay away!
Atmosphere: 1
Food: 3
Service: 1
Master Critic
This taco bell is 1000 times better then the one near the laurel mall. I'd rather wait to have fresh food and my order right.
I started only going to this taco bell because the one near the laurel mall is horrible and the workers really suck at that one.
Ordered online and they mixed up my crunch wrap and had jalapeños on my crunch wrap when i didnt add it on to my food
Atmosphere: 4
Food: 4
Service: 2
Jackie Bianco
Good service ?
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Supreme Taco Party Pack
Rebecca Voorhees
The food is typically fresh, but the wait is obnoxious. It doesn’t matter if I order on the app or in the drive thru— I’m always asked to park up front to wait for my food. Idk if they’re trying to skew their ticket times, but it’s incredibly monotonous and inconvenient.
No body that works here paying attention to any customer it’s crazy they are literally hanging out they get mad even the manager because I interrupt there get together I don’t se how any company can survive with this kind of customer service
Atmosphere: 1
Service: 1
*EXCELLENT* NEW LOCATION!!!
OUTSIDE EATING AREA TOO!!
The staffer really kind to let me come in to do a Google review. I'd interesting chat with I think was the manager who was checking out my car and stuff and the Jesus stuff on it.
Staff were very kind.
Overall a great experience very quick easy out.
Atmosphere: 5
Food: 5
Service: 5
Food was bad not enough meat they opened my cravings box when it was delivered from DoorDash manger was rude employees talk bad about the customers they don’t know how to clean the bathroom
Atmosphere: 1
Food: 1
Service: 1
I waited a very long time just to place my order. Due to kiosks and online orders being the norm nowadays, the employees get very disgruntled if they have to actually come to the counter and place an order for a cash-paying customer.
A smile and human courtesy would go long way, especially when you're serving food this mediocre.
Atmosphere: 3
Food: 4
Service: 3
There are two Taco Bell locations in Hazleton—one by the mall and one in West Hazleton. I can confidently say that the West Hazleton location is the best. The food is always fresh, especially the Chalupas, which I order often and they never disappoint. The staff inside are friendly, welcoming, and provide excellent service. Five stars from me!
Atmosphere: 5
Food: 5
Service: 5
I really don't like giving negative reviews but this is definately warranted. Sadly, if I could give no stars, I would. We went for a little snack on New Years Eve Day as we were attending a party later in the evening. We wanted to try the new chicken nuggets because our grandson loves nuggets. We wanted to try them so we would know if he would like them. Well, if you like to eat spicy rocks, you're in luck. There literally was no chicken. It was all breading that would break your teeth. I ordered a hard shell chicken taco supreme. My husband took it out of the bag and the shell was broken into 3 pieces w barely any contents in the shell. The contents were all at the bottom of the bag. Unreal. The management/owner needs to get on top of things. We have much better luck at the Taco Bell on Susquehanna Blvd on the other side of town.
Slow. Waited long for my food.
Atmosphere: 3
Food: 3
Service: 1
Went here several times, and never had a good experience. They actually tried to charge me for water.....
Yesterday I ordered two tacos and a big beef burrito Supreme.
The tacos were ok, but I noticed how small and thin the burrito Supreme was.... as I started eating it I realized there was no meat in it, or sour cream which should have been in it...
Only beans. I went up to the counter to inform them and of course there was a language barrier with the worker who couldn't comprehend what I was saying. A second employee told me they would fix the problem and 10 to 15 minutes later, nothing.
Finally I walked up to the counter again and they brought me another one which honestly wasn't much better.
Don't go here, the taco bell at the mall is much better.
Atmosphere: 3
Food: 1
Service: 1
Our first time in this location 😁 I would say not Good not bad , but there is always a but. The mountain dew drinks had particles of who knows what? Be careful what you drink, we did mention to people that works there, they were nice enough to check and see what was the issue with machine that dispense the beverages. Taco bell has reduced there portions , they give me little food we had to reorder more not good. The Cantina quesadilla is joke so flat literally plain toasted tortilla with almost nothing in it.
Atmosphere: 4
Food: 3
Service: 4
Why why why do I subject myself to this craziness by coming here !!! They move so slow then to boot manager tells her already slow moving staff she’s going out for a smoke!!!!!!! Seriously!!!!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
While I was ordering at the kiosk my wife and I had to listen to the employees literally begin screaming at each other for maybe a minute or two. It was not busy there but they were acting hectic. The guy behind the counter kept giving me dirty looks, the kind you get when the person wants to fight. Pretty pathetic and immature. My wife and I used to bathrooms. The guys was covered in piss, half dried. The women’s was worse. Literal diarrhea and piss all over the toilet that was dry. Do they never clean these bathrooms? It was disgusting. Then they messed our order up after taking 25 minutes to make it. This is fast food, not rocket science. Then we drive 10 minutes to work and the fries were undercooked. The nacho cheese sauces were literally 1/4 of the way filled at best. They somehow messed up the supreme option for my burritos. The green sauce was missing for cantina items. This place should honestly be shut down. They also have two Google listings so I’ll have to copy and paste this review to both. Stay away!
Atmosphere: 1
Food: 3
Service: 1
This taco bell is 1000 times better then the one near the laurel mall. I'd rather wait to have fresh food and my order right.
I started only going to this taco bell because the one near the laurel mall is horrible and the workers really suck at that one.
I recommend going to this taco bell.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Grilled Cheese Burrito, Nacho Cheese Doritos Locos Tacos, Nacho Cheese Doritos Locos Tacos Supreme
Ordered online and they mixed up my crunch wrap and had jalapeños on my crunch wrap when i didnt add it on to my food
Atmosphere: 4
Food: 4
Service: 2
Good service ?
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Supreme Taco Party Pack
The food is typically fresh, but the wait is obnoxious. It doesn’t matter if I order on the app or in the drive thru— I’m always asked to park up front to wait for my food. Idk if they’re trying to skew their ticket times, but it’s incredibly monotonous and inconvenient.
Atmosphere: 3
Food: 4
Service: 2
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