Ordered online and this is what i get. First of all its missing things i ordereed including guacamole that i of course paid extra for. Unacceptable burrito bowl for $14.00.
Atmosphere: 1
Food: 1
Service: 1
Ida McMurray
Portion is half (or less) than other locations. Third time I ordered from there and it’s been the same. If I go in and order, portion is normal.
Atmosphere: 4
Food: 2
Service: 4
Lise
At 7:30, when they still had hours left to be open and a line out the door, they wouldn't prepare any new vegetables or beans. So half the burrito is missing. I never had a flat burrito at Chipotle until this one. There was food laying everywhere. It actually looked like they had a food fight. Workers were standing around watching while one person tried to do it all. Finally it got so backed up that someone helped at the register. She literally threw my bag of food to me, and never even spoke a word. They all looked completely miserable. Hands-down, this was the worst experience I've had at any Chipotle.
Atmosphere: 1
Food: 1
Service: 1
Natalia Khrycheva
The food was cold and the portions very small. Lots of employees standing around doing nothing and chatting away. The whole place was cold, empty and uninviting. It didn't even smell like food or cooking the way chipotle usually does. Probably the worst location I've been to so far, quite unexpected. Do not recommend.
Atmosphere: 2
Food: 1
Service: 2
Elisa Galindo
The place is messy - doesn’t seem anyone cleans in between clients. The food is bland (particularly the rice and guacamole) and chips were chewy instead of crunchy. Also we wanted a big quesadilla and they said that couldn’t do it - only if I ordered online. Recommend to stay away. Very disappointed - not the quality I have come to expect from Chipotle
Atmosphere: 2
Food: 2
Service: 3
Ryan Management
Chicken was dry, chewy, and overcooked/burnt. Food was also not hot. By the time we drove 10 minutes home, bowls were completely cold. This location was better in the past. The problem with Chipotle has never been the product- but rather the employees' inadequacy. Maybe this is a failure in training. Do better Chipotle.
Atmosphere: 3
Food: 1
Service: 1
Krystal Gehrke
Second terrible experience at this Chipotle. We live nearby and we were hoping for a healthy option. But our food last night left a bad taste in our mouths. The rice was under cooked and hard. Ruined my husband's burrito. His steak was rubbery and gristley. My tacos with chicken was bland with dry chicken meat. And they forgot to put some of the items I asked for on it. Will not be going here for a third time. You are better off looking elsewhere.
Update: followed up since Chipotle replied here and they didnt do anything further about this. They will repond so they look like they care. They dont.
Atmosphere: 2
Food: 1
Service: 2
Shawn Costello
I ordered online today and the chicken was completely burnt. I couldn’t eat any of it. Usually not a bad spot but today was not good.
When we have plant visitors and we cater or get to-go orders, I tell my boss, do not get it from Chipotle in Hershey, they are never on time with your pick-up and the orders are usually wrong because they rush to complete it. There are other options in Hershey and the surrounding area that make decent food and on time.
Atmosphere: 2
Food: 2
Service: 2
Laura Radford
Ordered online- there were very small portions and hardly any food in my bowl. Many of my topping were missing as well. This has happened before as well. Very disappointing.
Food: 1
Service: 1
Irv Huss
1 young lady working, long line. Hear cursing from staff loudly. 2 guys grabbing snacks from the warming bar. Just not a good environment. Place was filthy.
Atmosphere: 1
Food: 4
Service: 2
Jenna Adams
I am not one to leave negative reviews unless it’s truly for the care and concern of my family and others. If corporate is aware of how bad this Chipotle is, then something has to be done. You can’t see through the glass to see the food, the cleaning that is done is being sprayed right around the open trays of food, and the overall cleanliness of the building is repulsive. We’ve gotten home with multiple incorrect orders and the store has now made it that you can’t contact their location. I will never risk the health of my children at this location ever again.
Atmosphere: 1
Food: 1
Service: 1
Familia Figueroa
The portions are like for a kitten I asked them why so little and they only made a fair as of confusion they could not explain to me why they were giving so little and there were more people talking about the same thing for me that the staff does not know and they do not give training I do not recommend it bad service.
I also drove for 50 minutes to eat there and we had the worst experience it was a fiasco
Embarrassingly small portion sizes.
The bowl is my favorite.
Food: 5
Ordered online and this is what i get. First of all its missing things i ordereed including guacamole that i of course paid extra for. Unacceptable burrito bowl for $14.00.
Atmosphere: 1
Food: 1
Service: 1
Portion is half (or less) than other locations. Third time I ordered from there and it’s been the same. If I go in and order, portion is normal.
Atmosphere: 4
Food: 2
Service: 4
At 7:30, when they still had hours left to be open and a line out the door, they wouldn't prepare any new vegetables or beans. So half the burrito is missing. I never had a flat burrito at Chipotle until this one. There was food laying everywhere. It actually looked like they had a food fight. Workers were standing around watching while one person tried to do it all. Finally it got so backed up that someone helped at the register. She literally threw my bag of food to me, and never even spoke a word. They all looked completely miserable. Hands-down, this was the worst experience I've had at any Chipotle.
Atmosphere: 1
Food: 1
Service: 1
The food was cold and the portions very small. Lots of employees standing around doing nothing and chatting away. The whole place was cold, empty and uninviting. It didn't even smell like food or cooking the way chipotle usually does. Probably the worst location I've been to so far, quite unexpected.
Do not recommend.
Atmosphere: 2
Food: 1
Service: 2
The place is messy - doesn’t seem anyone cleans in between clients. The food is bland (particularly the rice and guacamole) and chips were chewy instead of crunchy. Also we wanted a big quesadilla and they said that couldn’t do it - only if I ordered online. Recommend to stay away. Very disappointed - not the quality I have come to expect from Chipotle
Atmosphere: 2
Food: 2
Service: 3
Chicken was dry, chewy, and overcooked/burnt. Food was also not hot. By the time we drove 10 minutes home, bowls were completely cold. This location was better in the past. The problem with Chipotle has never been the product- but rather the employees' inadequacy. Maybe this is a failure in training. Do better Chipotle.
Atmosphere: 3
Food: 1
Service: 1
Second terrible experience at this Chipotle. We live nearby and we were hoping for a healthy option. But our food last night left a bad taste in our mouths. The rice was under cooked and hard. Ruined my husband's burrito. His steak was rubbery and gristley. My tacos with chicken was bland with dry chicken meat. And they forgot to put some of the items I asked for on it. Will not be going here for a third time. You are better off looking elsewhere.
Update: followed up since Chipotle replied here and they didnt do anything further about this. They will repond so they look like they care. They dont.
Atmosphere: 2
Food: 1
Service: 2
I ordered online today and the chicken was completely burnt. I couldn’t eat any of it. Usually not a bad spot but today was not good.
Atmosphere: 5
Food: 2
Service: 5
Restaurantji Recommends
When we have plant visitors and we cater or get to-go orders, I tell my boss, do not get it from Chipotle in Hershey, they are never on time with your pick-up and the orders are usually wrong because they rush to complete it. There are other options in Hershey and the surrounding area that make decent food and on time.
Atmosphere: 2
Food: 2
Service: 2
Ordered online- there were very small portions and hardly any food in my bowl. Many of my topping were missing as well. This has happened before as well. Very disappointing.
Food: 1
Service: 1
1 young lady working, long line. Hear cursing from staff loudly. 2 guys grabbing snacks from the warming bar. Just not a good environment. Place was filthy.
Atmosphere: 1
Food: 4
Service: 2
I am not one to leave negative reviews unless it’s truly for the care and concern of my family and others. If corporate is aware of how bad this Chipotle is, then something has to be done. You can’t see through the glass to see the food, the cleaning that is done is being sprayed right around the open trays of food, and the overall cleanliness of the building is repulsive. We’ve gotten home with multiple incorrect orders and the store has now made it that you can’t contact their location. I will never risk the health of my children at this location ever again.
Atmosphere: 1
Food: 1
Service: 1
The portions are like for a kitten I asked them why so little and they only made a fair as of confusion they could not explain to me why they were giving so little and there were more people talking about the same thing for me that the staff does not know and they do not give training I do not recommend it bad service.
I also drove for 50 minutes to eat there and we had the worst experience it was a fiasco
Atmosphere: 1
Food: 1
Service: 1
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