Beware of busy days for Create your own Bar experience. After paying $70 for two adults and a free toddler we arrived early for our 6:15-7:00 time slot as instructed. We were greeted quickly, given hats and aprons, and then everything went down hill from there. The lines were out of control and eventually it became clear why. The packaging machine kept malfunctioning, resulting in a pause of the entire production line so the staff could remove the bars not correctly packaged. This required a full shut down, pause, and restart. This turned into waited like sardines for way too long in each station, completely overcrowded and hot rooms, and ultimately my husband and son left (we were not the only families to leave). I finished the process alone and left at 7:40, nearly double the amount of time allocated for the activity. Additionally, they did not tell you before you entered that the selections for bars were limited during busy times.
They should have been limiting capacity to avoid poor experiences given the equipment challenges, but instead they squeezed 40 people in every 15 minutes to make money at the expense of the customer. Would not recommend.
Brittany Koenig
Need better stroller parking, MY STROLLER WAS STOLEN! Once we arrived for the tour, we were told that strollers needed to be parked outside the building in a marked area. We dropped it off with the 10 plus strollers. It was a decent walk with toddlers to get to this area which is unattended and accessible to the public going into the park, chocolate world etc. After the tour was over, we went to retrieve the stroller and it was gone. Asked a security guard to look at cameras and could not see anything on tape. I just hope this doesn't happen to someone else and yes it can happen!
Denise Kuhn Barnoski
Great experience! I loved it & look forward to visiting again soon.
Melanie Steel
Last night between around 7:30pm and 9pm I went to Hershey’s Chocolate World with my teenage daughter and mother in law. My mother in law walks with a cane but is good otherwise. We decided to do the Hershey Chocolate tour. The line queue was empty but extremely long to walk through. My mother in law was exhausted when we got to the part where we boarded the ride.
The two employees handling the ride were so beyond helpful when I asked if there was a wheelchair we could borrow to get back to the store after the ride. They did one better. They got her a chair to rest for a few minutes. They got her a wheelchair, helped her into it and loaded us onto the ride with the wheelchair. When the ride was over, one of the two guys wheeled her to the main area with the store. And a female employee handing entrance to the tour allowed us to borrow the wheelchair so my mother in law could explore the store with me without being exhausted.
I want to pass on that everyone handling the Hershey’s Chocolate Tour last night was above and beyond excellent to my family and I wanted to pass on our sincerest thanks. I wish I had gotten their names. But it was two younger guys and a woman at the main entrance to the tour. I hope that helps. But they are truly amazing employees and we are so grateful for their assistance. We just wanted to thank you for the accommodations and a great experience last night.
Eddie O
Weirdly enough, you can buy the Hershey candy cheaper at Costco. This place is a complete tourist trap.
Atmosphere: 4
Food: 3
Service: 3
Jessica Little
A machine charged my card without giving me the product so I asked 3 different employees for help and all said they'd get the manager, who never came. After 20 minutes of waiting I got in line for milkshakes and said Instead of a refund I just wanted the same money I already paid taken off the cost of my milkshake. I was told AGAIN that they would get a manager because they couldn't do this. Finally Todd comes out and said he can't take the money off and will need to take me up front "for a slip". He started to walk away in the opposite direction so I asked where he was going and said I'd already waited 20 minutes. He said "well they just called me so you haven't waited 20 minutes" so I asked the 2nd employee that I had asked for help to please tell him yes I had waited 20 minutes and he looked at me like he'd never seen me before. I've never been so gaslit. Todd came back many minutes later and tried to give me the product i originally paid for. I said I didnt want anything at this point and was most upset that he insinuated I was lying and he said "ok" and walked away. I won't give this place another penny after this experience and several other bad ones during the day.
Atmosphere: 1
Service: 1
Jess Little
A machine charged my card so I asked 3 different employees in the food hall for help and all said theyd get the manager, who never came. After 20 minutes of waiting I got in line for milkshakes and said Instead of a refund I just wanted the same money I already paid taken off the cost of my milkshake. I was told AGAIN that they would get a manager because they couldn't do this. Finally Todd comes out and said he can't take the money off and will need to take me up front " for a slip". He started to walk away in the opposite direction so I asked where he was going and said I'd already waited 20 minutes. He said "well they just called you so you haven't waited 20 minutes" so I asked the 2nd man who I had asked for help to please tell him yes I had and he looked at me like he'd never seen me before. I've never been so gaslit. He came nack many minutes later and tried to give me the product i originally paid for. I said i didnt want anything at this point and was most upset that he insinuated I was lying and he said "ok" and walked away. I won't give this place another penny after this experience and several other bad ones during the day.
Mary C
Their jolly rancher margaritas and jolly rancher slushies are super over priced. The margarita was good but for a $14 cocktail I was expecting a tad bit more alcohol and trust me when I say it barely has any in it. Their prices for everything in the food court should probably cost about half of what they charge. $12 for a ham and cheese sandwich?! Who are they kidding.
Atmosphere: 4
Food: 2
Service: 2
Ken Ramsey
Must try the giant pretzel with chocolate dipping sauce !
Garrett R.
Plenty to eat, all kinds of candy and some real food.
Tons of great food options!!! From bbq, to cocktails and beer, coffee, and of course milk shakes. The prices aren’t to bad either for a place like this.
Beware of busy days for Create your own Bar experience. After paying $70 for two adults and a free toddler we arrived early for our 6:15-7:00 time slot as instructed. We were greeted quickly, given hats and aprons, and then everything went down hill from there. The lines were out of control and eventually it became clear why. The packaging machine kept malfunctioning, resulting in a pause of the entire production line so the staff could remove the bars not correctly packaged. This required a full shut down, pause, and restart. This turned into waited like sardines for way too long in each station, completely overcrowded and hot rooms, and ultimately my husband and son left (we were not the only families to leave). I finished the process alone and left at 7:40, nearly double the amount of time allocated for the activity. Additionally, they did not tell you before you entered that the selections for bars were limited during busy times. They should have been limiting capacity to avoid poor experiences given the equipment challenges, but instead they squeezed 40 people in every 15 minutes to make money at the expense of the customer. Would not recommend.
Need better stroller parking, MY STROLLER WAS STOLEN! Once we arrived for the tour, we were told that strollers needed to be parked outside the building in a marked area. We dropped it off with the 10 plus strollers. It was a decent walk with toddlers to get to this area which is unattended and accessible to the public going into the park, chocolate world etc. After the tour was over, we went to retrieve the stroller and it was gone. Asked a security guard to look at cameras and could not see anything on tape. I just hope this doesn't happen to someone else and yes it can happen!
Great experience! I loved it & look forward to visiting again soon.
Last night between around 7:30pm and 9pm I went to Hershey’s Chocolate World with my teenage daughter and mother in law. My mother in law walks with a cane but is good otherwise. We decided to do the Hershey Chocolate tour. The line queue was empty but extremely long to walk through. My mother in law was exhausted when we got to the part where we boarded the ride. The two employees handling the ride were so beyond helpful when I asked if there was a wheelchair we could borrow to get back to the store after the ride. They did one better. They got her a chair to rest for a few minutes. They got her a wheelchair, helped her into it and loaded us onto the ride with the wheelchair. When the ride was over, one of the two guys wheeled her to the main area with the store. And a female employee handing entrance to the tour allowed us to borrow the wheelchair so my mother in law could explore the store with me without being exhausted. I want to pass on that everyone handling the Hershey’s Chocolate Tour last night was above and beyond excellent to my family and I wanted to pass on our sincerest thanks. I wish I had gotten their names. But it was two younger guys and a woman at the main entrance to the tour. I hope that helps. But they are truly amazing employees and we are so grateful for their assistance. We just wanted to thank you for the accommodations and a great experience last night.
Weirdly enough, you can buy the Hershey candy cheaper at Costco. This place is a complete tourist trap.
Atmosphere: 4
Food: 3
Service: 3
A machine charged my card without giving me the product so I asked 3 different employees for help and all said they'd get the manager, who never came. After 20 minutes of waiting I got in line for milkshakes and said Instead of a refund I just wanted the same money I already paid taken off the cost of my milkshake. I was told AGAIN that they would get a manager because they couldn't do this. Finally Todd comes out and said he can't take the money off and will need to take me up front "for a slip". He started to walk away in the opposite direction so I asked where he was going and said I'd already waited 20 minutes. He said "well they just called me so you haven't waited 20 minutes" so I asked the 2nd employee that I had asked for help to please tell him yes I had waited 20 minutes and he looked at me like he'd never seen me before. I've never been so gaslit. Todd came back many minutes later and tried to give me the product i originally paid for. I said I didnt want anything at this point and was most upset that he insinuated I was lying and he said "ok" and walked away. I won't give this place another penny after this experience and several other bad ones during the day.
Atmosphere: 1
Service: 1
A machine charged my card so I asked 3 different employees in the food hall for help and all said theyd get the manager, who never came. After 20 minutes of waiting I got in line for milkshakes and said Instead of a refund I just wanted the same money I already paid taken off the cost of my milkshake. I was told AGAIN that they would get a manager because they couldn't do this. Finally Todd comes out and said he can't take the money off and will need to take me up front " for a slip". He started to walk away in the opposite direction so I asked where he was going and said I'd already waited 20 minutes. He said "well they just called you so you haven't waited 20 minutes" so I asked the 2nd man who I had asked for help to please tell him yes I had and he looked at me like he'd never seen me before. I've never been so gaslit. He came nack many minutes later and tried to give me the product i originally paid for. I said i didnt want anything at this point and was most upset that he insinuated I was lying and he said "ok" and walked away. I won't give this place another penny after this experience and several other bad ones during the day.
Their jolly rancher margaritas and jolly rancher slushies are super over priced. The margarita was good but for a $14 cocktail I was expecting a tad bit more alcohol and trust me when I say it barely has any in it. Their prices for everything in the food court should probably cost about half of what they charge. $12 for a ham and cheese sandwich?! Who are they kidding.
Atmosphere: 4
Food: 2
Service: 2
Must try the giant pretzel with chocolate dipping sauce !
Plenty to eat, all kinds of candy and some real food.
Restaurantji Recommends
Tons of great food options!!! From bbq, to cocktails and beer, coffee, and of course milk shakes. The prices aren’t to bad either for a place like this.
Loading...