To say I’m angry is an understatement. I arrived on 11/6 at 4:55am to get a bear cup. I asked the employees (male) if they had the cup. They told me yes and they can’t put them out until 5:30. No big deal as they didn’t open until 5:30. I was then told I needed to wait for their manager Brandon to come in at 6. I continue to wait until 6 o’clock when Brandon got there the employee pointed out who he was to me so I could speak to him. He let me know he was trying to locate the cups that they received 10. Around 615 he told me he was unable to find any after I watched around 5:25 employee buy one for herself. Said employee let me know whenever her manager Brandon arrived to work. He would be able to get me one. I am highly disappointed in the fact that Brandon said there was 10 and this morning there was only cup therefore they put them out early and allowed an employee to buy the last one and waste my time sitting there waiting and instead of being honest saying she bought the last one I could’ve went to another Starbucks and had a chance at getting this cup.
Atmosphere: 1
Food: 1
Service: 1
Kortney Certeza
This location told a customer they weren't selling the new cups until 6 AM. She waited, and got back in line only to find out that cashier had bought it. She waited for over an hour to get this cup for a friend. This customer was also told they got 10 of the specific cups she was looking for and sold them the day before (11/5). Yet the drop date was not until today (11/6). So why did the cashier make her wait knowing she was going to buy the cup herself, and why would the manager say this location got 10 cups, but sold out the day before? This all around was horrible customer service. Especially at a hospital where a lot of the customers are just trying to break away for a minute and breathe.
Atmosphere: 1
Service: 1
Jon M.
Doesn't matter if you show up at 7:00 a.m. or 4:00 p.m., this place never has dark roast. I find that pretty hard to believe since it's Starbucks...
Atmosphere: 3
Food: 3
Service: 1
Amaya
Very quick! The staff were nice and quick!
Atmosphere: 5
Food: 5
Service: 5
Aysha Ortega
Very sweet staff who were timely. They offered delicious substitutions when necessary, which led to combinations I wouldn't have tried before!
Atmosphere: 5
Food: 5
Service: 5
Adam
Talk about zero sense of urgency. Took about ten minutes to get a lemon cake and a latte. There was nobody else in line waiting. You have one person making drinks at a snails pace, and two other guys just walking around touching things as if they are trying to look busy. I would expect a Starbucks in a hospital of all places to try and be somewhat quick. I could have made my drink faster with one hand tied to my waist.
Atmosphere: 1
Food: 1
Service: 1
Neil Quaintance
Employees act unprofessional. No sense of urgency. Slowwwww service. Made my latte iced instead of hot when I clearly ordered hot because I never get iced coffees and didn't feel like saying something and having to wait another 2o minutes to have it remade.
Atmosphere: 1
Food: 1
Service: 1
a trab
Nice staff. Can be extremely busy and slow to order in person
Atmosphere: 2
Food: 5
Service: 2
ashley martin
On Tuesday 6/11/24,My daughter and I were visiting a friend at this hospital and wanted to get coffee for him. Unfortunately I was verbally abused in front of my daughter by an employee. He was screaming at us that we had made the line to order at the wrong place. This was our first time here and he could have been kinder about that. I did report this abuse and was told that he was asked not to do that again instead of writing him or even releasing him of his duties. I was also told that he was new at his job "permitting his behavior" I suppose... well, I was a new customer too and did not offer him my rudeness. I teach my kids to be kind only for them to see a grown up be unkind for NO reason at all! How can he learn better?
Atmosphere: 1
Food: 1
Service: 1
Tyler Jazz
They lie about job openings to appease corporate interests and investors. Thus inflating assets they have lost and essentially breaking federal laws.
To say I’m angry is an understatement. I arrived on 11/6 at 4:55am to get a bear cup. I asked the employees (male) if they had the cup. They told me yes and they can’t put them out until 5:30. No big deal as they didn’t open until 5:30. I was then told I needed to wait for their manager Brandon to come in at 6. I continue to wait until 6 o’clock when Brandon got there the employee pointed out who he was to me so I could speak to him. He let me know he was trying to locate the cups that they received 10. Around 615 he told me he was unable to find any after I watched around 5:25 employee buy one for herself. Said employee let me know whenever her manager Brandon arrived to work. He would be able to get me one. I am highly disappointed in the fact that Brandon said there was 10 and this morning there was only cup therefore they put them out early and allowed an employee to buy the last one and waste my time sitting there waiting and instead of being honest saying she bought the last one I could’ve went to another Starbucks and had a chance at getting this cup.
Atmosphere: 1
Food: 1
Service: 1
This location told a customer they weren't selling the new cups until 6 AM. She waited, and got back in line only to find out that cashier had bought it. She waited for over an hour to get this cup for a friend.
This customer was also told they got 10 of the specific cups she was looking for and sold them the day before (11/5). Yet the drop date was not until today (11/6). So why did the cashier make her wait knowing she was going to buy the cup herself, and why would the manager say this location got 10 cups, but sold out the day before? This all around was horrible customer service. Especially at a hospital where a lot of the customers are just trying to break away for a minute and breathe.
Atmosphere: 1
Service: 1
Doesn't matter if you show up at 7:00 a.m. or 4:00 p.m., this place never has dark roast. I find that pretty hard to believe since it's Starbucks...
Atmosphere: 3
Food: 3
Service: 1
Very quick! The staff were nice and quick!
Atmosphere: 5
Food: 5
Service: 5
Very sweet staff who were timely. They offered delicious substitutions when necessary, which led to combinations I wouldn't have tried before!
Atmosphere: 5
Food: 5
Service: 5
Talk about zero sense of urgency. Took about ten minutes to get a lemon cake and a latte. There was nobody else in line waiting. You have one person making drinks at a snails pace, and two other guys just walking around touching things as if they are trying to look busy. I would expect a Starbucks in a hospital of all places to try and be somewhat quick. I could have made my drink faster with one hand tied to my waist.
Atmosphere: 1
Food: 1
Service: 1
Employees act unprofessional. No sense of urgency. Slowwwww service. Made my latte iced instead of hot when I clearly ordered hot because I never get iced coffees and didn't feel like saying something and having to wait another 2o minutes to have it remade.
Atmosphere: 1
Food: 1
Service: 1
Nice staff. Can be extremely busy and slow to order in person
Atmosphere: 2
Food: 5
Service: 2
On Tuesday 6/11/24,My daughter and I were visiting a friend at this hospital and wanted to get coffee for him. Unfortunately I was verbally abused in front of my daughter by an employee. He was screaming at us that we had made the line to order at the wrong place. This was our first time here and he could have been kinder about that. I did report this abuse and was told that he was asked not to do that again instead of writing him or even releasing him of his duties. I was also told that he was new at his job "permitting his behavior" I suppose... well, I was a new customer too and did not offer him my rudeness. I teach my kids to be kind only for them to see a grown up be unkind for NO reason at all! How can he learn better?
Atmosphere: 1
Food: 1
Service: 1
They lie about job openings to appease corporate interests and investors. Thus inflating assets they have lost and essentially breaking federal laws.
Atmosphere: 1
Food: 1
Service: 1
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The hospital needs to allow the girls to get tips!!! It's really not cool. Or pay them $5 more an hour.
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Food: 4
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A great expensive coffee place dinner good
Atmosphere: 5
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Love the seasonal drinks its worth the long line wait
Atmosphere: 5
Food: 5
Service: 5
I like Hershey park
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