Hate to leave one star but EVERY TIME I GO TO A PLACE THEY SCREW IT UP AND BACK IN LINE I GO.
Atmosphere: 1
Food: 1
Service: 1
colin humphries
Since the remodel the place is unfriendly, the seating is minimal and the tables are disgusting with sticky doughnut icing and crumbs everywhere, never seen anyone come out from behind the counter to clean anything, they're always running around like their ass is on fire. The overall impression since the remodel is "get your stuff and leave" certainly not a cozy atmosphere to have a doughnut and coffee. Might have to go back to Panera where at least it's comfortable and welcoming rather than the laboratory feel of this place.
Parking: Getting to the parking lot is a cluster F##k, most of the time the cars are backed out onto 30 so you can't get into the lane that takes you to the parking
Kid-friendliness: Not any more it's not, you removed the kid friendly seating
Atmosphere: 1
Food: 3
Service: 3
Aleesha Eckenrod
Do not do an online order because I did an online order and they told me mine didn’t go through. I showed them my face and the transaction on yeah and they still were telling me it did not go through. Thankfully, they still did my order, but they were trying to argue with me trying to tell me that I didn’t have an order there when I did. They were very rude and disrespectful. I clearly showed them on my bank where they took my money and I showed them my order on the app and they wanted to tell me they didn’t have it. Originally they told me they gave someone else my order and then said they never got it. They are a joke
Service: 1
Brianna Ivan
always rude
Atmosphere: 1
Food: 1
Service: 1
Rodney Little
Personally, I would pass this location up. The parking lot is atrocious. I know all Dunkin’ Donuts parking lots are designed to be terrible but this one takes the cake we had to park next-door at Dairy Queen just to come inside to not be greeted and to have the most miserable staff lady on hand, take our order. I asked if they did military discount she said We don’t do discount discounts for anyone in a very negative tone , I would never come back to this location or recommend it to anybody.
They also don’t wear name badges, which makes sense because after the way they treat you they would rather you not know their name
Lastly, my drink was made wrong, which was no big shocker and the first of 12 donuts was hard as a rock and stale leftover from the night before.
Waste of time and money stopping here
Atmosphere: 3
Food: 1
Service: 1
Kayla N
Literally I used to work here and ever since the new GM and the manager (which is her mom) literally must not know anything. Cappuccinos are made with steamed milk. However, I like mine with a bit of cream and sugar as it takes away the strong coffee taste. I was literally told today that they CANNOT add any cream into it AT ALL per the manager!! The manager is barely experienced and only got the job because of her daughter which I get it but seriously. If I want cream and sugar in my cappuccino then put it in there. No other Dunkin gave me issues. Fox chapel is the best Dunkin to go to not this one in Irwin at all. We left the line because seriously pathetic. Pay the extra buck and go to Starbucks, they made it perfect and were so much nicer and well trained.
Atmosphere: 1
Food: 1
Service: 1
Damian Todd
Since when did “less ice” mean “less drink” but full price? Never dealt with this before but whoever the old lady was is very rude when saying this you get.
Food: 1
Service: 1
Jenifer Furlong
Coffee wasn’t as ordered but I will definitely give this place another shot
Food: 3
Service: 5
Harlee Frazier
Doesn’t accept Apple Pay?
Ronda Wagner
Always enjoy making a visit to the Irwin Dunkin' . Sweet girls with big smiles always at the drive-thru window. I was extra surprised today and I'm pretty sure I found my new best friend whoever filled my vanilla cream filled donut! Now that is how ya do it!
Review update 08/22/2024 For the most part every employee that I have come across has been mostly pleasant I understand people have bad days but they still try and put on a good face and do their best. This is my second encounter with someone that was not dressed like one of the other employees, almost like they were management of some kind. But I went in today to get a coffee and there was a woman who looked younger with a different shirt on than the rest of the crew and her hair in a bun or pulled up somehow. She definitely look like she ate a few lemons this morning and during my entire encounter there I felt bad for the staff that had that for an example. I know as an adult I'm not always the best role model but since this was my second time seeing this woman that had the same sour face I felt obligated to write an update. Hopefully that woman was just having a bad few days but when we are in leadership if that's what she is we have to do a better job of setting an example for others that are working for us.
Dunkin wishes to silence conservative voices. ALL conservative voices. They wish for a totalitarian state which every voice is controlled by the government.
Atmosphere: 1
Food: 1
Service: 1
Chad Good
They always have a line but keep it moving quickly!
Atmosphere: 5
Food: 5
Service: 5
Cydnee Aaron
I always come to this Dunkin. I live here so it's the closest one. Normally everything is great. This morning I got so much attitude thrown at me I almost left my stuff and forgot about it. They misheard what kind of donut I wanted and you would've thought I was making them remake 3 drinks by the way they were so annoyed with me asking for the right donut. I probably will not be coming back here for a while.
Atmosphere: 1
Food: 3
Service: 1
Yvette Hausleben
Clean and best frozen coffee I have gotten in a while. Just a quick stop well worth the stop off the highway!
Atmosphere: 5
Food: 5
Service: 5
David Jr
Very rude like made me feel like I don’t want to go there again
Hate to leave one star but EVERY TIME I GO TO A PLACE THEY SCREW IT UP AND BACK IN LINE I GO.
Atmosphere: 1
Food: 1
Service: 1
Since the remodel the place is unfriendly, the seating is minimal and the tables are disgusting with sticky doughnut icing and crumbs everywhere, never seen anyone come out from behind the counter to clean anything, they're always running around like their ass is on fire. The overall impression since the remodel is "get your stuff and leave" certainly not a cozy atmosphere to have a doughnut and coffee. Might have to go back to Panera where at least it's comfortable and welcoming rather than the laboratory feel of this place.
Parking: Getting to the parking lot is a cluster F##k, most of the time the cars are backed out onto 30 so you can't get into the lane that takes you to the parking
Kid-friendliness: Not any more it's not, you removed the kid friendly seating
Atmosphere: 1
Food: 3
Service: 3
Do not do an online order because I did an online order and they told me mine didn’t go through. I showed them my face and the transaction on yeah and they still were telling me it did not go through. Thankfully, they still did my order, but they were trying to argue with me trying to tell me that I didn’t have an order there when I did. They were very rude and disrespectful. I clearly showed them on my bank where they took my money and I showed them my order on the app and they wanted to tell me they didn’t have it. Originally they told me they gave someone else my order and then said they never got it. They are a joke
Service: 1
always rude
Atmosphere: 1
Food: 1
Service: 1
Personally, I would pass this location up. The parking lot is atrocious. I know all Dunkin’ Donuts parking lots are designed to be terrible but this one takes the cake we had to park next-door at Dairy Queen just to come inside to not be greeted and to have the most miserable staff lady on hand, take our order. I asked if they did military discount she said We don’t do discount discounts for anyone in a very negative tone , I would never come back to this location or recommend it to anybody.
They also don’t wear name badges, which makes sense because after the way they treat you they would rather you not know their name
Lastly, my drink was made wrong, which was no big shocker and the first of 12 donuts was hard as a rock and stale leftover from the night before.
Waste of time and money stopping here
Atmosphere: 3
Food: 1
Service: 1
Literally I used to work here and ever since the new GM and the manager (which is her mom) literally must not know anything. Cappuccinos are made with steamed milk. However, I like mine with a bit of cream and sugar as it takes away the strong coffee taste. I was literally told today that they CANNOT add any cream into it AT ALL per the manager!! The manager is barely experienced and only got the job because of her daughter which I get it but seriously. If I want cream and sugar in my cappuccino then put it in there. No other Dunkin gave me issues. Fox chapel is the best Dunkin to go to not this one in Irwin at all. We left the line because seriously pathetic. Pay the extra buck and go to Starbucks, they made it perfect and were so much nicer and well trained.
Atmosphere: 1
Food: 1
Service: 1
Since when did “less ice” mean “less drink” but full price? Never dealt with this before but whoever the old lady was is very rude when saying this you get.
Food: 1
Service: 1
Coffee wasn’t as ordered but I will definitely give this place another shot
Food: 3
Service: 5
Doesn’t accept Apple Pay?
Always enjoy making a visit to the Irwin Dunkin' . Sweet girls with big smiles always at the drive-thru window. I was extra surprised today and I'm pretty sure I found my new best friend whoever filled my vanilla cream filled donut! Now that is how ya do it!
Review update 08/22/2024
For the most part every employee that I have come across has been mostly pleasant I understand people have bad days but they still try and put on a good face and do their best. This is my second encounter with someone that was not dressed like one of the other employees, almost like they were management of some kind. But I went in today to get a coffee and there was a woman who looked younger with a different shirt on than the rest of the crew and her hair in a bun or pulled up somehow. She definitely look like she ate a few lemons this morning and during my entire encounter there I felt bad for the staff that had that for an example. I know as an adult I'm not always the best role model but since this was my second time seeing this woman that had the same sour face I felt obligated to write an update. Hopefully that woman was just having a bad few days but when we are in leadership if that's what she is we have to do a better job of setting an example for others that are working for us.
Atmosphere: 2
Food: 5
Service: 3
Restaurantji Recommends
Dunkin wishes to silence conservative voices. ALL conservative voices. They wish for a totalitarian state which every voice is controlled by the government.
Atmosphere: 1
Food: 1
Service: 1
They always have a line but keep it moving quickly!
Atmosphere: 5
Food: 5
Service: 5
I always come to this Dunkin. I live here so it's the closest one. Normally everything is great. This morning I got so much attitude thrown at me I almost left my stuff and forgot about it. They misheard what kind of donut I wanted and you would've thought I was making them remake 3 drinks by the way they were so annoyed with me asking for the right donut. I probably will not be coming back here for a while.
Atmosphere: 1
Food: 3
Service: 1
Clean and best frozen coffee I have gotten in a while. Just a quick stop well worth the stop off the highway!
Atmosphere: 5
Food: 5
Service: 5
Very rude like made me feel like I don’t want to go there again
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