We stopped in for dinner around 5:30. It was not very busy and we were given a booth promptly in the bar area with our 3 young children. My husband has worked in the restaurant industry for several years in almost every role so he was slightly put off by the seating arrangement for a family but took it as a rookie mistake. Our youngest was visibly upset because she was tired and hungry after a long day of things happening outside of our control. My husband took her out of the restaurant for a few minutes to help her calm down; feeling bad that we were disrupting other customers in the section we were sitting in. After returning we ordered our meals and everyone waited patiently. The children’s meals came out within 15 minutes, delivered by the manager(which we did not know at the time). I noticed some of the silverware looked somewhat dirty but we had enough silverware that we didn’t need to request new ones. As a server walked by she stated the other kids meal should be on the way out but we let her know all the kids meals were delivered and we were awaiting our meals. A few minutes later a server came out and said our meals were almost ready, they were just waiting on the order of fries that accompanied the one meal. Almost 20 minutes later our food arrives and the only thing that is hot are the fries. My husband’s quesadillas were cold and my burger lukewarm. At that point the children have finished eating and we’re ready to go. I maybe got 4 bites of my food before they became inpatient and anxious to leave. My husband politely requested boxes and asked to speak with the manager. When the manager returned we realized that he was the server to deliver the kids meals. My husband explained to the manager our concerns in a calm and respectful manner (seating, timing of food etc.). The manager acknowledged that the hostess was new and the cook was his least experienced cook which all contributed to the issues we encountered. Having personal experience of such staffing, my husband said he understood and let it go. Before requesting the check my husband went to the bathroom. He overheard the manager and a server talking rudely about him/us in the kitchen; stating that we were being “ridiculous”. The conversation was loud enough for customers in the dining area to clearly hear. My husband requested the check from our server when he returned. She said the manager “took care of it.” which we had not requested nor expected as we had every intention of still paying for our meals. Despite having overheard their unprofessional conversation, my husband still left the server a quality tip and left without confrontation. Thank you for covering our check. However please be more conscious of what you say and where you say it. Take the time to relay the concerns to your staff so that they know how it impacted service and what they need to improve on. It’s okay to be frustrated with customers or staffing but it’s highly inappropriate to openly talk about customers within earshot of the dining room.
Atmosphere: 3
Food: 2
Service: 2
Mark Berton
Clean and well kept. A good representative of the Chili's chain.
Atmosphere: 4
Food: 4
Service: 5
Randy De Leon
This place seemed good to me, it should be noted that in the countryside of PA, it is difficult to find a variety of restaurants and this restaurant is a good option to find various varieties of food.
On my visit we ordered fried chicken and mixed grill, everything was really delicious, accompanied by blue moon beer (my favorite), natural juices and to close a seasonal dessert that was very delicious.
The waitress's attention was good, very fast and fluid, I didn't like the place that the locals who usually visit have a somewhat hostile look, apparently because I am Latin.
Kid-friendliness: They have chairs for children
Atmosphere: 4
Food: 4
Service: 4
Marea D
Food was disgusting and super greasy. Would not recommend the burgers save your money and go to a restaurant where the food is going to be worth your money
Atmosphere: 2
Food: 1
Service: 3
Recommended dishes: Burger, Mashed Potatoes
Kathy Galiano
It was ok but johnstown location is better
Atmosphere: 3
Food: 4
Service: 3
David Mastovich
Server acted like she was being held hostage. Food was meh, not bad but certainly not better than good.
Atmosphere: 3
Food: 3
Service: 1
Recommended dishes: Burger, Fries
Andy Amis
Silverware was dirty black hair in soup cup hamburger half raw manager didn't seem to care about complaints didn't even come address situation after asking for clean silverware after they kept bringing dirty till we ask for plastic spoons still no manager he just stood giving half-ass smile towards us
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Burger
Alyse Luther
Came Saturday night the food was amazing and our waitress but they seated us at a tiny table when my husband is clearly six feet tall and the booth under my butt wasn’t even secured down. A long haired gentleman working there accused a busser of taking money which was extremely rude and uncalled for. He treated him very awful I was quite flabbergasted to be honest. I’m not sure if I’ll be back I don’t like sitting where I feel like I’m in a sardine can and how that man acted was beyond horrible. He shouldn’t be talking to anyone like that especially in the dining room.
Atmosphere: 1
Food: 5
Service: 5
Ivy Dabest
Went here tonight with my family had 2 drinks and the waitress (Anna)said she wasn’t comfortable serving us anymore (and didn’t let us know why)I believe we were racially profiled at this location and will not be spending any money here again if you’re black or mixed they will treat you like your nothing they don’t even care if your spending money …..
Atmosphere: 1
Food: 3
Service: 1
Keith Osborne
Picked up order didn't have the right food in the bag. Didn't notice till I got home came back to get remake and they screwed that up
Empty Resturant, and we get cold fries twice after sending them back and stale tortillas has to ask for new ones. NO DISCOUNT FOR ANYTHING!!!!
Food: 1
Marc D
It's Chili's. Everyone know what to expect. Decent bar food and great place to drink and watch sports. Notably, service was horrible. Sat 10 minutes at bar and no one approached us but walked by us. Bartender finally showed up and was rude.
Atmosphere: 3
Food: 3
Service: 1
Laura Bergman
Music was a little too loud for me, but the food & service were very good
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Chips & Salsa, Burger, Fries
Matt Mcguire
Average commercial food joint
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Chicken Fajitas
Larry Davis
My girlfriend and I took my friend out to dinner for his birthday and we all ordered at the same time he got his food really quick and ours was taking forever finally our waitress said that there was no charge for anything a $60 bill erased that's service
We stopped in for dinner around 5:30. It was not very busy and we were given a booth promptly in the bar area with our 3 young children. My husband has worked in the restaurant industry for several years in almost every role so he was slightly put off by the seating arrangement for a family but took it as a rookie mistake. Our youngest was visibly upset because she was tired and hungry after a long day of things happening outside of our control. My husband took her out of the restaurant for a few minutes to help her calm down; feeling bad that we were disrupting other customers in the section we were sitting in. After returning we ordered our meals and everyone waited patiently. The children’s meals came out within 15 minutes, delivered by the manager(which we did not know at the time). I noticed some of the silverware looked somewhat dirty but we had enough silverware that we didn’t need to request new ones. As a server walked by she stated the other kids meal should be on the way out but we let her know all the kids meals were delivered and we were awaiting our meals. A few minutes later a server came out and said our meals were almost ready, they were just waiting on the order of fries that accompanied the one meal. Almost 20 minutes later our food arrives and the only thing that is hot are the fries. My husband’s quesadillas were cold and my burger lukewarm. At that point the children have finished eating and we’re ready to go. I maybe got 4 bites of my food before they became inpatient and anxious to leave. My husband politely requested boxes and asked to speak with the manager. When the manager returned we realized that he was the server to deliver the kids meals. My husband explained to the manager our concerns in a calm and respectful manner (seating, timing of food etc.). The manager acknowledged that the hostess was new and the cook was his least experienced cook which all contributed to the issues we encountered. Having personal experience of such staffing, my husband said he understood and let it go. Before requesting the check my husband went to the bathroom. He overheard the manager and a server talking rudely about him/us in the kitchen; stating that we were being “ridiculous”. The conversation was loud enough for customers in the dining area to clearly hear. My husband requested the check from our server when he returned. She said the manager “took care of it.” which we had not requested nor expected as we had every intention of still paying for our meals. Despite having overheard their unprofessional conversation, my husband still left the server a quality tip and left without confrontation. Thank you for covering our check. However please be more conscious of what you say and where you say it. Take the time to relay the concerns to your staff so that they know how it impacted service and what they need to improve on. It’s okay to be frustrated with customers or staffing but it’s highly inappropriate to openly talk about customers within earshot of the dining room.
Atmosphere: 3
Food: 2
Service: 2
Clean and well kept. A good representative of the Chili's chain.
Atmosphere: 4
Food: 4
Service: 5
This place seemed good to me, it should be noted that in the countryside of PA, it is difficult to find a variety of restaurants and this restaurant is a good option to find various varieties of food.
On my visit we ordered fried chicken and mixed grill, everything was really delicious, accompanied by blue moon beer (my favorite), natural juices and to close a seasonal dessert that was very delicious.
The waitress's attention was good, very fast and fluid, I didn't like the place that the locals who usually visit have a somewhat hostile look, apparently because I am Latin.
Kid-friendliness: They have chairs for children
Atmosphere: 4
Food: 4
Service: 4
Food was disgusting and super greasy. Would not recommend the burgers save your money and go to a restaurant where the food is going to be worth your money
Atmosphere: 2
Food: 1
Service: 3
Recommended dishes: Burger, Mashed Potatoes
It was ok but johnstown location is better
Atmosphere: 3
Food: 4
Service: 3
Server acted like she was being held hostage. Food was meh, not bad but certainly not better than good.
Atmosphere: 3
Food: 3
Service: 1
Recommended dishes: Burger, Fries
Silverware was dirty black hair in soup cup hamburger half raw manager didn't seem to care about complaints didn't even come address situation after asking for clean silverware after they kept bringing dirty till we ask for plastic spoons still no manager he just stood giving half-ass smile towards us
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Burger
Came Saturday night the food was amazing and our waitress but they seated us at a tiny table when my husband is clearly six feet tall and the booth under my butt wasn’t even secured down. A long haired gentleman working there accused a busser of taking money which was extremely rude and uncalled for. He treated him very awful I was quite flabbergasted to be honest. I’m not sure if I’ll be back I don’t like sitting where I feel like I’m in a sardine can and how that man acted was beyond horrible. He shouldn’t be talking to anyone like that especially in the dining room.
Atmosphere: 1
Food: 5
Service: 5
Went here tonight with my family had 2 drinks and the waitress (Anna)said she wasn’t comfortable serving us anymore (and didn’t let us know why)I believe we were racially profiled at this location and will not be spending any money here again if you’re black or mixed they will treat you like your nothing they don’t even care if your spending money …..
Atmosphere: 1
Food: 3
Service: 1
Picked up order didn't have the right food in the bag. Didn't notice till I got home came back to get remake and they screwed that up
Atmosphere: 3
Food: 3
Service: 1
Restaurantji Recommends
Empty Resturant, and we get cold fries twice after sending them back and stale tortillas has to ask for new ones. NO DISCOUNT FOR ANYTHING!!!!
Food: 1
It's Chili's. Everyone know what to expect. Decent bar food and great place to drink and watch sports. Notably, service was horrible. Sat 10 minutes at bar and no one approached us but walked by us. Bartender finally showed up and was rude.
Atmosphere: 3
Food: 3
Service: 1
Music was a little too loud for me, but the food & service were very good
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Chips & Salsa, Burger, Fries
Average commercial food joint
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Chicken Fajitas
My girlfriend and I took my friend out to dinner for his birthday and we all ordered at the same time he got his food really quick and ours was taking forever finally our waitress said that there was no charge for anything a $60 bill erased that's service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips & Salsa, Burger, Fries
Loading...