I have had Dairy Queen before and had a pretty good experience the other times I went, decent food and a decent price, can’t beat that. However, today was a little different.
The staff in there is polite and doing the best they can, they all seem to be young kids, maybe high school so I won’t put any blame on them as I remember what it was like working fast food as a teenager. My issue lies in the food. First of all, the bread was stale and definitely old. But more importantly, I found both a hair and a tick on my burger… definitely grossed me the hell out and I threw away practically the whole thing, as well as the fries and the drink because after that experience I don’t think my stomach could handle any more of what I had been given.
An unfortunate experience to say the absolute least, I didn’t go in and make a big deal of it because to be completely honest, I don’t have the energy for it. I figured instead of causing a big ruckus maybe writing a review that hopefully management will see would be a little better. Circling back to a point I made earlier, the staff are all kids, while I understand it’s easier to find staff who are underage for fast food establishments, there NEEDS to be at least one adult on shift at all times. Kids can only do so much, and should be supervised to ensure that all sanitary aspects are living up to expectations.
Food: 1
Tracy W.
Got 4 ice cream cake cups for $13.99. First they are significantly smaller than they used to be. Second the crunchy chocolate layer in the middle, you know the best part! Nonexistent there were 2 dots of it on each side and all ice cream throughout the middle where the crunchy chocolate part is to be. Do better DQ Westmont. Stop being cheap and or lazy! And 25.99 is ridiculous for an 8 inch ice cream cake!
Atmosphere: 4
Food: 1
Service: 5
Patrick R
I had a Choco brownie blizzard, with pecans. Wow, it was really delicious.
Atmosphere: 4
Food: 5
Service: 5
Jacob Manning
This Dairy Queen is hit and miss. Sometimes is great other times not so much, service is hit or miss, just depends on who’s working and what kind of day they are having.
Atmosphere: 2
Food: 4
Service: 2
Justice
Mostly fine. But one thick tender was pink in the inside....🤮
Lynn Brant
The answer you as the owner sent me appears to be the same answer you send to all customers that don't leave a 5 star review. Any additional info? Nope. I figure repeating myself will make zero difference. A reply that's not taylored to the problem is useless.
A few weeks ago, my husband brought home a box of ice cream sandwiches...a rare treat. They were great. Fresh crunchy cookie and nicely filled. This week we went back for two boxes, and dropped one at our neighbors, but what a disappointment. The ice cream was no thicker than a half inch and honestly for the price, I should have made the trip to the grocery store. Either the first box was a fluke or the next two were. I know it's a small thing, but quality control allows consumers to know what to expect. Maybe I just lucked out the first time.
Food: 2
Service: 5
Carol M.
Love the vanilla shakes
Atmosphere: 5
Food: 5
Service: 5
Don Falcone
Awesome Blizzards
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 8 Blizzard Cake
Anna
Chocolate brownie extreme cake is so addictive yummy but little pricey.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 8 Blizzard Cake
Lindsey Daniels
Was here lastnight found an ACRYLIC NAIL in my blizzard 🤢 this is the most disgusting food experience I’ve ever had. If you’re missing a valentine nail I found part of it in my food
The girl making the blizzards for me was so nice and friendly and fast.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: 8 Blizzard Cake
Slodolinski_T-T
I am sick of them always getting my order wrong! Today I ordered two burgers with cheese and they gave me no cheese and my lemonade was extremely sour. This happens I often!!
Atmosphere: 4
Food: 2
Service: 4
Recommended dishes: Cheeseburger
Jeff Stoyer
Loved the food got ice cream love how convenient it is when stress comes it’s a relaxing place to be
I have had Dairy Queen before and had a pretty good experience the other times I went, decent food and a decent price, can’t beat that. However, today was a little different.
The staff in there is polite and doing the best they can, they all seem to be young kids, maybe high school so I won’t put any blame on them as I remember what it was like working fast food as a teenager. My issue lies in the food. First of all, the bread was stale and definitely old. But more importantly, I found both a hair and a tick on my burger… definitely grossed me the hell out and I threw away practically the whole thing, as well as the fries and the drink because after that experience I don’t think my stomach could handle any more of what I had been given.
An unfortunate experience to say the absolute least, I didn’t go in and make a big deal of it because to be completely honest, I don’t have the energy for it. I figured instead of causing a big ruckus maybe writing a review that hopefully management will see would be a little better. Circling back to a point I made earlier, the staff are all kids, while I understand it’s easier to find staff who are underage for fast food establishments, there NEEDS to be at least one adult on shift at all times. Kids can only do so much, and should be supervised to ensure that all sanitary aspects are living up to expectations.
Food: 1
Got 4 ice cream cake cups for $13.99. First they are significantly smaller than they used to be. Second the crunchy chocolate layer in the middle, you know the best part! Nonexistent there were 2 dots of it on each side and all ice cream throughout the middle where the crunchy chocolate part is to be. Do better DQ Westmont. Stop being cheap and or lazy! And 25.99 is ridiculous for an 8 inch ice cream cake!
Atmosphere: 4
Food: 1
Service: 5
I had a Choco brownie blizzard, with pecans. Wow, it was really delicious.
Atmosphere: 4
Food: 5
Service: 5
This Dairy Queen is hit and miss. Sometimes is great other times not so much, service is hit or miss, just depends on who’s working and what kind of day they are having.
Atmosphere: 2
Food: 4
Service: 2
Mostly fine. But one thick tender was pink in the inside....🤮
The answer you as the owner sent me appears to be the same answer you send to all customers that don't leave a 5 star review. Any additional info? Nope. I figure repeating myself will make zero difference. A reply that's not taylored to the problem is useless.
A few weeks ago, my husband brought home a box of ice cream sandwiches...a rare treat. They were great. Fresh crunchy cookie and nicely filled. This week we went back for two boxes, and dropped one at our neighbors, but what a disappointment. The ice cream was no thicker than a half inch and honestly for the price, I should have made the trip to the grocery store. Either the first box was a fluke or the next two were. I know it's a small thing, but quality control allows consumers to know what to expect. Maybe I just lucked out the first time.
Food: 2
Service: 5
Love the vanilla shakes
Atmosphere: 5
Food: 5
Service: 5
Awesome Blizzards
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 8 Blizzard Cake
Chocolate brownie extreme cake is so addictive yummy but little pricey.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 8 Blizzard Cake
Was here lastnight found an ACRYLIC NAIL in my blizzard 🤢 this is the most disgusting food experience I’ve ever had. If you’re missing a valentine nail I found part of it in my food
Restaurantji Recommends
The girl making the blizzards for me was so nice and friendly and fast.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: 8 Blizzard Cake
I am sick of them always getting my order wrong! Today I ordered two burgers with cheese and they gave me no cheese and my lemonade was extremely sour. This happens I often!!
Atmosphere: 4
Food: 2
Service: 4
Recommended dishes: Cheeseburger
Loved the food got ice cream love how convenient it is when stress comes it’s a relaxing place to be
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Fries, Misty Freeze, Ice Cream Cone, French Fries, Blizzard Cake
A great DQ for a quick pit stop to feed a grandson
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Misty Freeze
A bit of a wait and the ice cream is great but they mixed up the orders
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Fries, Cheeseburger
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