Food was good and served hot but the service was extremely slow, especially for an over the counter service. I waited 20 minutes for chicken fingers and fries. There was only a few orders ahead of me. One of which waited half an hour for a cheese steak and fries.
Not worth the wait when I saw the other over the counter restaurants serving efficiently and fast while I waited.
Sarah Hayashi
Extremely rude staff! All signage in the hotel says they’re open until 10pm on Sundays. I went to place an order at 9:45, and the woman working snapped “we’re closed! We close at 10!” at me and the man in line in front of me, but then she served him. Once he paid, she again yelled “we’re closed, we close at 10” at me. I pointed out that it wasn’t 10 yet. She said they stop taking orders early. This is a counter service restaurant in a food court! I understand sir-down restaurants closing their kitchens early, but this is a little much. I ended up getting some pretty yummy pizza right next door from the very friendly Italian Market. While waiting for my pizza, I got to watch several other customers get rudely shooed away from the American Grill (all before 10pm, as several of them noted), so at least is wasn’t just me?
Food was good and served hot but the service was extremely slow, especially for an over the counter service. I waited 20 minutes for chicken fingers and fries. There was only a few orders ahead of me. One of which waited half an hour for a cheese steak and fries.
Not worth the wait when I saw the other over the counter restaurants serving efficiently and fast while I waited.
Extremely rude staff! All signage in the hotel says they’re open until 10pm on Sundays. I went to place an order at 9:45, and the woman working snapped “we’re closed! We close at 10!” at me and the man in line in front of me, but then she served him. Once he paid, she again yelled “we’re closed, we close at 10” at me. I pointed out that it wasn’t 10 yet. She said they stop taking orders early. This is a counter service restaurant in a food court! I understand sir-down restaurants closing their kitchens early, but this is a little much. I ended up getting some pretty yummy pizza right next door from the very friendly Italian Market. While waiting for my pizza, I got to watch several other customers get rudely shooed away from the American Grill (all before 10pm, as several of them noted), so at least is wasn’t just me?
Good food ..clean spot
Restaurantji Recommends
Loading...