I visited this Hammer & Fire for breakfast with family. I had prepaid for the breakfast package as part of my stay at the Alloy DoubleTree. I am a disabled veteran with two trained service animals who are clearly marked and included in my hotel reservation. They assist with psychological disabilities, including hypervigilance and intervention support.
From the moment we arrived, I was made to feel out of place.
We were offered outdoor seating—despite the restaurant being nearly empty—presumably because of my service animals. I declined and asked to sit inside with other guests. We were seated, but no one came to our table for over 10 minutes. No one greeted us, offered water, or even acknowledged we were there. I received noticeable stares from the staff, including the host and servers.
When the restaurant manager finally came over, she said pets weren’t allowed. I clarified that my dogs are service animals, trained and legally protected. She asked what they were trained to do, and I explained their functions related to psychological regulation and self-harm prevention. She then told me I couldn’t have “emotional support animals,” and I had to clarify again: they are service animals. She said she would escalate it to another manager.
No one had taken our drink or food order.
I called the front desk from the table to report what was happening. The front desk supervisor walked over immediately, was kind and empathetic, and made sure we were taken care of. Thanks to her, we were finally served the meal we had already paid for, and she even made accommodations to our bill. Her compassion was the only part of this experience that felt respectful.
Unfortunately, the emotional damage had already been done.
My oldest sister was deeply affected by watching the situation unfold. I asked her not to intervene, because I was trying to manage my own stress levels and she was ready to start a revolution (rightly so). She chose not to eat at the restaurant at all, and when she tried to wait at the nearby bar—which was clearly closed—the same restaurant manager crossed the lobby to ask her to leave that space as well. No one else was being asked to move. It felt targeted and inappropriate.
In the end, I stayed along with my other sister, and we did eat. The food was fine. The server who finally came over was courteous. But the lasting impact of being treated like I didn’t belong, of having my rights challenged again, and of watching how it affected the people who care for me—it’s exhausting.
Disabled guests deserve to be treated with dignity without needing to defend their service animals or explain their trauma in public.
You can’t undo the emotional toll with comped food or points.
Hammer & Fire: do better.
John Autry
Never got served.
Olha B
I only stopped by for drinks, but the experience at Hammer and Fire was great. The atmosphere is warm and inviting, making it a great spot to relax. The bartender was friendly and attentive, adding to the overall positive vibe. They also have nice sitting areas, which make it a comfortable place to hang out. Looking forward to coming back to try the food!
Paul T
Sharon, 1/21, was our bartender and she was wonderful.
Shawn Crockem
This was our 1st time eating here and food and service was amazing.. We will be back!!
Atmosphere: 5
Food: 5
Service: 5
Lakia S
Hammer & Fire is the hotel bar/restuarant in the lobby area of the Alloy hotel. Beautifully decorated, it has a grown and sexy vibe. It appears a reservation is not required because there isn't a direct line to make one, thankfully there was plenty of seating when we (party of 2) arrived on a Friday night. The food was really good. I will definitely go back, I see it as a really nice spot to have a chill night with a bite to eat/drink after shopping in the nearby KOP mall.
Wheelchair accessibility: Yes
Atmosphere: 5
Food: 4
Service: 4
Sonia NC
The server Joe was an absolute joy. He was professional, friendly, & empathetic. We ordered the hummus plate and it was delicious. We moved on to entrées & the penne with vodka sauce was so overcooked & the sauce was bitter. The server asked to have the chef remake it & I just couldn't put myself to chance it again. The braised short rib, mash, & asparagus was great but I definitely wouldn't visit a 2nd time.
Waitress was extremely rude during breakfast, cleaned up well before closing, and made all of the guests feel uncomfortable and rushed for being there.
HJ. C.
Bartenders on 12/15 were PHENOMENAL! The crowed from whatever party was at the bar and being rowdy, belligerent and awful, but the two bartenders were just the best. Quality.
Sorry, I was hungry and ate my wings before taking a picture. They were good thoughAlso, these bartenders are amazing. I'll be sure to come back often just for them
Atmosphere: 4
Food: 5
Service: 5
Melissa Hastings
I love this place. Tracey was the best service ever! We will be back for sure!!!
Atmosphere: 5
Food: 5
Service: 5
L D Butler
Quality Customer
Atmosphere: 5
Food: 5
Service: 5
Emmanuella Tchakmakjian
Tracey is the best ever u all need
Atmosphere: 5
Food: 5
Service: 5
Naisha Keenan
Chef’s amazing!! Staff is great, but Tracey makes the best drinks☺️
I visited this Hammer & Fire for breakfast with family. I had prepaid for the breakfast package as part of my stay at the Alloy DoubleTree. I am a disabled veteran with two trained service animals who are clearly marked and included in my hotel reservation. They assist with psychological disabilities, including hypervigilance and intervention support.
From the moment we arrived, I was made to feel out of place.
We were offered outdoor seating—despite the restaurant being nearly empty—presumably because of my service animals. I declined and asked to sit inside with other guests. We were seated, but no one came to our table for over 10 minutes. No one greeted us, offered water, or even acknowledged we were there. I received noticeable stares from the staff, including the host and servers.
When the restaurant manager finally came over, she said pets weren’t allowed. I clarified that my dogs are service animals, trained and legally protected. She asked what they were trained to do, and I explained their functions related to psychological regulation and self-harm prevention. She then told me I couldn’t have “emotional support animals,” and I had to clarify again: they are service animals. She said she would escalate it to another manager.
No one had taken our drink or food order.
I called the front desk from the table to report what was happening. The front desk supervisor walked over immediately, was kind and empathetic, and made sure we were taken care of. Thanks to her, we were finally served the meal we had already paid for, and she even made accommodations to our bill. Her compassion was the only part of this experience that felt respectful.
Unfortunately, the emotional damage had already been done.
My oldest sister was deeply affected by watching the situation unfold. I asked her not to intervene, because I was trying to manage my own stress levels and she was ready to start a revolution (rightly so). She chose not to eat at the restaurant at all, and when she tried to wait at the nearby bar—which was clearly closed—the same restaurant manager crossed the lobby to ask her to leave that space as well. No one else was being asked to move. It felt targeted and inappropriate.
In the end, I stayed along with my other sister, and we did eat. The food was fine. The server who finally came over was courteous. But the lasting impact of being treated like I didn’t belong, of having my rights challenged again, and of watching how it affected the people who care for me—it’s exhausting.
Disabled guests deserve to be treated with dignity without needing to defend their service animals or explain their trauma in public.
You can’t undo the emotional toll with comped food or points.
Hammer & Fire: do better.
Never got served.
I only stopped by for drinks, but the experience at Hammer and Fire was great. The atmosphere is warm and inviting, making it a great spot to relax. The bartender was friendly and attentive, adding to the overall positive vibe. They also have nice sitting areas, which make it a comfortable place to hang out. Looking forward to coming back to try the food!
Sharon, 1/21, was our bartender and she was wonderful.
This was our 1st time eating here and food and service was amazing.. We will be back!!
Atmosphere: 5
Food: 5
Service: 5
Hammer & Fire is the hotel bar/restuarant in the lobby area of the Alloy hotel. Beautifully decorated, it has a grown and sexy vibe. It appears a reservation is not required because there isn't a direct line to make one, thankfully there was plenty of seating when we (party of 2) arrived on a Friday night. The food was really good. I will definitely go back, I see it as a really nice spot to have a chill night with a bite to eat/drink after shopping in the nearby KOP mall.
Wheelchair accessibility: Yes
Atmosphere: 5
Food: 4
Service: 4
The server Joe was an absolute joy. He was professional, friendly, & empathetic. We ordered the hummus plate and it was delicious. We moved on to entrées & the penne with vodka sauce was so overcooked & the sauce was bitter. The server asked to have the chef remake it & I just couldn't put myself to chance it again. The braised short rib, mash, & asparagus was great but I definitely wouldn't visit a 2nd time.
Atmosphere: 3
Food: 1
Service: 5
Excellent food with a great atmosphere!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Charcuterie Board, Buffalo Chicken Flatbread
Waitress was extremely rude during breakfast, cleaned up well before closing, and made all of the guests feel uncomfortable and rushed for being there.
Bartenders on 12/15 were PHENOMENAL! The crowed from whatever party was at the bar and being rowdy, belligerent and awful, but the two bartenders were just the best. Quality.
Atmosphere: 5
Food: 3
Service: 5
Restaurantji Recommends
Sorry, I was hungry and ate my wings before taking a picture. They were good thoughAlso, these bartenders are amazing. I'll be sure to come back often just for them
Atmosphere: 4
Food: 5
Service: 5
I love this place. Tracey was the best service ever! We will be back for sure!!!
Atmosphere: 5
Food: 5
Service: 5
Quality Customer
Atmosphere: 5
Food: 5
Service: 5
Tracey is the best ever u all need
Atmosphere: 5
Food: 5
Service: 5
Chef’s amazing!! Staff is great, but Tracey makes the best drinks☺️
Atmosphere: 5
Food: 5
Service: 5
Loading...