Morton's The Steakhouse

Service was great, although the meal took 2 hours, but the food was just meh and definitely didn't equate to a $300 bill for 2 people. The challenges we ran into were burnt toast in our French onion soup and a well under cooked steak. With so many options, I'll be looking elsewhere for my next steak meal.

Atmosphere: 3

Food: 2

Service: 5

Recommended dishes: Prime Cajun Ribeye Steak

Love this place. The atmosphere and ambiance is great. You can actually hear the person next to you when talking, and the lights aren't blaring in your eyes. Our server Joe was excellent, he made great recommendations and took care of us. I appreciated the personable experience he made sure we got, and that's why I always come back to mortons.

Atmosphere: 5

Food: 5

Service: 5

Have eaten recently at AC location. We had Sat night 745 pm birthday reservations. Arrived on time. Numerous people checking in. Neither hostess nor manager in suit appeared organized. No eye contact. Manager seemed over his head and unsure. We went to bar to wait. 5 minutes seated. Time Delay to get menus or waiter introduction. We were in a separated room with 1 other couple and 5 total tables. All black walls and ceiling. Yes, you realized you were eating in a corner of a shopping mall.
Pros
Scallop bacon app great. Shrimp cocktail app great. Wedge, great.
Cons
Mike waiter a little inattentive.
Bread came after apps cleared at mealtime.
$85 surf and turf.
Both lobster tails and steaks all undercooked badly. Ordered medium most arrived rare. Deserts great. Drinks great. AC blows this franchise away. 2nd tier experience. With competition of Eddy Vs and Sullivan's and Capitol Grille I would have tought much better. I absolutely regret out decision for a $400+ dining experience. Live and learn.
EDIT, their AI Bot response to this review tells me all i need to know. They suck as a franchise clearly. They'll be part of the food court as a Popeyes in 2 years.

Atmosphere: 3

Food: 3

Service: 3

Great staff. It's always an amazing time. Expect to wear professional attire.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Morton's Legendary Hot Chocolate Cake, Lobster Bisque, Prime Cajun Ribeye Steak

Had a great experience at
Morton’s! The manhattan is amazing

Atmosphere: 4

Food: 5

Service: 5

food was incredible, service was a bit flat. oysters were 5/5, scallops were a bit overcooked, my dry aged rib eye was perfectly cooked and perfectly seasoned. we had sour cream mashed potatoes and the szechuan green beans as our sides, both were so good.

Atmosphere: 5

Food: 5

Service: 3

My husband and I came here for restaurant week. We were so excited as this is his favorite restaurant. When we got there, things seemed to be going smoothly but continued to escalate throughout the time. Our server was nice throughout the entire time but he didn’t give us even good service. Our bread and beverages took over 30 minutes to come out to us. Our meal took another 30 minutes to come out and when we received the meal, we didn’t receive both sides. We were told our last side would come out shortly and waited about 15 minutes while our steak and spinach got cold. I finally asked the waiter where our fries were and he said “I apologize. They were supposed to come out,” and brought them over.

He then came over to apologize and said how there were many “road blocks” that shouldn’t have been and he offered us a free dessert for the inconvenience. A manager didn’t even come over to apologize for the wait or ask how our meal was.

When we got home, the cheesecake was covered with walnuts, which my husband is allergic to so we cannot even eat. This was an experience that I did not expect to have at Morton’s and I am extremely disappointed. I would not recommend this restaurant to anyone at this time.

Atmosphere: 5

Food: 4

Service: 2

Food overall was good, but we did not receive all the food we ordered when it came out. we asked the server if our dessert came with ice cream, she said yes, but it did not come with ice cream when we received it. Then when we went to pay, we gave them our credit card, and then they came back and told us multiple times we did not give them a card, only to find out they put the card in somebody else’s receipt. Thankfully another table came forward with it or we would have had to say we lost our credit card. They did not even give us an apology or anything for accusing us of lying to them.

Caitlin was amazing!

Atmosphere: 5

Food: 4

Service: 5

Recommended dishes: Lobster Bisque

We had a lovely evening, and delicious dinner. We chose the restaurant week menu and a few of your delicious cocktails. Our waitress Catherine was delightful. Very helpful with dining questions!!

Atmosphere: 4

Food: 5

Service: 5

Waited 15 minutes after being seated at our table before our waiter greeted us. Took our drink order. Another 30 minutes to take our food order.waited another 30 minutes for our soup to arrive. My soup was cold and my wife’s onion soup top was burnt! Waited another 45 minutes until the main courses arrived. Corn casserole was cold and my wife’s steak was not cooked as requested. Brought the wrong topping for my steak. It was our 41st anniversary dinner and I expected a much better experience. My wife was visibly upset and disappointed. Thanks for the very mediocre experience.

Atmosphere: 2

Food: 1

Service: 1

I had a 7:30 reservation a got seated at 8:00, once seated no one noticed me until 8:15. My food was tasteless everything needed salt and pepper.

Atmosphere: 4

Food: 2

Service: 1

Everything was excellent, the service was above and beyond, the food was good, the steak and salmon thumbs up, than the corn and spinach perfection! The margaritas were so good and the desert with 🤤🤤 honestly hands down this is one of the best kept secrets steakhouses and the prices are reasonable!!!! They treated us like royalty. Royalty!!!!!

Atmosphere: 5

Food: 5

Service: 5

Catherine was absolutely phenomenal, very informative, very attentive and made us feel very welcomed at our first visit to Morton’s!

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Lobster Mac and Cheese

First off, our server and the hostesses were great. Problem was the food. We ordered ny strip medium, it came out raw basically. We didn't complain but the other problem was that it was tough and small for the price. There was a lot of fat and grissel. I have had better steaks at Outback. Like a lot better. We did have to send back one of the lobster tales as it had the consistency of mashed potatoes. For the price point and name, I had higher expectations. The spinach and potato were ok..The drinks were good. We were 300 bucks all in with tip. Not worth it. Not even close. Save your self a trip and a chunk of money and try somewhere else.

Atmosphere: 3

Food: 2

Service: 4