This location is not what it used to be. Ever since they changed ownership in 2022 the quality has severely gone downhill. Their decorating skills are mid and the cookies are hard. The prices continue to increase and are outrageous.
Atmosphere: 4
Food: 2
Service: 3
Recommended dishes: Mini Cookie Sandwich, Double Fudge Brownie
Sophia
We picked up a cookie cake yesterday. We have been customers of Mrs. Fields for 10+ years and have never been disappointed until this cookie. We asked for the cake to say "herzlichen Gluckwunsch" (a ü for the German word was not available). The decorator did not plan enough space for the second word, and improvised by writing onto the border of the cookie. For the price of these cookies, I think it's fair for customers to expect a more aesthetically pleasing design. It ended up looking sloppy. Additionally, the cookie was thinner than we are accustomed to and thus slightly over-baked around the edges. This is not the quality we have come to love from Mrs. Fields.
Food: 3
Service: 2
Recommended dishes: Cookie Cake
Taylor
I ordered one mini cookie sandwich, tapped my card to pay and the worker quickly tapped the tip prompt for himself without letting me see. I was not given a receipt. My total was $3.17. If the employees feel the need to tip themselves without consent, they need to be paid more and tipping needs to be taken away as an option. This is unacceptable.
Baby Girl
Very nyc and helpful staff❤️
Subway 24378
Great jobCookie cake was awesome.?
Aaravtheweeb
Best cookie store.
Brian Wynm
Service staff was extremely polite. Food all appeared to be delicious and I was not disappointed with the egg and cheese panini I ordered.
Elise Kaplan
bought 2 boxes of cookies through a Mrs FIelds fundraiser for my niece. Paid $10 for shipping frozen. The cookies arrived late, are stale and taste like chemicals. I assumed if I was shipping it frozen it was cookie dough but it wasn't . It was individually wrapped stale, awful tasting cookies. My sister also bought cookies and didn't pay extra to have her shipped frozen and said hers were inedible as well. I have contacted their customer service for a replacement of an edible product or a refund, too soon to know if they will respond. Note - this was not bought from the KoP store but this is the only place I can find to post a review.
BB Lynn
Very nice and helpful staff. Cookie cake with cute hand made design ready in exactly an hour. Was told an hour at purchase and it was ready in just that. Very nice attention to detail by the bake-tress. I was worried that I was going to get something ugly and sloppy but instead I got something cute and delicious. Pictured is our Halloween spider peanut butter cookie cake. Mrs. Fields peanut butter cookies are perfect too. Just the right amount of PB and it wasn’t overwhelming.
So Jersey
Employee not wearing mask and fly in the cookie case.
Ordered a cookie cake for our son's birthday. Picked a specific time for it to be delivered through Door Dash. It came as promised, at the promised time. The cookie was delicious, decorated as shown on the website and was very cute! Well worth the price. We are not "icing" people in our house, but each of us raved about the icing they used. Not too sweet, very tasty. Would highly recommend.
Chaz Clark
The staff is always amazing! I really like that one girl Emma, she's super helpful everytime I'm there.
This location is not what it used to be. Ever since they changed ownership in 2022 the quality has severely gone downhill. Their decorating skills are mid and the cookies are hard. The prices continue to increase and are outrageous.
Atmosphere: 4
Food: 2
Service: 3
Recommended dishes: Mini Cookie Sandwich, Double Fudge Brownie
We picked up a cookie cake yesterday. We have been customers of Mrs. Fields for 10+ years and have never been disappointed until this cookie. We asked for the cake to say "herzlichen Gluckwunsch" (a ü for the German word was not available). The decorator did not plan enough space for the second word, and improvised by writing onto the border of the cookie. For the price of these cookies, I think it's fair for customers to expect a more aesthetically pleasing design. It ended up looking sloppy. Additionally, the cookie was thinner than we are accustomed to and thus slightly over-baked around the edges. This is not the quality we have come to love from Mrs. Fields.
Food: 3
Service: 2
Recommended dishes: Cookie Cake
I ordered one mini cookie sandwich, tapped my card to pay and the worker quickly tapped the tip prompt for himself without letting me see. I was not given a receipt. My total was $3.17. If the employees feel the need to tip themselves without consent, they need to be paid more and tipping needs to be taken away as an option. This is unacceptable.
Very nyc and helpful staff❤️
Great jobCookie cake was awesome.?
Best cookie store.
Service staff was extremely polite. Food all appeared to be delicious and I was not disappointed with the egg and cheese panini I ordered.
bought 2 boxes of cookies through a Mrs FIelds fundraiser for my niece. Paid $10 for shipping frozen. The cookies arrived late, are stale and taste like chemicals. I assumed if I was shipping it frozen it was cookie dough but it wasn't . It was individually wrapped stale, awful tasting cookies. My sister also bought cookies and didn't pay extra to have her shipped frozen and said hers were inedible as well. I have contacted their customer service for a replacement of an edible product or a refund, too soon to know if they will respond. Note - this was not bought from the KoP store but this is the only place I can find to post a review.
Very nice and helpful staff. Cookie cake with cute hand made design ready in exactly an hour. Was told an hour at purchase and it was ready in just that. Very nice attention to detail by the bake-tress. I was worried that I was going to get something ugly and sloppy but instead I got something cute and delicious. Pictured is our Halloween spider peanut butter cookie cake. Mrs. Fields peanut butter cookies are perfect too. Just the right amount of PB and it wasn’t overwhelming.
Employee not wearing mask and fly in the cookie case.
Restaurantji Recommends
Definitely worth the 2 HR ride!
Ordered a cookie cake for our son's birthday. Picked a specific time for it to be delivered through Door Dash. It came as promised, at the promised time. The cookie was delicious, decorated as shown on the website and was very cute! Well worth the price. We are not "icing" people in our house, but each of us raved about the icing they used. Not too sweet, very tasty. Would highly recommend.
The staff is always amazing! I really like that one girl Emma, she's super helpful everytime I'm there.
cookies cookies cookies
Expensive
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