The staff are under trained and disgusting. One Indian gentleman is on his phone in his ear, not listening to me as I’m asking him not to put too much chipotle sauce, mayonnaise, and mustard on, to which, he didn’t listen. Then with his gloves still on touches the POS point of sale system And checks me out and in the same gloves goes on to touching the next sandwich in line without changing them. Do you know how disgusting that is? To take cash and other things from customers and then go on to touch a sandwich someone is going to eat? Furthermore, the first employee doesn’t know the difference between a wrap – which is a tortilla – and a flatbread. We asked for a wrap, and told us that the flatbread is the wrap. Additionally, the vegetables looked freezer burned, and my children said the employee that didn’t change his gloves was also touching his ear and belly. Owner please review the footage of what’s going on in your restaurant by your workers. 1star is deserved.
Atmosphere: 1
Food: 1
Service: 1
Ruffy Andrés
Better attention new staff better quality in everything
Atmosphere: 5
Food: 5
Service: 5
A. Srinivasan (Finn)
Guy at the counter refused to provide TAP WATER! Terrible service. Food overpriced. Inconsiderate staff. Don't go here!
Atmosphere: 1
Food: 3
Service: 1
Recap Green Trading
Rude woman. She should not be allowed to work anywhere. Unbelievable rude and high attitude with zero manners. Will never go there.
Update after reading owners response - I feel sorry for the owner. Go ahead and put the camera feed. Clearly you are not running this business happily. You did not do a favor by giving sandwich for 6.99 , it’s a subway promotion. It would be nice if you Close this store and do a favor for yourself, to the rude lady and to the customers.
Atmosphere: 1
Food: 1
Service: 1
Karishma Pawar
Visited this Subway outlet at KOP mall recently and left highly disappointed. The staff seemed uninterested and barely acknowledged customers, as if they are doing a favor to me. Forget about service, the sandwich I ordered didn't taste fresh, and within an hour after eating it, I experienced a noticeable throat itch which lasted for 2 days straight, this made me concerned about the food's quality and safety. Horrible experience. Cleanliness, customer service basics required for any food industry, and food quality all need serious improvement. Would not recommend this outlet based on my visit.
Tanmay Bhoir
DO NOT GO TO THIS LOCATION.
I’ve tried this outlet multiple times and am always disappointed. Stale veggies and meat, stale bread, unhygienic location. Despite its convenience in the mall food court, the experience never seems to improve.
But I made a mistake to give it another try and placed an order at 8:00 PM from the Subway outlet inside the mall, but the app didn’t show if the location was accepting orders, and when we arrived, it was already closed. Normally, the app shows a notification if the any location isn’t taking orders, but not with this location. There was no option to cancel or refund the order in the app, so I went back the next day to resolve the issue. The staff seemed uninterested in helping or even answering my question. They kept staring at me and my friend the whole time while we were having our food.
Atmosphere: 1
Food: 1
Service: 1
Alex Johns
I dont know if the workers were high or just not bright, but this is the worst experience I ever had at a subway.
Atmosphere: 1
Food: 3
Service: 1
Bret Mullinix
About 90% of food was too old to still be serving. You could barely tell it was tuna. I had to find a cheese that didn't look bad, some of the cheese that should have been white was changing to orange, the only vegetable I chose was lettuce because it looked ok, tomatoes were mushed together, and jalapenos were dried out of the liquid. This is probably why I was the only one there. I don't think I've seen such a bad subway. The two guys serving woud talk to each other before talking to me and didn't seem to care about anything. Paid 16 dollars for a steak n cheese where I hope I don't get sick. I even gave the guys 2 dollars tip, even after the guy serving me gave me 2 of my 4 dollars back and held it until I said keep it.
multifandom mochi
terrible in all ways.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Salad
Bobby Yadav
It was super delicious! Mine was a takeout order so I was pretty happy with the quick service.”
Staff wouldn’t honor their mess up, tried to charge me twice without a refund, then on top of it when a sandwich was incorrectly made decided to get hostile in not giving a refund or a type of compensation for the matter. Will NEVER do business with subway again.
Atmosphere: 1
Food: 1
Service: 1
Joe Timmer
Stale bread , sandwich maker was asked multiple times to add more ingredients and I’m not being greedy but when I ask for a veggie delight with a base of spinach and my man puts like 5-6 little pieces of spinach on that’s unacceptable, didn’t even attempt to spread the toppings out… look I’m sure making sandwiches isn’t a gratifying job but if you don’t like it then don’t do it. ownership you need to manage your business better. You failed today but I’ll try again one day. Do yourself a favor and got to the subway in Walmart trooper and see how that guy makes a sandwich and has fresh ingredients. Take notes and replicate. You’re welcome for helping you fix your business… no charge
The staff are under trained and disgusting. One Indian gentleman is on his phone in his ear, not listening to me as I’m asking him not to put too much chipotle sauce, mayonnaise, and mustard on, to which, he didn’t listen. Then with his gloves still on touches the POS point of sale system And checks me out and in the same gloves goes on to touching the next sandwich in line without changing them. Do you know how disgusting that is? To take cash and other things from customers and then go on to touch a sandwich someone is going to eat? Furthermore, the first employee doesn’t know the difference between a wrap – which is a tortilla – and a flatbread. We asked for a wrap, and told us that the flatbread is the wrap. Additionally, the vegetables looked freezer burned, and my children said the employee that didn’t change his gloves was also touching his ear and belly. Owner please review the footage of what’s going on in your restaurant by your workers. 1star is deserved.
Atmosphere: 1
Food: 1
Service: 1
Better attention new staff better quality in everything
Atmosphere: 5
Food: 5
Service: 5
Guy at the counter refused to provide TAP WATER! Terrible service. Food overpriced. Inconsiderate staff. Don't go here!
Atmosphere: 1
Food: 3
Service: 1
Rude woman. She should not be allowed to work anywhere. Unbelievable rude and high attitude with zero manners. Will never go there.
Update after reading owners response - I feel sorry for the owner. Go ahead and put the camera feed. Clearly you are not running this business happily. You did not do a favor by giving sandwich for 6.99 , it’s a subway promotion. It would be nice if you Close this store and do a favor for yourself, to the rude lady and to the customers.
Atmosphere: 1
Food: 1
Service: 1
Visited this Subway outlet at KOP mall recently and left highly disappointed.
The staff seemed uninterested and barely acknowledged customers, as if they are doing a favor to me.
Forget about service, the sandwich I ordered didn't taste fresh, and within an hour after eating it, I experienced a noticeable throat itch which lasted for 2 days straight, this made me concerned about the food's quality and safety. Horrible experience.
Cleanliness, customer service basics required for any food industry, and food quality all need serious improvement. Would not recommend this outlet based on my visit.
DO NOT GO TO THIS LOCATION.
I’ve tried this outlet multiple times and am always disappointed. Stale veggies and meat, stale bread, unhygienic location. Despite its convenience in the mall food court, the experience never seems to improve.
But I made a mistake to give it another try and placed an order at 8:00 PM from the Subway outlet inside the mall, but the app didn’t show if the location was accepting orders, and when we arrived, it was already closed. Normally, the app shows a notification if the any location isn’t taking orders, but not with this location. There was no option to cancel or refund the order in the app, so I went back the next day to resolve the issue. The staff seemed uninterested in helping or even answering my question. They kept staring at me and my friend the whole time while we were having our food.
Atmosphere: 1
Food: 1
Service: 1
I dont know if the workers were high or just not bright, but this is the worst experience I ever had at a subway.
Atmosphere: 1
Food: 3
Service: 1
About 90% of food was too old to still be serving. You could barely tell it was tuna. I had to find a cheese that didn't look bad, some of the cheese that should have been white was changing to orange, the only vegetable I chose was lettuce because it looked ok, tomatoes were mushed together, and jalapenos were dried out of the liquid. This is probably why I was the only one there. I don't think I've seen such a bad subway. The two guys serving woud talk to each other before talking to me and didn't seem to care about anything. Paid 16 dollars for a steak n cheese where I hope I don't get sick. I even gave the guys 2 dollars tip, even after the guy serving me gave me 2 of my 4 dollars back and held it until I said keep it.
terrible in all ways.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Salad
It was super delicious! Mine was a takeout order so I was pretty happy with the quick service.”
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Staff wouldn’t honor their mess up, tried to charge me twice without a refund, then on top of it when a sandwich was incorrectly made decided to get hostile in not giving a refund or a type of compensation for the matter. Will NEVER do business with subway again.
Atmosphere: 1
Food: 1
Service: 1
Stale bread , sandwich maker was asked multiple times to add more ingredients and I’m not being greedy but when I ask for a veggie delight with a base of spinach and my man puts like 5-6 little pieces of spinach on that’s unacceptable, didn’t even attempt to spread the toppings out… look I’m sure making sandwiches isn’t a gratifying job but if you don’t like it then don’t do it. ownership you need to manage your business better. You failed today but I’ll try again one day. Do yourself a favor and got to the subway in Walmart trooper and see how that guy makes a sandwich and has fresh ingredients. Take notes and replicate. You’re welcome for helping you fix your business… no charge
Atmosphere: 3
Food: 1
Service: 2
Terrible decision to take food from here
Save your self and find something else
Pathetic
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