We ordered delivery from this location and never got our food! When we called the store, the delivery driver said they weren't allowed to enter hotel lobbies. We paid a delivery fee and a generous tip, got no food or a refund. Good job Pizza Hut, greatest customer service around.
Hason Johnson
Was very rude and had no respect for the customers
Margaret Grohman
The website says they are open until midnight. I want to pick up my food at 11:15 and they were still inside and they said that they were closed and they threw my food out.
Benjamin Koprowski
Don't go there the Proprietors cannot barely speak English and they don't honor any kind of gift cards or coupons they're in the newspaper they're all accurate but they still won't take them
Victoria Pilgrim
So I’ve ordered delivery from this place multiple times. Every time I order a drink it’s always missing from my order. When I call in to try and get it delivered they can’t do it because they don’t have drivers. I ask for a refund and it’s a whole run around and they avoid your questions and then put you on “hold” but really hangs up on you. I literally called just now and asked for a refund and the lady tells me she’s getting the manager and this guy comes back and says he’s not the manager and he has to ask to get a refund and when I’m trying to ask if he’s the manager he just hangs up on me. Then they pretend they can’t give you a refund so you’re only choice is to drive to get it or eat the cost.
Steve Alexander
It's a pizza Hut express, order the big box deal with 2 pan pizzas, bread sticks and 8 boneless wings, got a plain pizza and a meat lovers pizza there was just too much meat on the pizza so it made it soggy, if there wasn't so much meat on the pizza it would have been better. And the boneless wings sucked and the mild sauce was gross.
Atmosphere: 2
Food: 2
Service: 3
Jessica Elliott
We had ordered and no delivery came by the time. Call to the store was apparently confused as to why we didn’t receive our order. Asked to speak to manager about a refund and no call was received back. We were out money for the whole order as well as not receiving anything. Highly disappointing and unprofessional!!
Meka Adams
This place has terrible customer service. They went to the wrong address and then wouldn't give me a refund when requested. The person answering the phone was rude and hung up on me when I tried to call back. They delivered the pizza an hour late the cheese was sliding off the pizza and it was cold. I will never eat here again the worst experience I've ever had with pizza hut. The delivery driver tried to charge me more money than what I owed and tried to argue with at my door after arriving late with cold food smh.
Atmosphere: 1
Food: 1
Service: 1
Marie Antoinette Brassington
HORRIBLE stuffed crust pizza. There was no cheese.. it looked like it melted out and it was juss a crust with a hole and dry.. the actual pizza fir the stuff crust was like really chewy. the pan pizza was great!!! def not like dominos stuff crust ir tge store bought....
Horrible experience, ordered, got the wrong pizza. Management refused to exchange or refund, last time, not worth the time or aggravation. Would suggest ALMOST anywhere else other than the Pizza Hut in Kingston.
Atmosphere: 1
Food: 1
Service: 1
luiyi munoz
I make order for delivery all orders come wrong, I call they don’t fix my order
Atmosphere: 1
Food: 1
Service: 1
Sarah Skiro
I drove to this location to pickup an Uber eats order that was already accepted AND PAID FOR. When I walked in the woman just stated repeatedly WE ARE CLOSED. I tried to explain that I was here to deliver an order that they had already accepted, the consumer already paid for and I already drove to deliver! WE ARE CLOSED. Lights were on, door was opened. I’m not sure what kind of scam this was, but it wasn’t ok and the employee was extremely rude and unapologetic. Pick a different pizza place.
Atmosphere: 1
Food: 1
Service: 1
Kiara Kotchkoski
Best pizza hut pizza and cheese bread sticks ever!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breadsticks, Cheese Sticks, Marinara, New Roasted Garlic Cheese Sticks Must Choose Min of Two 7 Menu Items
Sarah Yoh
I ordered on the Pizza Hut website. After 1 hour 45 minutes of waiting, I called the store. They said the order was on the way. About 3 minutes later, a different employee from the store called back saying the driver could not find our house, so they left it, about 25 minutes ago, at a nearby house, and that I should go look for it. I asked why I was not called, since my phone number was given with the order, and the employee replied that we were on a one way street so the driver could not stop and call us. I went down the street to look for the order and it was found, on the sidewalk in front of a neighbors house. The boxes were covered in ants, since the order had been sitting on the literal ground for almost half an hour. I immediately threw the food in the trash and called the store, told them what happened and requested a refund. A third? Employee asked me to send him pictures of the food, so he could show his manager, who he said was not at the store that day, and the manager would determine if we would get a refund. I said some choice words and hung up, and called corporate customer service, where the order number was taken and a refund was issued.
Asked for a pan and got regular.. lady was rude
We ordered delivery from this location and never got our food! When we called the store, the delivery driver said they weren't allowed to enter hotel lobbies. We paid a delivery fee and a generous tip, got no food or a refund. Good job Pizza Hut, greatest customer service around.
Was very rude and had no respect for the customers
The website says they are open until midnight. I want to pick up my food at 11:15 and they were still inside and they said that they were closed and they threw my food out.
Don't go there the Proprietors cannot barely speak English and they don't honor any kind of gift cards or coupons they're in the newspaper they're all accurate but they still won't take them
So I’ve ordered delivery from this place multiple times. Every time I order a drink it’s always missing from my order. When I call in to try and get it delivered they can’t do it because they don’t have drivers. I ask for a refund and it’s a whole run around and they avoid your questions and then put you on “hold” but really hangs up on you. I literally called just now and asked for a refund and the lady tells me she’s getting the manager and this guy comes back and says he’s not the manager and he has to ask to get a refund and when I’m trying to ask if he’s the manager he just hangs up on me. Then they pretend they can’t give you a refund so you’re only choice is to drive to get it or eat the cost.
It's a pizza Hut express, order the big box deal with 2 pan pizzas, bread sticks and 8 boneless wings, got a plain pizza and a meat lovers pizza there was just too much meat on the pizza so it made it soggy, if there wasn't so much meat on the pizza it would have been better. And the boneless wings sucked and the mild sauce was gross.
Atmosphere: 2
Food: 2
Service: 3
We had ordered and no delivery came by the time. Call to the store was apparently confused as to why we didn’t receive our order. Asked to speak to manager about a refund and no call was received back. We were out money for the whole order as well as not receiving anything. Highly disappointing and unprofessional!!
This place has terrible customer service. They went to the wrong address and then wouldn't give me a refund when requested. The person answering the phone was rude and hung up on me when I tried to call back. They delivered the pizza an hour late the cheese was sliding off the pizza and it was cold. I will never eat here again the worst experience I've ever had with pizza hut. The delivery driver tried to charge me more money than what I owed and tried to argue with at my door after arriving late with cold food smh.
Atmosphere: 1
Food: 1
Service: 1
HORRIBLE stuffed crust pizza. There was no cheese.. it looked like it melted out and it was juss a crust with a hole and dry.. the actual pizza fir the stuff crust was like really chewy. the pan pizza was great!!! def not like dominos stuff crust ir tge store bought....
Food: 3
Recommended dishes: Breadsticks, Cheese Pizza, Cheese Sticks, Marinara, Breaded Bone-Out Wings
Restaurantji Recommends
Horrible experience, ordered, got the wrong pizza. Management refused to exchange or refund, last time, not worth the time or aggravation. Would suggest ALMOST anywhere else other than the Pizza Hut in Kingston.
Atmosphere: 1
Food: 1
Service: 1
I make order for delivery all orders come wrong, I call they don’t fix my order
Atmosphere: 1
Food: 1
Service: 1
I drove to this location to pickup an Uber eats order that was already accepted AND PAID FOR. When I walked in the woman just stated repeatedly WE ARE CLOSED. I tried to explain that I was here to deliver an order that they had already accepted, the consumer already paid for and I already drove to deliver! WE ARE CLOSED. Lights were on, door was opened. I’m not sure what kind of scam this was, but it wasn’t ok and the employee was extremely rude and unapologetic. Pick a different pizza place.
Atmosphere: 1
Food: 1
Service: 1
Best pizza hut pizza and cheese bread sticks ever!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breadsticks, Cheese Sticks, Marinara, New Roasted Garlic Cheese Sticks Must Choose Min of Two 7 Menu Items
I ordered on the Pizza Hut website. After 1 hour 45 minutes of waiting, I called the store. They said the order was on the way. About 3 minutes later, a different employee from the store called back saying the driver could not find our house, so they left it, about 25 minutes ago, at a nearby house, and that I should go look for it. I asked why I was not called, since my phone number was given with the order, and the employee replied that we were on a one way street so the driver could not stop and call us. I went down the street to look for the order and it was found, on the sidewalk in front of a neighbors house. The boxes were covered in ants, since the order had been sitting on the literal ground for almost half an hour. I immediately threw the food in the trash and called the store, told them what happened and requested a refund. A third? Employee asked me to send him pictures of the food, so he could show his manager, who he said was not at the store that day, and the manager would determine if we would get a refund. I said some choice words and hung up, and called corporate customer service, where the order number was taken and a refund was issued.
Atmosphere: 1
Food: 1
Service: 1
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