Let me preface this by saying that their prices change for the same order all the time which they blame on tariffs, and at first I was okay with this.
I’ve been ordering the strawberry refresher with lemonade and now oat milk for a long time primarily for caloric reasons. I’ll get the same order three times a week and pay different prices for no apparent reason. Recently, Trish the older woman, was extremely rude to me when I questioned why the price kept changing. She claimed the pricing was in their system incorrectly. I did not accept the order and drove to the other Dunkin in Kutztown where I was able to place the same order for the correct price, and verify my order with a very polite young lady.
When I stopped in person later that day after the rude interaction with Trish, I was told that I was the only customer who ordered a strawberry refresher with oat milk (which is on their menu btw) and apparently they know me since I’m a regular customer, and they now realized they are “losing money” on the drink. I was then told that a new policy was put in place for me where I would be charged for the Sabrina Daydream refresher (high caloric drink) and given a 10% discount because I didn’t get the creamy foam which accounts for about 200 extra calories. Boy am I the special one.
Not only is this unethical, I have been singled out, rudely treated and now being forced to pay a higher price for a drink that I am clearly not ordering. Are customers now being forced to consume more calories whether they want to or not? Why create special pricing for just one customer? How did you just notice the pricing was wrong in your system? Why am I being rudely treated for your own error? Why am I still able to order the same drink on your app without the “new policy”?? Let me be clear this is not about the price for me but rather the principle and customer service. I am a very unhappy customer who will not be returning to this location and will be going to the Dunkin in Kutztown on Main Street from now on. I don’t need to spend my money where it is not wanted nor where it is under scrutiny. Get your pricing correct for ALL customers and not just one. This review warrants no response, good customer service means more to me in person and not under a google review.
R P
Nice, modern and clean with friendly service
Atmosphere: 5
Food: 5
Service: 5
Brendan Williamson
Always a good place for a coffee and donut
Atmosphere: 4
Food: 4
Service: 5
DessyFancy
Coming down from Maine! I love my caramel creme frozen coffees and the one they made was consistent with other stores I've ordered this drink from. Great service, very clean. Thank you!
Youra Ninee
Great travel stop for breakfast! Friendly staff, great customer service. Yes the place is clean too!!
Atmosphere: 5
Food: 5
Service: 5
Gunjan Verma
Good Service and people are freindly.
venkat N.K
Fast and reliable service
Atmosphere: 5
Food: 5
Service: 5
Colleen Tracy
Beautiful Dunkin. I love the decorations. Lovely staff and quick service. Definitely coming again
Atmosphere: 5
Food: 5
Service: 5
Lori K
Great attention to service
Atmosphere: 5
Food: 5
Service: 5
David Moss
Often painfully slow. I've left the drive thru line after waiting 10 minutes with only 2 cars in front of me. Staff is very young and may benefit from retraining.
How do I start this? I have had some Dunkin orders go wrong in the past trust me I understand it’s busy and you mess something up. It’s an accident. BUT, I ordered the six dollar meal deal and pulled up to the window and I got a medium iced coffee with less ice, two liquid cane sugars, and almond milk. This has been the same drink I have always ordered my entire life. I’m very basic I don’t change it. The lady handed me the drink and it looked like it had absolutely nothing added inside. Like this was black coffee. I waited until she was done making the food (for some reason three people were working on the food when there was an entire line of cars behind me and nobody was doing anything else, but they’re all staring at this one guy making the food.) That’s a different point, but when she came back, I said can I have some almond milk in here, please. She then looked me dead in the eyes and said “ Oh, you want extra almond milk then” No, like this coffee was completely plain. This was not an “add extra” moment. This was you guys put regular amount of ice in here filled it up with premade iced coffee and didn’t even look at the ticket. Like the ice is taking up the entire container when I asked for less ice. I then drove away after getting my food and the almond milk added to my coffee and I took a sip and I realize there’s not even sugar in it. I don’t even know what to say. This is the most simple drink I’ve ever seen somebody order. I used to work at a coffee shop and I don’t understand how I gave you another opportunity to fix this and you still mess up the easiest drink in the world. I had to stop at a gas station for sugar. I am very disappointed in the service especially for a regular iced coffee. In this photo, I emptied out most of the ice and this is what’s left of my drink. Would not recommend this place.
Atmosphere: 1
Food: 1
Service: 1
Nichole Wentz
Coffee was not good and this location is not listed in the Dunkin app to place an order
Let me preface this by saying that their prices change for the same order all the time which they blame on tariffs, and at first I was okay with this.
I’ve been ordering the strawberry refresher with lemonade and now oat milk for a long time primarily for caloric reasons. I’ll get the same order three times a week and pay different prices for no apparent reason. Recently, Trish the older woman, was extremely rude to me when I questioned why the price kept changing. She claimed the pricing was in their system incorrectly. I did not accept the order and drove to the other Dunkin in Kutztown where I was able to place the same order for the correct price, and verify my order with a very polite young lady.
When I stopped in person later that day after the rude interaction with Trish, I was told that I was the only customer who ordered a strawberry refresher with oat milk (which is on their menu btw) and apparently they know me since I’m a regular customer, and they now realized they are “losing money” on the drink. I was then told that a new policy was put in place for me where I would be charged for the Sabrina Daydream refresher (high caloric drink) and given a 10% discount because I didn’t get the creamy foam which accounts for about 200 extra calories. Boy am I the special one.
Not only is this unethical, I have been singled out, rudely treated and now being forced to pay a higher price for a drink that I am clearly not ordering. Are customers now being forced to consume more calories whether they want to or not? Why create special pricing for just one customer? How did you just notice the pricing was wrong in your system? Why am I being rudely treated for your own error? Why am I still able to order the same drink on your app without the “new policy”?? Let me be clear this is not about the price for me but rather the principle and customer service.
I am a very unhappy customer who will not be returning to this location and will be going to the Dunkin in Kutztown on Main Street from now on. I don’t need to spend my money where it is not wanted nor where it is under scrutiny. Get your pricing correct for ALL customers and not just one.
This review warrants no response, good customer service means more to me in person and not under a google review.
Nice, modern and clean with friendly service
Atmosphere: 5
Food: 5
Service: 5
Always a good place for a coffee and donut
Atmosphere: 4
Food: 4
Service: 5
Coming down from Maine! I love my caramel creme frozen coffees and the one they made was consistent with other stores I've ordered this drink from. Great service, very clean. Thank you!
Great travel stop for breakfast! Friendly staff, great customer service. Yes the place is clean too!!
Atmosphere: 5
Food: 5
Service: 5
Good Service and people are freindly.
Fast and reliable service
Atmosphere: 5
Food: 5
Service: 5
Beautiful Dunkin. I love the decorations. Lovely staff and quick service. Definitely coming again
Atmosphere: 5
Food: 5
Service: 5
Great attention to service
Atmosphere: 5
Food: 5
Service: 5
Often painfully slow. I've left the drive thru line after waiting 10 minutes with only 2 cars in front of me. Staff is very young and may benefit from retraining.
Atmosphere: 3
Food: 5
Service: 1
Restaurantji Recommends
A good place to relax.
Atmosphere: 5
Food: 5
Service: 5
Watch out. Dunkin is great.
Atmosphere: 5
Food: 5
Service: 5
How do I start this? I have had some Dunkin orders go wrong in the past trust me I understand it’s busy and you mess something up. It’s an accident. BUT, I ordered the six dollar meal deal and pulled up to the window and I got a medium iced coffee with less ice, two liquid cane sugars, and almond milk. This has been the same drink I have always ordered my entire life. I’m very basic I don’t change it. The lady handed me the drink and it looked like it had absolutely nothing added inside. Like this was black coffee. I waited until she was done making the food (for some reason three people were working on the food when there was an entire line of cars behind me and nobody was doing anything else, but they’re all staring at this one guy making the food.) That’s a different point, but when she came back, I said can I have some almond milk in here, please. She then looked me dead in the eyes and said “ Oh, you want extra almond milk then” No, like this coffee was completely plain. This was not an “add extra” moment. This was you guys put regular amount of ice in here filled it up with premade iced coffee and didn’t even look at the ticket. Like the ice is taking up the entire container when I asked for less ice. I then drove away after getting my food and the almond milk added to my coffee and I took a sip and I realize there’s not even sugar in it. I don’t even know what to say. This is the most simple drink I’ve ever seen somebody order. I used to work at a coffee shop and I don’t understand how I gave you another opportunity to fix this and you still mess up the easiest drink in the world. I had to stop at a gas station for sugar. I am very disappointed in the service especially for a regular iced coffee.
In this photo, I emptied out most of the ice and this is what’s left of my drink. Would not recommend this place.
Atmosphere: 1
Food: 1
Service: 1
Coffee was not good and this location is not listed in the Dunkin app to place an order
Food: 1
Service: 2
Very happy with the server and food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Dozen Donuts
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