Such nice people and efficient service. Its crazy looking at these reviews and seeing the ridiculous stuff people will complain about, considering how consistent this dunkin is.
Atmosphere: 5
Food: 5
Service: 5
A
Girl at the window was super rude. I placed an order through the app which was already paid for. When I drove up to the window she practically tossed me the bag and went right back to gossiping with other employees. Mind you I was the only one in the drive thru and no one was inside when I drove in, what was such the rush? This has happened a few times now.
Atmosphere: 1
Food: 2
Service: 1
Paige Siessmayer
They’re always out of stock on the bagels and donuts!
theboz 81
Ordered food through the drive through, including two hash browns. Instead of the 6 hash browns each package should contain, the two orders contained 3. This was deliberate shorting since it was done two times. How cheap and deceptive can a store be. They are trying to rival Chipotle.
Atmosphere: 1
Food: 1
Service: 1
Ylaila Mota
Charged me almost $2 for a cup of ice. And gave me attitude about it like if it was coming out of her paycheck when I was on my way to work. What a great way to start the morning. Being passive aggressive under my comment doesn’t get you anywhere but fired.
Atmosphere: 1
Food: 1
Service: 1
stephen sarcone
Ordered a toasted bagel with butter. I received a cold bagel with an insane amount of cream cheese slapped onto it. This Dunkin’s hash browns quality is also below par.
Atmosphere: 1
Food: 1
Service: 1
James Hall (Jimmy)
MY FIRST GOOD CUP OF COFFEE IN 2 WEEKS... DROVE CROSS COUNTRY FROM THE EAST COAST TO THE WEST COAST AND BACK, NO DUNKS ANYWHERE... COULDN'T WAIT TO GET BACK TO NEW ENGLAND !!!
Atmosphere: 5
Food: 5
Service: 5
Marissa Falanga
Closes earlier than posted hours
A. Elizabeth C.
I cannot say enough positive about the staff and service here. Being new to the area, it's wonderful knowing that in a short amount of time the staff know my order as soon as I pull up. Trish, Becca, Emily, Alexis, Austin and every other staff members I have had the pleasure of interacting with are absolutely amazing. The customer service goes above and beyond. I'm big on kindness and respect and this team definitely reflects that. Kudos to you all.
Atmosphere: 5
Food: 5
Service: 5
Mauricia J
Let me preface this by saying that their prices change for the same order all the time which they blame on tariffs, and at first I was okay with this.
I’ve been ordering the strawberry refresher with lemonade and now oat milk for a long time primarily for caloric reasons. I’ll get the same order three times a week and pay different prices for no apparent reason. Recently, Trish the older woman, was extremely rude to me when I questioned why the price kept changing. She claimed the pricing was in their system incorrectly. I did not accept the order and drove to the other Dunkin in Kutztown where I was able to place the same order for the correct price, and verify my order with a very polite young lady.
When I stopped in person later that day after the rude interaction with Trish, I was told that I was the only customer who ordered a strawberry refresher with oat milk (which is on their menu btw) and apparently they know me since I’m a regular customer, and they now realized they are “losing money” on the drink. I was then told that a new policy was put in place for me where I would be charged for the Sabrina Daydream refresher (high caloric drink) and given a 10% discount because I didn’t get the creamy foam which accounts for about 200 extra calories. Boy am I the special one.
Not only is this unethical, I have been singled out, rudely treated and now being forced to pay a higher price for a drink that I am clearly not ordering. Are customers now being forced to consume more calories whether they want to or not? Why create special pricing for just one customer? How did you just notice the pricing was wrong in your system? Why am I being rudely treated for your own error? Why am I still able to order the same drink on your app without the “new policy”?? Let me be clear this is not about the price for me but rather the principle and customer service. I am a very unhappy customer who will not be returning to this location and will be going to the Dunkin in Kutztown on Main Street from now on. I don’t need to spend my money where it is not wanted nor where it is under scrutiny. Get your pricing correct for ALL customers and not just one. This review warrants no response, good customer service means more to me in person and not under a google review.
Coming down from Maine! I love my caramel creme frozen coffees and the one they made was consistent with other stores I've ordered this drink from. Great service, very clean. Thank you!
Youra Ninee
Great travel stop for breakfast! Friendly staff, great customer service. Yes the place is clean too!!
Such nice people and efficient service. Its crazy looking at these reviews and seeing the ridiculous stuff people will complain about, considering how consistent this dunkin is.
Atmosphere: 5
Food: 5
Service: 5
Girl at the window was super rude. I placed an order through the app which was already paid for. When I drove up to the window she practically tossed me the bag and went right back to gossiping with other employees. Mind you I was the only one in the drive thru and no one was inside when I drove in, what was such the rush? This has happened a few times now.
Atmosphere: 1
Food: 2
Service: 1
They’re always out of stock on the bagels and donuts!
Ordered food through the drive through, including two hash browns. Instead of the 6 hash browns each package should contain, the two orders contained 3. This was deliberate shorting since it was done two times. How cheap and deceptive can a store be. They are trying to rival Chipotle.
Atmosphere: 1
Food: 1
Service: 1
Charged me almost $2 for a cup of ice. And gave me attitude about it like if it was coming out of her paycheck when I was on my way to work. What a great way to start the morning. Being passive aggressive under my comment doesn’t get you anywhere but fired.
Atmosphere: 1
Food: 1
Service: 1
Ordered a toasted bagel with butter. I received a cold bagel with an insane amount of cream cheese slapped onto it. This Dunkin’s hash browns quality is also below par.
Atmosphere: 1
Food: 1
Service: 1
MY FIRST GOOD CUP OF COFFEE IN 2 WEEKS... DROVE CROSS COUNTRY FROM THE EAST COAST TO THE WEST COAST AND BACK, NO DUNKS ANYWHERE... COULDN'T WAIT TO GET BACK TO NEW ENGLAND !!!
Atmosphere: 5
Food: 5
Service: 5
Closes earlier than posted hours
I cannot say enough positive about the staff and service here. Being new to the area, it's wonderful knowing that in a short amount of time the staff know my order as soon as I pull up. Trish, Becca, Emily, Alexis, Austin and every other staff members I have had the pleasure of interacting with are absolutely amazing. The customer service goes above and beyond. I'm big on kindness and respect and this team definitely reflects that. Kudos to you all.
Atmosphere: 5
Food: 5
Service: 5
Let me preface this by saying that their prices change for the same order all the time which they blame on tariffs, and at first I was okay with this.
I’ve been ordering the strawberry refresher with lemonade and now oat milk for a long time primarily for caloric reasons. I’ll get the same order three times a week and pay different prices for no apparent reason. Recently, Trish the older woman, was extremely rude to me when I questioned why the price kept changing. She claimed the pricing was in their system incorrectly. I did not accept the order and drove to the other Dunkin in Kutztown where I was able to place the same order for the correct price, and verify my order with a very polite young lady.
When I stopped in person later that day after the rude interaction with Trish, I was told that I was the only customer who ordered a strawberry refresher with oat milk (which is on their menu btw) and apparently they know me since I’m a regular customer, and they now realized they are “losing money” on the drink. I was then told that a new policy was put in place for me where I would be charged for the Sabrina Daydream refresher (high caloric drink) and given a 10% discount because I didn’t get the creamy foam which accounts for about 200 extra calories. Boy am I the special one.
Not only is this unethical, I have been singled out, rudely treated and now being forced to pay a higher price for a drink that I am clearly not ordering. Are customers now being forced to consume more calories whether they want to or not? Why create special pricing for just one customer? How did you just notice the pricing was wrong in your system? Why am I being rudely treated for your own error? Why am I still able to order the same drink on your app without the “new policy”?? Let me be clear this is not about the price for me but rather the principle and customer service.
I am a very unhappy customer who will not be returning to this location and will be going to the Dunkin in Kutztown on Main Street from now on. I don’t need to spend my money where it is not wanted nor where it is under scrutiny. Get your pricing correct for ALL customers and not just one.
This review warrants no response, good customer service means more to me in person and not under a google review.
Restaurantji Recommends
Nice, modern and clean with friendly service
Atmosphere: 5
Food: 5
Service: 5
Always a good place for a coffee and donut
Atmosphere: 4
Food: 4
Service: 5
Coming down from Maine! I love my caramel creme frozen coffees and the one they made was consistent with other stores I've ordered this drink from. Great service, very clean. Thank you!
Great travel stop for breakfast! Friendly staff, great customer service. Yes the place is clean too!!
Atmosphere: 5
Food: 5
Service: 5
Good Service and people are freindly.
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