We had placed a mobile order and since there isn’t a option to get a cup of iced water. we went in line to see if we could get one. the barista it’s one of the older ladies there she responded really rude and unkind. She said that we have to order something and we told we placed mobile orders and just said well next time place it with your mobile order. We checked and I don’t think there’s a way to do that. But she said it in a really disrespectful tone. If we aren’t able to get the cup of water or we have to pay for it’s totally fine we would’ve understood but it’s just the fact she was rude to us this shouldn’t be happening.
Jack Zimmerman
It's a Starbucks
Collin Gilbert
Extremely inconsistent. You can order the same thing two day in a row and get two completely different things. Ventis aren't filled all the way, enough ice to cool the planet back down, it's a total gamble when you get coffee here
Emily Deneen
I don't know her name, so I will update this if I find out later! **Update I believe her name is Kate!!**I normally don't visit Starbucks, but today I was craving coffee and caramel. Naturally, I ask for a salted caramel uhhhh I forget the rest of the name something with cream? Starbucks lovers will know :P I've only ordered this once before. Unfortunately they were missing the vanilla sweetener I think? The barista was so very kind and offered to replicate it to the best of her ability, and even offered to make something else free of charge if I didn't like it.Honestly? I loved it so much more than the original! It brought out the caramel flavour, and the actual coffee wasn't the almost too sugary super sweet that normally drives me away from Starbucks. I took a picture of the notes she wrote on the cup and put it in a photo album named "important" - I will definitely be ordering again the next time I'm here!!Like I said earlier I don't remember the baristas name but I believe some of her hair was dyed green if I remember correctly! She also called me love! That may be one of her identifyable traits? Whoever it was if you see this, thank you again!!! It's been two hours since I've had the coffee and I am still thinking about it
Josie DB
Really fast service, and the drinks I get are always delicious
Tipsuda Sopho
The customer service here is horrible.
Lanae Dancy
I come to Starbucks everyday because Audrey, Tina, and Kate always remember my name and are so kind. They truly brighten my morning. Keep up the great work guys.
TokyoNae
I come to Starbucks everyday because Audrey and the woman with whiteish hair always remember my name and are so kind. They truly brighten my morning. Keep up the great work guys.
Samantha Morris
Just irritated that your site says your open until 8 pm I went all the way there from Oley just for it to be closed? Don’t worry y’all will get my wrath tomorrow when I come in ?
SOME of the employees are really rude and roll their eyes at me when I order.
Fred Jenkins
Not open when students are not in school?
Kevin Blake
This place is located inside Kutztown University Student Union, not a free standing Starbucks. The Student union bldg doesn't open till 7:30, and the Starbucks inside doesn't even open till 8.
Stephen Vincent
Extremely slow, and are frequently out of staple items.
We had placed a mobile order and since there isn’t a option to get a cup of iced water. we went in line to see if we could get one. the barista it’s one of the older ladies there she responded really rude and unkind. She said that we have to order something and we told we placed mobile orders and just said well next time place it with your mobile order. We checked and I don’t think there’s a way to do that. But she said it in a really disrespectful tone. If we aren’t able to get the cup of water or we have to pay for it’s totally fine we would’ve understood but it’s just the fact she was rude to us this shouldn’t be happening.
It's a Starbucks
Extremely inconsistent. You can order the same thing two day in a row and get two completely different things. Ventis aren't filled all the way, enough ice to cool the planet back down, it's a total gamble when you get coffee here
I don't know her name, so I will update this if I find out later! **Update I believe her name is Kate!!**I normally don't visit Starbucks, but today I was craving coffee and caramel. Naturally, I ask for a salted caramel uhhhh I forget the rest of the name something with cream? Starbucks lovers will know :P I've only ordered this once before. Unfortunately they were missing the vanilla sweetener I think? The barista was so very kind and offered to replicate it to the best of her ability, and even offered to make something else free of charge if I didn't like it.Honestly? I loved it so much more than the original! It brought out the caramel flavour, and the actual coffee wasn't the almost too sugary super sweet that normally drives me away from Starbucks. I took a picture of the notes she wrote on the cup and put it in a photo album named "important" - I will definitely be ordering again the next time I'm here!!Like I said earlier I don't remember the baristas name but I believe some of her hair was dyed green if I remember correctly! She also called me love! That may be one of her identifyable traits? Whoever it was if you see this, thank you again!!! It's been two hours since I've had the coffee and I am still thinking about it
Really fast service, and the drinks I get are always delicious
The customer service here is horrible.
I come to Starbucks everyday because Audrey, Tina, and Kate always remember my name and are so kind. They truly brighten my morning. Keep up the great work guys.
I come to Starbucks everyday because Audrey and the woman with whiteish hair always remember my name and are so kind. They truly brighten my morning. Keep up the great work guys.
Just irritated that your site says your open until 8 pm I went all the way there from Oley just for it to be closed? Don’t worry y’all will get my wrath tomorrow when I come in ?
It's become an addiction
Restaurantji Recommends
The staff here is always nice and helpful.
SOME of the employees are really rude and roll their eyes at me when I order.
Not open when students are not in school?
This place is located inside Kutztown University Student Union, not a free standing Starbucks. The Student union bldg doesn't open till 7:30, and the Starbucks inside doesn't even open till 8.
Extremely slow, and are frequently out of staple items.
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