Palermo`s Pizza Restaurant & Bar

Came here on my sister’s bachelorette for dinner. We walked in and they sat us down within ten minutes. They took our order and got us all of our drinks within 30 minutes. Everything was going great until we watch every table around us get their food and leave when we still hadn’t been served. Didn’t receive our appetizers until an hour and half after being seated and they came AFTER the pizza that some of us ordered. We sat for 3 hours and were never served our food. They ended up giving it to us for takeout and half of us didn’t even enjoy it AND some of the orders were still messed up. Told us they were taking 20% off our bill, but didn’t tell us they were still keeping the automatic 21% tip when we ended up taking the food for takeout! It was also absolutely freezing in there. We asked twice for them to turn the fan off and even though they kept saying they would, they never did. The music is also ridiculously loud and we couldn’t even hear each other talk. Service was terrible. I definitely do not recommend.

I’m extremely disappointed with the level of customer care and appreciation shown during my recent experience at Palermo’s Pizza Restaurant & Bar. I placed a large takeout order over the phone totaling more than $200 for a small gathering with friends and family. I was quoted 45 minutes for pickup. To give them extra time, I arrived an hour later expecting my food to be ready. The staff was clearly overwhelmed, which I understand happens, but that doesn’t excuse what followed. I believe the two individuals working the takeout counter and making pizzas were the owners — or at least they gave that impression. After waiting a bit, I noticed all 8 of my large specialty pizzas were done and sitting on top of the oven. One of the owners confirmed they were ready. I politely asked the girl at the counter if the rest of my order — boneless wings, mozzarella sticks, and garlic knots — had been started yet. I offered to take the pizzas first and come back for the remaining items, knowing from experience in the restaurant industry that those items take less than 5 minutes to prepare. She checked with the kitchen and said it would be 5 more minutes, so I decided to wait. After an additional 15 minutes and still no food, I asked for the pizzas so I could at least feed my guests. By the time I got back, they were lukewarm at best. Not wanting to leave the party again, I called and kindly asked if they could deliver the remaining items due to the inconvenience. The girl asked the owner, and his solution was to charge me for delivery. That was insulting. I told them I’d come back myself but would no longer be a customer due to their lack of basic customer service. The response? “That’s fine.” To make matters worse, when I returned to pick up the rest of my food, there was no apology — just a cold handoff. While waiting earlier, I also witnessed a waitress repeatedly telling the owners to cancel items for several tables that had already walked out after waiting over two hours. They simply shrugged and carried on. That says everything you need to know. I can’t support a business that only cares about money and shows zero regard for its customers. This review will likely fall on deaf ears, because it’s clear they couldn’t care less.

We placed an order for 3 trays of pizza at 6:45 and we were told delivery would be 45 minutes. At 8:10 I called to inquire how much longer and they apologized and said the last tray was just coming out and he would be leaving in 5 minutes to deliver. At 8:30 they called to say it’s now almost done and he was leaving. At 8:50 he called to tell me they were giving me a refund and would not be delivering our pizza and our pizzas were given to other customers. We waited over 2 hours for pizza for them to cancel our order and every other pizza place in the area closed at 9PM along with this restaurant. I will never order from this place again. We have ordered delivery twice and ate in 3 times and 3/5 experiences were bad. I definitely do not recommend.

first time ordered pizza which was ok at best. last week ordered calamari . not sure what I got but it was dry & tasteless also both times there, the servers messed up our bills had to send it back 3 times before they got it right

We just bought a home in the Hideout and have been to Palermo’s about 5-6 times and whether it was a meal or sandwiches, ALL DELICIOUS!!! The servers were friendly and very accommodating, the chef has been out everytime to ask how our meal was. We will definitely be back!

Delivery was prompt. Pizza was not great asked for it well done it was soft and floppy. Really you could not include a spoon full of sauce with the 6 garlic knots I paid dearly for. Then the Cheese steak tasted as if they sliced overcooked London broil and melted cheese over it so tough made my jaw hurt chewing it. I should have saved $45 and picked up Ellios & steak-ums it would have been better!

Food: 1

Service: 2

Pizza wasn't what we ordered and was expensive, a large and 3 20oz was almost 50$

Atmosphere: 5

Food: 3

Service: 5

Ordered here because our usual place was closed. The pizza was delicious, but the wings were soggy and not really appetizing. We had a few but I hate to say the rest went to waste. Again, the extra cheese pizza is easily the best in the area, but don't waste your money on the wings.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Pizza

Very good food. Pizza is surprisingly very tasty and comparable to some NY places. Usually our go to pizza and Italian food spot when we’re at our Pa house. Would definitely recommend.

Atmosphere: 3

Food: 4

Service: 4

Recommended dishes: Pepperoni Pizza

I ordered large cheese pizza which unfortunately came and was salty i ordered meatball parm hoagie I got tasteless, loaded with filler so it had the texture of dog food mush and it wasn't meatballs it was slices of mystery meat, and steak n cheese the steak overcooked very crunchy and no mozzarella tasted like a slice of cheese and canolis which I had to call 3 times for but they wete very good.
Salty pizza, mystery no taste meat hoagie, and overcooked burnt steak n cheese for $70 i got taken. Horrible i would not recommend and I definitely will not order food maybe canolis if I want to wait 2 hours to get them. They should be ashamed of themselves. By the way if your gonna use filler to spread the meat further try using seasoned breadcrumbs maybe then it won't be like eating dog mush, well didn't eat it got thrown out just like my $70 I spent for garbage.
DISGUSTING...

Food: 1

Service: 1

Tiffany was a fantastic and personable delivery person. She was so sweet and kind! And the pizza was delicious.

pricey. greesy cheese steak calzone no flavor mild wings to much vinegar apple cider drink bitter

Atmosphere: 4

Food: 1

Service: 4

Great food and friendly service.

Atmosphere: 5

Food: 5

Service: 5

Pizza was cold, wrong beverages delivered. Delivery person was the only positive. I won’t order again.

Food: 2

Service: 3

Great spot! Very welcoming and warm staff. Had a great time talking to Wayne, the manager, about our shared Brooklyn roots. The staff were very kind and accommodating to all of us, cast and crew, as we shot a film there. Hope to visit again soon.

Atmosphere: 5

Food: 5

Service: 5