Burger King
1298 Millersville Pike, Lancaster
(717) 553-2114
Recent Reviews
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The workers sound like their jobs suck and are very sarcastic and rude.
Atmosphere: 1
Food: 3
Service: 2
I love coming to this burger king 🤴 its a very clean and great service 🙌
Chaotic, Backwards, and Just Plain Awful
I’ve had some bad fast food experiences, but this Burger King took it to a whole new level of incompetence. We went through the drive-thru—you know, the thing designed for cars to drive through—and somehow, everything was backwards, inside out, and upside-down. It was like stepping into some kind of alternate reality where logic and basic customer service ceased to exist.
First off, the layout made absolutely no sense. It was as if whoever designed the drive-thru was playing a cruel joke, because somehow, we ended up being yelled at for blocking traffic—despite being the only ones going the correct way. Apparently, the employees were running their own personal version of road rules, and we weren’t invited. Instead of directing us or fixing the issue, they just shouted at us like we were the problem.
And the food? Let’s just say it matched the experience. Burgers looked like they’d been drop-kicked, wrappers were half-ripped before we even touched them, and the fries had the warmth and texture of something left under a heat lamp since yesterday. At this point, I wouldn’t have been surprised if the soda came carbonated backwards.
Whoever is running this place either doesn’t care or is actively trying to make customers regret their decisions. If you like confusion, cold food, and being berated for following basic traffic laws, by all means, give this Burger King a visit. Otherwise, run.
Atmosphere: 1
Food: 2
Service: 1
Tired of my orders being wrong I ordered a fish sandwich without pickles lettuce and tartar sauce I get home and guess what it has on it everything that I didn't want. This is the second time now I went there and it's the same thing they put all the s*** on you don't want.
Atmosphere: 1
Food: 1
Service: 1
I was just here and realized I had forgot my wallet after I ordered, I apologized and said I would be back and the manager (assuming) said it was on the house. Really made my day!
Atmosphere: 5
Food: 5
Service: 5
They never have milkshakes. Or anything else, for that matter. Ever. Place is useless. You can call them any given day and they'll rattle off a list of the things they're out of. It's pathetic.
Unapologetic management, ill-performing staff. They haven't scraped the bottom of the barrel — they've gone clean through it, and are digging up the stagnant patch of swamp that the barrel of talent was rotting away on.
The franchisee would do well to terminate the staff, rehire/retrain from the ground up. Or just shut it down, it's an embarrassment to the brand. For shame.
Don't go this place it's the worse service I have ever gotten. Placed 2 separate orders got up to the window paid for both was handed 3 bags with food for the first order and was missing half the food. When I asked about my food was asked what I ordered like dude I just paid for my food. Then was told to go park. Some girl brought out a bag with 2 sandwiches in and yet still missing food. My son in law had to go in 3 times before we had all the food we ordered. My daughter called after leaving to talk to the manager and she was down right rude and raising her voice at my daughter tell her we lied to get more food. Like really worse place ever don't waste your money going here.
Atmosphere: 1
Food: 1
Service: 1
Stopped here because it was late and there any many vegetarian options open that late ( around 10PM). Ordered an impossible whopper and was given a regular whopper in the impossible wrapper. Didn’t realize until I got home and couldn’t eat the food I paid for, which was not cheap. Beware if you’re expecting plant based you probably won’t get it.
Food: 1
Service: 1
Poor customer service attitudes and everything and didn't even tell me when my food was done they just sat on the counter and that was it. The way the inside is set up doesn't help either because they have that wall and they can't see you and there's no area for you to really wait when they're crowded for your food so my family and I sat at a table to wait for our food the lady comes out with my mom's food yelling because my mom didn't hear her calling the food out supposedly but there's a huge wall like I said so she brings it over to my mom and my mom nicely asked do you use not call out the numbers and the lady got snippy and said I don't have your slip so I just called out what the food was then after that no one told me about my food and just left it sitting on the counter. Poor customer service would not recommend going they need to fire the workers they got and get new ones that know how to respect people.
Atmosphere: 1
Food: 1
Service: 1
Rude as shit cant even serve a customer better and short changed me when i ask them they are rude as hell try to get some decent staff who can give that job some respect
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Onion Rings, Classic Wrap Spicy Wrap Honey Mustard Wrap
Restaurantji Recommends
Yall just be throwing anything in the bag & sending it on its way . Annoying as hell to have a long day and be hungry , order uber , and then getting your meal that is missing items or isn’t even the meal you ordered to begin with . Also missing sauce for these dry ass nuggets y’all decided to send that I didn’t order .
Stop hiring people that can't follow simple instructions. Constantly getting the wrong food when I order delivery. This burger king is terrible
Yoda absolutely loves the service here, weather it’s my first time the week or my 15th visit they treat today with respect!
We need more restoration like this, unlike sonic who kicked me out after 7 hours :(
Atmosphere: 5
Food: 5
Service: 5
Today at 11:: am
I order impossible meal from the drive through
I ask not to put bickles, I took the order and I found bickles inside the sandwich and I'm allergic to it. Also the fries came too cold
Very bad service guys
Atmosphere: 1
Food: 1
Service: 2
I really love the five dollar whopper Junior combo meal. They have right now! You just can’t beat the price! And even though Wendy’s and McDonald’s do the same thing. Nothing beats a flame grill taste.
Atmosphere: 1
Food: 3
Service: 2
Recommended dishes: Whopper, Onion Rings
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