Caruso's Italian Restaurant & Pizzeria
2719 Lititz Pike, Lancaster
(717) 569-7989
Recent Reviews
Sort by
What happened to Caruso's? One rude dude ruined the whole experience.
I used to love getting takeout. Yummy food at the end of a long day. The staff -- often students -- were so personable and polite. The last three times I've called, however, some nasty guy answered the phone and snapped at me for some unknown reason -- every time! If he's at the pick-up window, same deal. My fear is this is the owner, so he can't be fired.
Rude once -- forgiven. Rude twice -- questioned giving them business. Rude THREE times -- never again. A good thing gone bad. Customer service counts!!
Atmosphere: 1
Food: 5
Service: 1
After ordering multiple times and the continued mess ups, I had to leave a review. I ordered 2 slices of cheese pizza w/ extra cheese and pepperoni. As you can see there isn't any pepperoni and as for the cheese? It doesn't even touch the sides of the slice. All the cheese is in the middle. What's extra about that? When calling there is no customer service, they just want to argue about the issue. Their justification for my order being messed up is that they didn't charge me for the pepperoni. Considering that I paid over $11 for 2 slices I expect it to be the way I want it. Maybe instead of rushing through the order, take your time and get it right. As for me I will no longer order from this Caruso's and definitely not recommend it to others. This isn't the first time nor will it be the last screw up.
Food: 1
Service: 1
The pizza is always on point and they make an awesome sandwich with a homemade roll.
Atmosphere: 5
Food: 5
Service: 5
Always great food and service
Atmosphere: 5
Food: 5
Service: 5
Absolutely horrible and disgusting. Long story short, ordered online, they forgot more than half my order blaming that the back kitchen never got my order . More than 30 minutes go by and they bring the forgotten items to my car and take $6 off (after I asked them to reimburse me for the inconvenience as I had 4 hungry kids in the car) bring food home and the wings that were ordered as mild brought tears to my kids eyes as well as my own. Way too spicy and def not mild.
4 cheese pizza was not cooked all the way. Tasted like they drizzled American cheese on top of the pizza.
Only thing that was delicious was the salad.
Sent 2 messages to the business and never heard anything back. Absolutely disgusting and a waste of money. We ended up throwing the food out.
First time I got food here I used to drive up. Server was friendly and over the phone order taker was great also! You should give it a try
Food: 5
Service: 5
Everything was just as ordered and tasted GREAT!
Atmosphere: 5
Food: 5
Service: 5
When at Caruso's you can always expect excellent food, friendly staff and a family friendly atmosphere. Can't recommend them enough
Atmosphere: 5
Food: 5
Service: 5
Delivery was on time and the pizzas were delicious!
Food: 5
Service: 5
Online order ready ontime, easy ordering process, yummy food
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
We love Caruso’s pizza! Their boneless wings are great and their salads are fresh.
Atmosphere: 5
Food: 5
Service: 5
Just great food and plenty of it.
Atmosphere: 5
Food: 5
Service: 5
Pizza is always great. Love yourStromboli. The service on pick up is always great.
Food: 5
Service: 5
Wonderful food and d service
Atmosphere: 5
Food: 5
Service: 5
Food was excellent no complaints there. But, both were supposed to be grinders only 1was. I ordered through the slice app. You have a charge for everything. From the ingredients on our subs to a service charge to a delivery charge and a tip. The delivery driver does nothing to earn a tip. He/she just places the food at the door without even a knock. I specifically requested a knock so I know when my food has arrived. As far as the service fee, why should I pay for you to upgrade your equipment? Again the only thing great was the food, nothing else.
Atmosphere: 3
Food: 5
Service: 2
Loading...