My only complaint is it seems like they are always out of something. Rarely I am able to get my whole order but other than this. The staff are nice and the store is always clean
Atmosphere: 4
Food: 4
Service: 4
Spencer Miles
They went from being the fastest drive-through I've ever seen 2 so slow the line gets backed up about the driveway meaning I don't have time to get coffee anymore. It's probably related to new hires. You've got to find a way to speed them up it's been like this on and off for weeks now.
Service: 1
LaToya Williams
Everything went up š²šø
Atmosphere: 4
Food: 4
Service: 4
Kaitlyn McCarthy (KEM)
Iāve never had an issue with this Dunkin till today which is incredible because all the times Iāve gone it had been extremely busy, however that was not the case when it was beyond slow and I was the one of two customers in the drive through. I had just ordered on the mobile app only two $6 meal deals and two donuts. The reaction I received from the girl at the drive through was so rude claiming that they needed more time and that I should not have immediately come after placing my order. When I got to the window I was greeted by the manager with all the food very quickly handed to me. Being a past Dunkin employee and shift leader at another location I had to ask why it was such a problem being that Iād never had this problem ordering at a Dunkin or when I worked for the company myself. The manager responded with equal attitude claiming that it is more difficult to handle a mobile order when that is not the case at all, this is actually easier because all you have to do is complete the order printed on the slip where as your skipping the entire step of having to take the order over the drive through and make sure you put everything in correctly to the system. He then had the audacity to say I do know how it is when I said I worked for Dunkin and that his logic makes no sense to me. I do in-fact know how it works and that all they are essentially saying is that they are too lazy and unwilling to provide proper service and greet the customer with a good attitude. No matter what Dunkin OR company providing service you go to the employee policy is that āthe customer is always rightā and that you show professionalism no matter what.
This is a long review and I apologize for that however this Dunkin is not worth anyoneās time and whoever owns this branch really should see what kind of employees they have working for them. Especially those in managerial positions.
Atmosphere: 1
Food: 4
Service: 1
Kelley Christopher
This location is CONSISTENTLY BAD. Every time I try to come here. They have an attitude. Today was told they only have drinks available. The other 2 Lancaster locations are managed much better. AVOID.
Atmosphere: 1
Food: 1
Service: 1
Jennifer O'Brien
As somebody that does not drive, I look forward to going in and getting the coffee and donuts at this place because they are always very good, when we go in after 2 PM, the dining area is always closed, but not clearly marked until you get right up to the door. Thereās a sign that says open within once you go around and go to the door it says drive-through only.
As someone without a car and with mobility issues I have to walk all the way up there to even enjoy the service and I walked all the way there and they were closed only accepting driving orders
Considering that the sign lit electric sign saying open at the front of the store is lit. It is very misleading and desiderate for those of us who do not drive and have trouble getting around.
This has happened three or four times in the span of us going there. It is poor customer service to cut off dining service hours. When their terminal for order is touchscreen they donāt even have to pay someone to stand the counter.
I love the food. I love the atmosphere and I love going there however, if theyāre going to continue to insist upon closing the doors after a certain time and putting up a sign that says ā we are open but only drive-through ordersā
They should consider a modified sign instead of just ā Openā that says āOpen Drive Thru onlyā in plain sight where everyone can see. Even put it on the website.
Atmosphere: 1
Food: 5
Service: 1
Ambros _
My sourdough breakfast sandwich only had ingredients in half the sandwich, I donāt even know how you screw it up this bad (I used to work at a different Dunkin and it is ridiculously easy to make these)
Atmosphere: 1
Food: 1
Service: 2
Maritza Hamilton
they almost always are out of food when i go :(
Atmosphere: 1
Food: 1
Service: 3
Amber Hollister
I cannot believe I made a positive review before. This store has cockroaches and some of the worst customer service I have ever seen. I pray the health inspector or someone higher up actually does something about that, itās disgusting.
Atmosphere: 1
Food: 1
Service: 1
Alyssa Foreacre (Stxrcane)
Placed a mobile order just after "opening". Arrived to the store only for lights to be off. Waiting on refund
I was refused service at 8:00 am because I walked inside, this is after I ordered and paid at a kiosk. I was told to use the drive through next time.
Atmosphere: 1
Food: 1
Service: 1
Amy Kuster
I understand if you need to clean up during shift but with 3 people working one should be able to do drive thru, one can handle the front and one can handle the kitchen. Not the best service. Kiosk only isnāt it. Do better
Atmosphere: 1
Service: 1
Chelsea Christmas
On 11/26 around 10:30am I ordered a cookie butter cold brew with cream through the drive-thru. When I arrived at the window, I was handed a small vanilla latte instead. The white female employee, quickly realized the mistake and worked to fix it, which I appreciated. However, when my corrected drink was brought out, it didnāt have the cream I had requested.
When I pointed this out, the employee seemed visibly annoyed. At this point, another employeeāa Latino man with piercingsāasked her, āWhat happened?ā After she explained, he told me, āThis is why you need to come inside to order and not use the drive-thru.ā I was confused and asked if he was addressing me, and he confirmed that he was.
The first employee then returned with my drink and explained the issue stemmed from two employees taking orders at the same time, causing confusion. I replied, āHow is that my fault?ā She responded by slamming the window and yelling, āHave a good day, maāam.ā
This experience was incredibly frustrating. The mix-up was an internal issue, yet I was treated with hostility when pointing out errors in my order. The rude behavior of both employees was completely uncalled for. I will not be returning to this Dunkinā location.
Atmosphere: 1
Food: 1
Service: 1
fatimah alqudsi
This is the worst dunkin ever! They donāt know what customer service is! Thereās not one time thereās several times I been there and itās always the same treatment. I only go there bc itās close to my house but never going there again. Staff can be the worst and most rude people ever! I cannot believe their manager or even corporate not holding them accountable!!!! They donāt even say hi! It goes straight to what can I get u rudley! The customer which is me the one who says how are u they donāt even say and u? It feels like they always want u to leave quick. Dunkin losing all these customers because they donāt want to teach their staff customer service. Do yourself a favor and avoid this location because youāll be humiliating yourself. If you canāt trust the employees and their attitude then you canāt trust your food. Bye to this location for ever! I would give Negative 10 for them not even counting how many times they missed things off my order.
Atmosphere: 1
Food: 1
Service: 1
Nancy Dykie
Use the drive thru on my way to work. Same time during the week (5:30am). If the man is working, service is GREAT. Fast, accurate and complete. BUT if the woman is working she ALWAYS says she can't do any food "because the ovens are not on". She was arguing with driver in front of me today about not having any food available and he drove off. Someone please show this woman how to turn on the ovens.
My only complaint is it seems like they are always out of something. Rarely I am able to get my whole order but other than this. The staff are nice and the store is always clean
Atmosphere: 4
Food: 4
Service: 4
They went from being the fastest drive-through I've ever seen 2 so slow the line gets backed up about the driveway meaning I don't have time to get coffee anymore. It's probably related to new hires. You've got to find a way to speed them up it's been like this on and off for weeks now.
Service: 1
Everything went up š²šø
Atmosphere: 4
Food: 4
Service: 4
Iāve never had an issue with this Dunkin till today which is incredible because all the times Iāve gone it had been extremely busy, however that was not the case when it was beyond slow and I was the one of two customers in the drive through. I had just ordered on the mobile app only two $6 meal deals and two donuts. The reaction I received from the girl at the drive through was so rude claiming that they needed more time and that I should not have immediately come after placing my order. When I got to the window I was greeted by the manager with all the food very quickly handed to me. Being a past Dunkin employee and shift leader at another location I had to ask why it was such a problem being that Iād never had this problem ordering at a Dunkin or when I worked for the company myself. The manager responded with equal attitude claiming that it is more difficult to handle a mobile order when that is not the case at all, this is actually easier because all you have to do is complete the order printed on the slip where as your skipping the entire step of having to take the order over the drive through and make sure you put everything in correctly to the system. He then had the audacity to say I do know how it is when I said I worked for Dunkin and that his logic makes no sense to me. I do in-fact know how it works and that all they are essentially saying is that they are too lazy and unwilling to provide proper service and greet the customer with a good attitude. No matter what Dunkin OR company providing service you go to the employee policy is that āthe customer is always rightā and that you show professionalism no matter what.
This is a long review and I apologize for that however this Dunkin is not worth anyoneās time and whoever owns this branch really should see what kind of employees they have working for them. Especially those in managerial positions.
Atmosphere: 1
Food: 4
Service: 1
This location is CONSISTENTLY BAD. Every time I try to come here. They have an attitude. Today was told they only have drinks available. The other 2 Lancaster locations are managed much better. AVOID.
Atmosphere: 1
Food: 1
Service: 1
As somebody that does not drive, I look forward to going in and getting the coffee and donuts at this place because they are always very good, when we go in after 2 PM, the dining area is always closed, but not clearly marked until you get right up to the door. Thereās a sign that says open within once you go around and go to the door it says drive-through only.
As someone without a car and with mobility issues I have to walk all the way up there to even enjoy the service and I walked all the way there and they were closed only accepting driving orders
Considering that the sign lit electric sign saying open at the front of the store is lit. It is very misleading and desiderate for those of us who do not drive and have trouble getting around.
This has happened three or four times in the span of us going there. It is poor customer service to cut off dining service hours. When their terminal for order is touchscreen they donāt even have to pay someone to stand the counter.
I love the food. I love the atmosphere and I love going there however, if theyāre going to continue to insist upon closing the doors after a certain time and putting up a sign that says ā we are open but only drive-through ordersā
They should consider a modified sign instead of just ā Openā that says āOpen Drive Thru onlyā in plain sight where everyone can see. Even put it on the website.
Atmosphere: 1
Food: 5
Service: 1
My sourdough breakfast sandwich only had ingredients in half the sandwich, I donāt even know how you screw it up this bad (I used to work at a different Dunkin and it is ridiculously easy to make these)
Atmosphere: 1
Food: 1
Service: 2
they almost always are out of food when i go :(
Atmosphere: 1
Food: 1
Service: 3
I cannot believe I made a positive review before. This store has cockroaches and some of the worst customer service I have ever seen. I pray the health inspector or someone higher up actually does something about that, itās disgusting.
Atmosphere: 1
Food: 1
Service: 1
Placed a mobile order just after "opening". Arrived to the store only for lights to be off. Waiting on refund
Restaurantji Recommends
I was refused service at 8:00 am because I walked inside, this is after I ordered and paid at a kiosk. I was told to use the drive through next time.
Atmosphere: 1
Food: 1
Service: 1
I understand if you need to clean up during shift but with 3 people working one should be able to do drive thru, one can handle the front and one can handle the kitchen. Not the best service. Kiosk only isnāt it. Do better
Atmosphere: 1
Service: 1
On 11/26 around 10:30am I ordered a cookie butter cold brew with cream through the drive-thru. When I arrived at the window, I was handed a small vanilla latte instead. The white female employee, quickly realized the mistake and worked to fix it, which I appreciated. However, when my corrected drink was brought out, it didnāt have the cream I had requested.
When I pointed this out, the employee seemed visibly annoyed. At this point, another employeeāa Latino man with piercingsāasked her, āWhat happened?ā After she explained, he told me, āThis is why you need to come inside to order and not use the drive-thru.ā I was confused and asked if he was addressing me, and he confirmed that he was.
The first employee then returned with my drink and explained the issue stemmed from two employees taking orders at the same time, causing confusion. I replied, āHow is that my fault?ā She responded by slamming the window and yelling, āHave a good day, maāam.ā
This experience was incredibly frustrating. The mix-up was an internal issue, yet I was treated with hostility when pointing out errors in my order. The rude behavior of both employees was completely uncalled for. I will not be returning to this Dunkinā location.
Atmosphere: 1
Food: 1
Service: 1
This is the worst dunkin ever! They donāt know what customer service is! Thereās not one time thereās several times I been there and itās always the same treatment. I only go there bc itās close to my house but never going there again. Staff can be the worst and most rude people ever! I cannot believe their manager or even corporate not holding them accountable!!!! They donāt even say hi! It goes straight to what can I get u rudley! The customer which is me the one who says how are u they donāt even say and u? It feels like they always want u to leave quick. Dunkin losing all these customers because they donāt want to teach their staff customer service. Do yourself a favor and avoid this location because youāll be humiliating yourself. If you canāt trust the employees and their attitude then you canāt trust your food. Bye to this location for ever! I would give Negative 10 for them not even counting how many times they missed things off my order.
Atmosphere: 1
Food: 1
Service: 1
Use the drive thru on my way to work. Same time during the week (5:30am). If the man is working, service is GREAT. Fast, accurate and complete. BUT if the woman is working she ALWAYS says she can't do any food "because the ovens are not on". She was arguing with driver in front of me today about not having any food available and he drove off. Someone please show this woman how to turn on the ovens.
Atmosphere: 1
Food: 1
Service: 1
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