Ordered three sandwiches two roast beef toast, toasted ones and an Italian toast. It got them home wound up throwing the worn out. It was so full of salt whether the meat the salt I have no idea, but I couldn’t even eat it. That’s how much salt was in it. I then called the manager this morning. Spoke to him. His name is Alex. His response to me was oh well, sorry about that. That was it that was his response not wow really sorry sir can I help you? Can I credit you give you a gift card or anything so I said no message so thank you very much. Not that I was looking for anything but just a young punk manager, not knowing how to deal with people not dealing with customers properly that’s how he’s trained the way society is today so that being said, I advised him I said is that’s how you feel right now, sir you have permanently lost my business to any Jimmy John’s that I will ever come across I will never ever ever order again from Jimmy John’s, so thank you very much Alex the manager I greatly Time and consideration and and empathy towards your customers
Food: 1
Service: 1
Ben Siegrist
Was really great but today just standing here waiting and waiting for a very long time. Seems like they don’t have a staff and set up to accommodate the business. that was one of the reasons I came here – because it was Quick and Quality but the quickness is long gone… generic Fast food is even faster than this.
Atmosphere: 1
Food: 1
Service: 1
Nicolas W
Jimmy Johns is Jimmy Johns, you know what you're going to get in a positive way. However, I wanted to give a moment to appreciate this particular location, and more specifically order taker Donovan for his great service. He had the right attitude and was friendly, even though we arrived 10 minutes before closing and it was late.
Atmosphere: 5
Food: 5
Service: 5
Brian and Amy Smith
I don't really need to repeat what happened to our order. Just look at everybody else's negative reviews because it hasn't changed in at least 8 years.
Atmosphere: 1
Food: 2
Service: 1
Shane Powers
Good subs
Atmosphere: 3
Food: 3
Service: 3
Michael Finch
It was just okay
Atmosphere: 3
Food: 3
Service: 3
Kayla
Sub was great only downside is, the dining room was closed
Atmosphere: 1
Food: 5
Lena Jackson
On October 5th I placed an order at the Oregon Pike location. Order was taken in full as well as payment, just for the employee that took my order to call back and say my address is 16 minutes away and their policy says no more than 5. I asked them to post void my payment so there’s no wait which they agreed to and to date 10/15/24 nothing. To top it off one of their female store managers had the audacity to be offended after I responded with a threat to sue them when she told me that I would keep getting the same answer from her anytime I call. They had no problem with charging me $33.81 and could have even delivered the food since it was their mistake to make it right but all I got was unprofessional folks on the phone. The employee that answered put me on hold to get the manager just to get back on saying yeah what’s up! The most unprofessional group of people ever! Will never spend another dollar with them!
Mario Martinez
It's excellent I love it
Atmosphere: 5
Food: 5
Service: 5
Jon
When is that DISGUSTING Mediterranean wrap being removed from the menu?
I have always had my orders delivered or picked up with zero problems. Today I went to the Lancaster store to order and I was very disappointed with the lack of customer service. When we walked in the store, the guy at the register just stood there and stared out the window, no greeting. When I went to pick up what I thought were my sandwiches, i was yelled at very rudely by an employee in the back, that they weren't mine. To top it all off, they forgot my potato salad and i had to drive back with No apologies.Not a great environment.
Atmosphere: 3
Food: 4
Service: 2
Connie Breneman
Nothing better than a fresh sub! Friendly and fast service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Italian Sub
Adrian Huhn
Freaky fast?! How so? Took 40 min for my order to even leave! I’m 2 minutes away and it still took an additional 20 minutes to get here. An HOUR for Jimmy John’s?! Never again ?
Atmosphere: 1
Food: 1
Service: 1
Donald Newcomb
Nice place for a quick lunch sandwich.
Atmosphere: 4
Food: 4
Service: 4
Ari Springer
This is the only closest location by me because everything is far away in this damn state. I swear they can't make their sandwiches good or follow simple instructions. I day no onions or tomatoes and they somehow still do. I got a number 9 which comes with ham automatically on it and they somehow miss that. Ive worked at jj when i was 16, its not hard. There's even something to look at when you make the sandwiches, please teach your sandwich employees to do better its so annoying.
Ordered three sandwiches two roast beef toast, toasted ones and an Italian toast. It got them home wound up throwing the worn out. It was so full of salt whether the meat the salt I have no idea, but I couldn’t even eat it. That’s how much salt was in it. I then called the manager this morning. Spoke to him. His name is Alex. His response to me was oh well, sorry about that. That was it that was his response not wow really sorry sir can I help you? Can I credit you give you a gift card or anything so I said no message so thank you very much. Not that I was looking for anything but just a young punk manager, not knowing how to deal with people not dealing with customers properly that’s how he’s trained the way society is today so that being said, I advised him I said is that’s how you feel right now, sir you have permanently lost my business to any Jimmy John’s that I will ever come across I will never ever ever order again from Jimmy John’s, so thank you very much Alex the manager I greatly Time and consideration and and empathy towards your customers
Food: 1
Service: 1
Was really great but today just standing here waiting and waiting for a very long time. Seems like they don’t have a staff and set up to accommodate the business. that was one of the reasons I came here – because it was Quick and Quality but the quickness is long gone… generic Fast food is even faster than this.
Atmosphere: 1
Food: 1
Service: 1
Jimmy Johns is Jimmy Johns, you know what you're going to get in a positive way. However, I wanted to give a moment to appreciate this particular location, and more specifically order taker Donovan for his great service. He had the right attitude and was friendly, even though we arrived 10 minutes before closing and it was late.
Atmosphere: 5
Food: 5
Service: 5
I don't really need to repeat what happened to our order. Just look at everybody else's negative reviews because it hasn't changed in at least 8 years.
Atmosphere: 1
Food: 2
Service: 1
Good subs
Atmosphere: 3
Food: 3
Service: 3
It was just okay
Atmosphere: 3
Food: 3
Service: 3
Sub was great only downside is, the dining room was closed
Atmosphere: 1
Food: 5
On October 5th I placed an order at the Oregon Pike location. Order was taken in full as well as payment, just for the employee that took my order to call back and say my address is 16 minutes away and their policy says no more than 5. I asked them to post void my payment so there’s no wait which they agreed to and to date 10/15/24 nothing. To top it off one of their female store managers had the audacity to be offended after I responded with a threat to sue them when she told me that I would keep getting the same answer from her anytime I call. They had no problem with charging me $33.81 and could have even delivered the food since it was their mistake to make it right but all I got was unprofessional folks on the phone. The employee that answered put me on hold to get the manager just to get back on saying yeah what’s up! The most unprofessional group of people ever! Will never spend another dollar with them!
It's excellent I love it
Atmosphere: 5
Food: 5
Service: 5
When is that DISGUSTING Mediterranean wrap being removed from the menu?
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I have always had my orders delivered or picked up with zero problems. Today I went to the Lancaster store to order and I was very disappointed with the lack of customer service. When we walked in the store, the guy at the register just stood there and stared out the window, no greeting. When I went to pick up what I thought were my sandwiches, i was yelled at very rudely by an employee in the back, that they weren't mine. To top it all off, they forgot my potato salad and i had to drive back with No apologies.Not a great environment.
Atmosphere: 3
Food: 4
Service: 2
Nothing better than a fresh sub! Friendly and fast service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Italian Sub
Freaky fast?! How so? Took 40 min for my order to even leave! I’m 2 minutes away and it still took an additional 20 minutes to get here. An HOUR for Jimmy John’s?! Never again ?
Atmosphere: 1
Food: 1
Service: 1
Nice place for a quick lunch sandwich.
Atmosphere: 4
Food: 4
Service: 4
This is the only closest location by me because everything is far away in this damn state. I swear they can't make their sandwiches good or follow simple instructions. I day no onions or tomatoes and they somehow still do. I got a number 9 which comes with ham automatically on it and they somehow miss that. Ive worked at jj when i was 16, its not hard. There's even something to look at when you make the sandwiches, please teach your sandwich employees to do better its so annoying.
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