Piccadilly Coffee & Tea House

The service & the owner was absolutely TERRIBLE. Very rude. The food was disgusting. We asked multiple times for them not to touch the food with their bare hands & of course the continued to do so , so very dirty. Did not respect the food allergies . We told them someone was allergic to strawberries so they brought out a bowl full of them to her !!!?? They charged us for soups that were free & when we asked for a refund the refunded the wrong people. The owner was absolutely horrible & rude. As a manager myself I expect way better customer service. Will NEVER be returning again. Worst customer service ever.

This cafe is so cozy-- from the front door to the very back of their shop where you can also find yourself nestled between trees and umbrellas. The front of the shop is what caught my attention. Nicely shaded by plants and umbrellas. They didn't have any outlets in the front patio, so I hid myself in the back patio.

Excellent High Tea. My Mother and I had these best time ever The waiter was very friendly and knowledgeable with all the questions we had.the Danish and cakes were so fresh and wonderfully warm The tea was delicious. The atmosphere was delightful. I like the fact that you can put hats on for pictures such a fun time.

What a wonderful experience! Brought my preschooler in for a tea party, and they took such great care of us. We had the full high tea experience, and everything was explained to us. She was offered a Chip cup from beauty and the Beast. We donned some fascinators and really had a great experience. Our waiter was super attentive. Would definitely recommend and we will be back

Excellent afternoon treat! High tea at Piccadilly with friends is highly recommended. Huge selections of teas to choose from, which pair well with their delicious sandwiches and desserts. Very reasonably prices as well! I'm already planning my next visit! Highly recommended.

We had a tea play date here today and loved everything about it ! My girls said they felt like queens and that we HAVE to come back! I loved it also, delicious food and teas

This was a treat! Lovely tea, sandwiches, scones with clotted cream and jam and a few other tasty nibbles! Thank you!

Besides the small but varied menu of foods and wide variety of teas, you can have fun selecting the perfect hat to wear during your compete experience

This place is a Gem!! No matter your age it’s a great place! The food was amazing, the atmosphere was delightful and the staff was amazing! We will be back!

What a beautiful place! The owner and staff are very pleasant! The food is fresh and tastes great! Was passing through Lancaster from a business trip and I popped in for a quick bite. Will DEF be going back, next time I visit the area!

I intended to order the full afternoon tea set. However, the waiter got confused and added the duchess tea set to my order. The confusion must be due to the fact that I asked for Duchess, a type of tea on the menu here, for my afternoon tea set. The waiter asked me for a second type of tea, to which I asked why two types of tea are needed? Instead of realizing the confusion, the waiter put both tea sets on the order. Adding to the problems is the fact that they mixed my tea set items in with those ordered by my companions. I had no idea what was mine and more uncomfortable confusion ensued. When the bill came I asked why two sets were on the bill. Upon realizing the confusion the waiter made no attempt at reconciliation. To make matters even worse, they added a sharing charge. I "ordered" two tea sets and shared only with my wife. Upon explaining this, the waiter responded merely with "oh" and again made no attempt at reconciliation.After all this I left feeling most dissatisfied...And I was still hungry.

Wonderful experience! I called and made a reservation 2 days in advance for a party of 8 and when we arrived, our table was ready for us. The staff member (Steve, I believe) was very nice and informative. The food was delicious and the tea was great. No issues. I'd recommend this tea house!

Wanted something different. We went 15 mi off the beaten path to get there. It was worth it. Asked if we had a reservation said no. Was offered couch seating or outside. It was nice so we went outside. Tea was great and avocado toast for breakfast was outstanding. I definitely recommend but call first if you can’t sit outside. We left early because we both are allergic to bees and we had them buzzing around us. Love this place

Only had te Piccadilly special tea great taste will visit again for breakfast

Great experience. Waiter was patient and knowledgeable. We had high tea. Both tea and food were excellent. Will return.