Takeout. This place is understaffed and people were unfriendly and unengaged. The workers, especially the boys in the evenings need re-trained. So below par for customer service. They act like you are bugging them. I asked for a spicy nacho steak and got a chicken instead. They should all work in a place where they don't have to interact with humans. I know if I was the owner, I would be disappointed. Stay clear and choose another Subway.
Atmosphere: 1
Food: 4
Service: 1
Brooklyn Florencani
Very clean store! Excellent customer service. Amber was attentive to customers coming in by acknowledging them and saying hello, how are you to each one. Very personable and quick with making orders.
Atmosphere: 5
Food: 4
Service: 5
Kat Waltz
Always Service with a smile and Polite staff.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies, Steak & Cheese
Samantha Clark
If I could do 0 stars I would, I Paid $15 for a foot long that I'm pretty sure I was charged double for.... no reciept an they didn't even wanna put enough mayo or lettuce cause the girl didn't wanna go to the back an get more from the fridge, there was hair on my cheese. Highly disturbing an disgusting an people REALLY need proper training
Atmosphere: 1
Food: 1
Service: 1
Ashley W.
Service is super slow. Employees aren't super engaged. They are typically sitting at a table and then get up to work when people come in and then return to the table after they finish with customers. Food isn't bad, typical Subway. Atmosphere is hit or miss, we have been in there when somewhat inappropriate music was playing on the TV. Prices have gone up quite a bit. Three footling with meal for $50 is crazy considering they don't have much meat or cheese on them. Would rather spend that money for full subs but needed a quick dinner stop.
Atmosphere: 3
Food: 3
Service: 3
Pankaj Kumar
Staffed by two youngsters without any customer service training. I was the only customer in line for 3 minutes and was not even acknowledged. When asked if I could place an order, just got a look and then order was placed 2 minutes later.Staff seemed irritated
Atmosphere: 3
Food: 3
Service: 1
Emma Karoullas
Tried to get food at 2pm on Friday. There appeared to be one employee in the front making a sandwich who didn’t look up or acknowledge me for over 5 minutes. He went to the back to refill a bottle of mayo still without acknowledging me. I left so I didn’t get to try the food. A simple, “I’ll be right with you” would have gone a long way.
Service: 1
Delicia Chuwan
Today two girls that work there, charged me before they gave me my pizza but even then the pizza was burnt, I asked for another one but that was burned as well, they were also mocking me. I do not like this customer service, I went to subway at 4:50 and only picked up the pizza at 5:15. Disappointing do better!
Atmosphere: 4
Food: 1
Service: 1
Michael Kauffman
Extremely clean store. Teenage gentleman took my order with pleasure and humility. Absolutely fantastic food and service, despite the fact this location is busy and understaffed (he was closing by himself)
Atmosphere: 5
Food: 5
Service: 5
Tom
Just like every other subway except for the rude employee. The guy with the long curly hair yelled when I couldn't hear him and guy an attitude when he couldn't hear my son.The dude with the greying beard was mad cool
DO NOT ORDER FROM. THIS STORE. THE MANAGER IS EXTREMELY RUDE AND STEALS FROM YOU. THEY CHARGED ME FOR SOMETHING AND DID NOT INCLUDE IT IN MY ORDER AND REFUSED TO REFUND MY MONEY AND HUNG UP ON ME WOULD NOT GIVE ME HIS NAME OR THE REGIONAL MANAGER NAME. EXTREMELY RUDE AND HUNG UP AGAIN
SpicySpaghetti19
WORST subway in Lancaster, DO NOT go here. Every time I go the service is horrible, slow, and the subs are never made correctly. Workers care more about chatting than doing their jobs, and the food is always horrible.
Food: 1
Service: 1
jenn stallings seabolt
Our online order, made an hour before closing, was not made when we arrived because the worker decided to start closing up instead. After waiting, she asked my husband was there for an online order. He said yes, she finishes, we take it home…BOTH sandwiches were completely incorrect, not toasted and instead of a warm churro, gave us cold stale cookies. I’m most upset about that churro and the points I lost ordering it. We complained , had our information passed to the owner and absolutely NO response. I will. LOUDLY share my experience with this franchise owner and location. STAY AWAY FROM THIS LOCATION
Atmosphere: 2
Food: 2
Service: 1
Natalie DeStefano
both staff members were high and kept leaving in the middle of us ordering
Barb Jones
Got food from them today the sandwich were disgusting and the tuna sandwich had no tuna I would be embarrassed to send food to someone like this I took pics
Takeout. This place is understaffed and people were unfriendly and unengaged. The workers, especially the boys in the evenings need re-trained. So below par for customer service. They act like you are bugging them. I asked for a spicy nacho steak and got a chicken instead. They should all work in a place where they don't have to interact with humans. I know if I was the owner, I would be disappointed. Stay clear and choose another Subway.
Atmosphere: 1
Food: 4
Service: 1
Very clean store! Excellent customer service. Amber was attentive to customers coming in by acknowledging them and saying hello, how are you to each one. Very personable and quick with making orders.
Atmosphere: 5
Food: 4
Service: 5
Always Service with a smile and Polite staff.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies, Steak & Cheese
If I could do 0 stars I would, I Paid $15 for a foot long that I'm pretty sure I was charged double for.... no reciept an they didn't even wanna put enough mayo or lettuce cause the girl didn't wanna go to the back an get more from the fridge, there was hair on my cheese. Highly disturbing an disgusting an people REALLY need proper training
Atmosphere: 1
Food: 1
Service: 1
Service is super slow. Employees aren't super engaged. They are typically sitting at a table and then get up to work when people come in and then return to the table after they finish with customers. Food isn't bad, typical Subway. Atmosphere is hit or miss, we have been in there when somewhat inappropriate music was playing on the TV. Prices have gone up quite a bit. Three footling with meal for $50 is crazy considering they don't have much meat or cheese on them. Would rather spend that money for full subs but needed a quick dinner stop.
Atmosphere: 3
Food: 3
Service: 3
Staffed by two youngsters without any customer service training. I was the only customer in line for 3 minutes and was not even acknowledged. When asked if I could place an order, just got a look and then order was placed 2 minutes later.Staff seemed irritated
Atmosphere: 3
Food: 3
Service: 1
Tried to get food at 2pm on Friday. There appeared to be one employee in the front making a sandwich who didn’t look up or acknowledge me for over 5 minutes. He went to the back to refill a bottle of mayo still without acknowledging me. I left so I didn’t get to try the food. A simple, “I’ll be right with you” would have gone a long way.
Service: 1
Today two girls that work there, charged me before they gave me my pizza but even then the pizza was burnt, I asked for another one but that was burned as well, they were also mocking me. I do not like this customer service, I went to subway at 4:50 and only picked up the pizza at 5:15. Disappointing do better!
Atmosphere: 4
Food: 1
Service: 1
Extremely clean store. Teenage gentleman took my order with pleasure and humility. Absolutely fantastic food and service, despite the fact this location is busy and understaffed (he was closing by himself)
Atmosphere: 5
Food: 5
Service: 5
Just like every other subway except for the rude employee. The guy with the long curly hair yelled when I couldn't hear him and guy an attitude when he couldn't hear my son.The dude with the greying beard was mad cool
Food: 5
Service: 3
Restaurantji Recommends
DO NOT ORDER FROM. THIS STORE. THE MANAGER IS EXTREMELY RUDE AND STEALS FROM YOU. THEY CHARGED ME FOR SOMETHING AND DID NOT INCLUDE IT IN MY ORDER AND REFUSED TO REFUND MY MONEY AND HUNG UP ON ME WOULD NOT GIVE ME HIS NAME OR THE REGIONAL MANAGER NAME. EXTREMELY RUDE AND HUNG UP AGAIN
WORST subway in Lancaster, DO NOT go here. Every time I go the service is horrible, slow, and the subs are never made correctly. Workers care more about chatting than doing their jobs, and the food is always horrible.
Food: 1
Service: 1
Our online order, made an hour before closing, was not made when we arrived because the worker decided to start closing up instead. After waiting, she asked my husband was there for an online order. He said yes, she finishes, we take it home…BOTH sandwiches were completely incorrect, not toasted and instead of a warm churro, gave us cold stale cookies. I’m most upset about that churro and the points I lost ordering it. We complained , had our information passed to the owner and absolutely NO response. I will. LOUDLY share my experience with this franchise owner and location. STAY AWAY FROM THIS LOCATION
Atmosphere: 2
Food: 2
Service: 1
both staff members were high and kept leaving in the middle of us ordering
Got food from them today the sandwich were disgusting and the tuna sandwich had no tuna I would be embarrassed to send food to someone like this I took pics
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