Waffle House in Lancaster

“I go to this Waffle House every so often. They are always great here. Service, food and atmosphere are always great. The second to last time they had a new cook who over cooked the hash browns. I actually didn't go there the next day so I wouldn't see the overnight cook since I had to go out early just to miss her. There's always a good atmosphere and friendly staff and I enjoy eating there.“

“I come here AT LEAST twice a week. I love the all-star, I get it every time. Literally.
I see they are attempting to turn it around. They even tried renovations. But I didn't see what was fixed up. Seats the same, tables same, dishware same. Maybe something in the kitchen. Way in the back. Nothing changed.
makes sense to me. I've worked in kitchens.??
How about investing in a new grill upon walking in, it just be needing love.
All these things are great,
Here is my outside looking in, perspective. Well since I'm the allot.

The food is definitely good. Training should be a practice tho. The food shouldn't have a drastic difference in taste depending on who's on the grill.
A pyramid dynamic is definitely needed. Being friends is cool, but are we at work or on the block? This is food service!! Put the phones down. No Touching the hair, the fact is why No hair nets. It's like um who cares. Standing around holding phones is just wayy counter productive. The manager was there also??‍♂️.
There's no way we have unclean tables while employees are on their phones. Laptops doing homework. (More than once).
I can say The designated cook and cashier doing everything. Every time I've been there, different days, times, and shifts.
You must direct the young and encourage them. This might be their first real gig. Help them!!! Become and at least look productive.
Go bust a table, wipe down, do dishes, go prep, etc etc.
My major pet peave, gloves and washing hands.
Cook, you touch your hat change them.
You touch your drinking cup which shouldn't be visible, change the gloves.
You go in the back of the house, take off the darn apron and gloves???.
Also after the renovations, it seems you all forgot to actually dust the blinds and wipe off them high bulbs. It's dark in there.
The ambience is dull and silent. Play the music. I don't think many ppl think it work. It's always silent. Imagine a restaurant seat next to the kitchen. While eating, the background noise is just dishes and profanity.
I enjoy my time here mostly cuz it brings me back when I lived in ATL.
So I definitely wanna see this establishment get better and grow.“