Typical fast food. The fries were good. The restaurant was out of all diet sodas. I ended up with unsweetened tea after telling the server that I can't have the regular coke. No apologies or compensation was offered. I was not pleased.
Atmosphere: 4
Food: 4
Service: 3
Agustin Valentin
My favorite place
Atmosphere: 5
Food: 5
Service: 5
Tavon Green
Ordered a double with fries and it took literally forever for them to make it. The store was dirty and the meat tasted burnt.
Atmosphere: 2
Food: 2
Service: 1
Matt
If management or corporate read these, please reach out and happy to talk. Multiple times we’ve paid for food and had it missing. On our way home just before an ice storm hit, we stopped by for food. After arriving home, while the storm picked up, we discovered the wrap was completely missing. Couldn’t get ahold of anybody via phone for a while, until finally customer rep told us to go back to the store for a refund soon. Additionally, food that did arrive home was incredibly cold (4min drive).
For those that are traveling and just want a bite, from a local, please skip this location - Cold food, incorrect orders, and unhelpful staff
Atmosphere: 1
Food: 1
Service: 1
David Coon
Workers were friendly but breakfast food tasted old
Atmosphere: 5
Food: 4
Service: 5
Bill Stallings
The young lady who assisted me with my breakfast order, was having a little difficulty finding the special menu items I was wanting to purchase. She let me know that she doesn't normally work in the morning at breakfast, but she would find it. I heard someone in the drive thru and told her to take care of them while I ordered it on the kiosk. Unfortunately, it wasn't on the kiosk, and wasn't on the app. If they offer a special, it should be available on both. It was very frustrating that it wasnot, but that was not her fault. Wendy's gets 2 stars for that, but the young lady gets five. She figured it out and was incredibly nice. She made my day with the breakfast I wanted. Thank you to her and Wendy's needs to get their act together.
Atmosphere: 5
Food: 5
Service: 5
Thomas Frigm
Love their fresh hamburgers and especially the giant chocolate Frosty.
Atmosphere: 5
Food: 5
Service: 5
Matt Oswald
Service was terrible. I placed a mobile order and confirmed my arrival immediately. Waited about 10 minutes in the parking lot before entering to see if my order was ready. When i walked in there were no other customers in the establishment and for some reason none of the workers were even started working on food. They were all just standing around. The guy at the counter told me it would be “a little while”. After 28 minutes of waiting my order was ready. When i approached the counter they handed me my order and didn’t say a word. Not only did they not apologize for the wait. They didn’t even acknowledge me as a customer. Just slid the food across with a miserable look on their faces and turned away to work on something else. I have low expectations of customer service when ordering fast food but the service i received was completely unacceptable by even the lowest standards.
Atmosphere: 1
Food: 2
Service: 1
Dennis Regitz
At today's visit, I had to wait extremely long for my order. This is not the norm for Wendy's. I hit it at the busiest te for a Saturday. Everyone was working hard. No one was chatting with another employee except to communicate about the work before them. I was impressed with the diligence of the staff. Even though I had to wait, I am thankful for the effort of this Wendy's staff! It could have been a much longer wait.
Atmosphere: 4
Food: 4
Service: 4
Charles DiFazio
This Wendy's does not make the hamburgers fresh upon ordering. I ordered a double cheeseburger and it was ready in 2 minutes. It was dry and not hot and juicy. The patties were made beforehand and left for some period of time before they made my double cheeseburger. The burger sucked. I asked for the manager and someone came out that could not understand me and I could not understand them. Don't go to this Wendy's unless you want Mexican food.
The interior restaurant is uncomfortably dirty with sticky tables and floors and clearly unclean areas. The food was ok, I think?
Atmosphere: 1
Food: 4
Service: 4
Joanne Priestner
Went at 12 noon, our burgers tasted and looked like they were made at least 1/2 hour earlier..so disappointed with them. No reason why we should get stale dried out burgers at lunchtime!😡
Paula Buohl
This is the slowest Wendy’s I’ve ever been to. It’s faster for me to drive to the one in Lititz even though this is closer to my house.
Food: 3
Service: 1
Jonathan Bowman
Definitely the stickiest Wendy's we've ever visited. Kind service, decent food, but quite dirty. Our feet stick to the floor and we need to wipe the tables before sitting down.
Atmosphere: 5
Food: 5
Service: 5
Jerry Waz
I went to this Wendy’s with a special order and Sabrina and Yohannys went above and beyond to make sure my order was placed correctly! Their customer service is top notch!! They both deserve raises! Thank you so much ladies!
Typical fast food. The fries were good. The restaurant was out of all diet sodas. I ended up with unsweetened tea after telling the server that I can't have the regular coke. No apologies or compensation was offered. I was not pleased.
Atmosphere: 4
Food: 4
Service: 3
My favorite place
Atmosphere: 5
Food: 5
Service: 5
Ordered a double with fries and it took literally forever for them to make it. The store was dirty and the meat tasted burnt.
Atmosphere: 2
Food: 2
Service: 1
If management or corporate read these, please reach out and happy to talk. Multiple times we’ve paid for food and had it missing. On our way home just before an ice storm hit, we stopped by for food. After arriving home, while the storm picked up, we discovered the wrap was completely missing. Couldn’t get ahold of anybody via phone for a while, until finally customer rep told us to go back to the store for a refund soon. Additionally, food that did arrive home was incredibly cold (4min drive).
For those that are traveling and just want a bite, from a local, please skip this location - Cold food, incorrect orders, and unhelpful staff
Atmosphere: 1
Food: 1
Service: 1
Workers were friendly but breakfast food tasted old
Atmosphere: 5
Food: 4
Service: 5
The young lady who assisted me with my breakfast order, was having a little difficulty finding the special menu items I was wanting to purchase. She let me know that she doesn't normally work in the morning at breakfast, but she would find it. I heard someone in the drive thru and told her to take care of them while I ordered it on the kiosk. Unfortunately, it wasn't on the kiosk, and wasn't on the app. If they offer a special, it should be available on both. It was very frustrating that it wasnot, but that was not her fault. Wendy's gets 2 stars for that, but the young lady gets five. She figured it out and was incredibly nice. She made my day with the breakfast I wanted. Thank you to her and Wendy's needs to get their act together.
Atmosphere: 5
Food: 5
Service: 5
Love their fresh hamburgers and especially the giant chocolate Frosty.
Atmosphere: 5
Food: 5
Service: 5
Service was terrible. I placed a mobile order and confirmed my arrival immediately. Waited about 10 minutes in the parking lot before entering to see if my order was ready. When i walked in there were no other customers in the establishment and for some reason none of the workers were even started working on food. They were all just standing around. The guy at the counter told me it would be “a little while”. After 28 minutes of waiting my order was ready. When i approached the counter they handed me my order and didn’t say a word. Not only did they not apologize for the wait. They didn’t even acknowledge me as a customer. Just slid the food across with a miserable look on their faces and turned away to work on something else. I have low expectations of customer service when ordering fast food but the service i received was completely unacceptable by even the lowest standards.
Atmosphere: 1
Food: 2
Service: 1
At today's visit, I had to wait extremely long for my order. This is not the norm for Wendy's. I hit it at the busiest te for a Saturday. Everyone was working hard. No one was chatting with another employee except to communicate about the work before them. I was impressed with the diligence of the staff. Even though I had to wait, I am thankful for the effort of this Wendy's staff! It could have been a much longer wait.
Atmosphere: 4
Food: 4
Service: 4
This Wendy's does not make the hamburgers fresh upon ordering. I ordered a double cheeseburger and it was ready in 2 minutes. It was dry and not hot and juicy. The patties were made beforehand and left for some period of time before they made my double cheeseburger. The burger sucked. I asked for the manager and someone came out that could not understand me and I could not understand them. Don't go to this Wendy's unless you want Mexican food.
Atmosphere: 3
Food: 1
Service: 1
Restaurantji Recommends
The interior restaurant is uncomfortably dirty with sticky tables and floors and clearly unclean areas. The food was ok, I think?
Atmosphere: 1
Food: 4
Service: 4
Went at 12 noon, our burgers tasted and looked like they were made at least 1/2 hour earlier..so disappointed with them. No reason why we should get stale dried out burgers at lunchtime!😡
This is the slowest Wendy’s I’ve ever been to. It’s faster for me to drive to the one in Lititz even though this is closer to my house.
Food: 3
Service: 1
Definitely the stickiest Wendy's we've ever visited. Kind service, decent food, but quite dirty. Our feet stick to the floor and we need to wipe the tables before sitting down.
Atmosphere: 5
Food: 5
Service: 5
I went to this Wendy’s with a special order and Sabrina and Yohannys went above and beyond to make sure my order was placed correctly! Their customer service is top notch!! They both deserve raises! Thank you so much ladies!
Atmosphere: 5
Food: 5
Service: 5
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