Pretzel Factory claimed they had no order under my name for Super Bowl Sunday & I placed the order Tuesday beforehand. Auntie Annes(lower level) was able to have my order ready in 1.5 hours , customer service was great!
J C
The guy upstairs at the counter is always so polite! Great customer service skills Food is usually pretty good too.
Jim Grim
Went last night. Stood at the counter like an invisible man while 2 teenagers stood 20 feet away. 1 holding a wet sweep broom and the other cleaning the handle of a refrigerator. They clearly saw me and I asked if they were open. They both looked at me and said yes, never moving towards me to take my order. Finally a woman comes to the counter and was more than happy to assist. The two teenagers are clearly clueless and I don't know how they even work there. It was like watching dumb and dumber live. The saddest part is, these two clowns don't even have the brains to realize how wrong they are. The situation happened 6/26 at around 7:30. They should be fired and sent home to mommy for a juice box and a nap. These millennials are absolutely nauseating.
Atmosphere: 1
Food: 5
Service: 1
Taufiq Azam (TapoutT)
Terrible pretzels. Terrible customer service.
Atmosphere: 1
Food: 1
Service: 1
Cregg Lix
This place used to make good pretzels , about a year ago , the help changed and so did the quality, one pretzels was way overcooked, and the other was still uncooked on the inside , like raw dough, both tasted like they weren't properly prepared either. Sad but last time I will got to that store.
Lori Byrne
Charged double for my purchase ?
Google user
Love the cinnamon ?
Dawn Marie
Love the cinnamon ?
Tracy Holzerman
Fast service and the young lady working at the Cinnabon store downstairs was very nice and polite
Stef B
Why did I just have to pay for 6 little pretzels and half a cup of the sugar? Glad I waited in line for 15 minutes!
Why did I just have to pay for 6 little pretzels and half a cup of the sugar? Glad I waited in line for 15 minutes!
Jenna Spencer
I was in the mood for Auntie Anne's pretzels but was kinda grossed out to see her playing with her hair, not wearing a mask over the food, and picking it up with her bare hands.
Allison Dern
Quick and clean service! It's good there isn't one closer to me or I'd gain a pound a week. I've loved Auntie Anne's pretzels since I was little. It's a great treat when I'm in the area. Their pretzels really are one of a kind, better than Philly Pretzel in my opinion.
Joey Buck
Mmmm pretzel
Sam
Worst pretzels ever. I have been here 3-4 times and every time the pretzels are burnt at the bottoms and are hard as though they have been sitting out for a while. I have yet to have a fresh warm soft pretzel.
Pretzel Factory claimed they had no order under my name for Super Bowl Sunday & I placed the order Tuesday beforehand. Auntie Annes(lower level) was able to have my order ready in 1.5 hours , customer service was great!
The guy upstairs at the counter is always so polite! Great customer service skills
Food is usually pretty good too.
Went last night. Stood at the counter like an invisible man while 2 teenagers stood 20 feet away. 1 holding a wet sweep broom and the other cleaning the handle of a refrigerator. They clearly saw me and I asked if they were open. They both looked at me and said yes, never moving towards me to take my order. Finally a woman comes to the counter and was more than happy to assist. The two teenagers are clearly clueless and I don't know how they even work there. It was like watching dumb and dumber live. The saddest part is, these two clowns don't even have the brains to realize how wrong they are. The situation happened 6/26 at around 7:30. They should be fired and sent home to mommy for a juice box and a nap. These millennials are absolutely nauseating.
Atmosphere: 1
Food: 5
Service: 1
Terrible pretzels. Terrible customer service.
Atmosphere: 1
Food: 1
Service: 1
This place used to make good pretzels , about a year ago , the help changed and so did the quality, one pretzels was way overcooked, and the other was still uncooked on the inside , like raw dough, both tasted like they weren't properly prepared either. Sad but last time I will got to that store.
Charged double for my purchase ?
Love the cinnamon ?
Love the cinnamon ?
Fast service and the young lady working at the Cinnabon store downstairs was very nice and polite
Why did I just have to pay for 6 little pretzels and half a cup of the sugar? Glad I waited in line for 15 minutes!
Restaurantji Recommends
Why did I just have to pay for 6 little pretzels and half a cup of the sugar? Glad I waited in line for 15 minutes!
I was in the mood for Auntie Anne's pretzels but was kinda grossed out to see her playing with her hair, not wearing a mask over the food, and picking it up with her bare hands.
Quick and clean service! It's good there isn't one closer to me or I'd gain a pound a week. I've loved Auntie Anne's pretzels since I was little. It's a great treat when I'm in the area. Their pretzels really are one of a kind, better than Philly Pretzel in my opinion.
Mmmm pretzel
Worst pretzels ever. I have been here 3-4 times and every time the pretzels are burnt at the bottoms and are hard as though they have been sitting out for a while. I have yet to have a fresh warm soft pretzel.
Loading...