The WORST subway. They say they are open till 9:30. I ordered through the app to pick up at 9. 10mins before I’m supposed to go pick up my order, I get a notification that they canceled it. Why? Why was it cancelled? They had plenty of time to make it. They don’t call you to let you know why or that they had to cancel it. They have the worst customer service I’ve ever experienced.
Atmosphere: 1
Food: 4
Service: 1
Andrew Holmes
Cant even follow a simple mobile order
RunawayDuelRig
Ordered online, was told the order went through. Order is canceled. Called in to see what the problem was and was told they closed at 8pm. Website says 9:30 everyday. Valleygirl response to the end of the call with a "BUHbyeeeeee" Yikes.
Atmosphere: 1
Food: 1
Service: 1
Matt Aftanas
I have tried to go to this location twice in the past month. Both times they have been closed! First time was a Saturday at 6 pm and they were closed and today in was 11 am on a wednesday. Sign on door says computer problems sorry we r closed! Waste of time and money. And don't call...the manager will just give u an attitude and not care!
Atmosphere: 1
Food: 1
Service: 1
C Mutchler
Worst subway ever. Literally never open past 8. I called multiple times because they close early so often. No answer. I drove up there, of course door locked, 2 workers sitting there. I understand if something was malfunctioning and they had to close down, but just answer the phone and say that. Out of five times trying to go to this Subway. I’ve probably only been able to order once
Atmosphere: 1
Food: 1
Service: 1
Lily A
Hours not accurate
Atmosphere: 1
Food: 1
Service: 1
Lynn Athey, President SurgePoint HR Direct
Come on...you can do better.
Food: 1
Service: 1
Kari Strei
I had 'fasting' blood work done this am at Quest, a few doors down from Subway. Meaning I hadn't eaten since dinner the night before. When I came out I looked online to see who was open so I could get some food real fast. Online indicated that Subway open at 8:30 a.m. so I walked from Quest over to the subway at 8:45. Two people were in there, but the door was locked, I knocked. I looked at the door again because it definitely said they open at 8:30. So I knocked again, (because I needed something to eat fast, and I had an appointment to get to at 9:00 a.m. that was 8 minutes away, so I kind of couldn't stay). The girls looked at me, so I knocked again. They then sort of tippy toed backward into the kitchen to hide.
It would have been nice for them to come to the door and tell me they were not open yet, instead of me thinking they were just behind schedule for some reason. Something, anything, instead of the childish way they just backed into the back of the building. Luckily, I didn't pass out while driving and wreck.
Sarah Milliron
I came here with my uncle once to try and use coupons and two ladies there gave us attitude because the coupon wasn't for that restaurant. We ended up paying over $30 for 3 hoagies. We said we wanted to talk to the manager and the one said she was. Whether or not she was, I do not care but regardless if you manage a place you should have a nicer demeanor to customers. The sandwiches were very bland too. No flavor at all which doesn't make sense. Don't think I'll be coming back here unless they get rid of some of the staff that works here.
Atmosphere: 2
Food: 2
Service: 1
Jay Moss
Arrived at 8:55PM to a restaurant with the lights on. Two people are inside the restaurant along with the person behind the counter. As I pulled up the person behind the counter turned the lights off and had one of the males inside the restaurant go and lock the door to the restaurant. I approached the door and knocked on it and pointed out the fact that the closing time was 9:30. The girl behind the counter came to the door, unlocked it, and told me that she had to close early due to being by herself. When asked who the two individuals were inside the restaurant with her she stated that those two individuals were coworkers.Attached is a photo of the restaurant at 9:01 PM 3/21/2024After this review I am also sending this to the district and corporate representatives of subway.
Guess they can pick and choose what hours they want to work without updating online. Pulled up to the Hyde park location and was greeted with a sign saying they'll open back up at 3:30 decided to wait about 15-20 minutes and no one ever showed.
Brian Hileman
The woman that waited on me tonight must have been having a bad day, poor attitude,ask for more dressing was told I could only have 1 packet cause they were big. Not really for anyone to say how much dressing I use when I’m paying.
Atmosphere: 3
Food: 5
Service: 1
Paul Fernandez
Eat there all the time enjoy their
Atmosphere: 5
Food: 5
Service: 5
Veronica Uhler
Put an order in on line it clearly says White bread I get home and it’s wheat I can’t eat wheat so thanks for that!! Also the lady that was there was really rude when I went to pick my food up. She looked me right in my eye while rolling her eyes like she didn’t want to be there after I told her thank you before I walked out the door!!!
Recommended dishes: Cookies
Kerissa Hicks
Went to get food there yesterday and the “regional manager” was highly rude and kept rolling her eyes when my boyfriend was telling her how he wanted his sub and when he wanted it toasted she threw the sub in and slammed the door when my boyfriend told her about her attitude (because it’s every time he goes in there she’s rude) she kicked him out! If you’re that miserable your have to treat people that way then you should really quit and look for something else! There are some great people that work there that are awesome but that one woman has got to go! A lot of people have complained about her and her attitude!
The WORST subway. They say they are open till 9:30. I ordered through the app to pick up at 9. 10mins before I’m supposed to go pick up my order, I get a notification that they canceled it. Why? Why was it cancelled? They had plenty of time to make it. They don’t call you to let you know why or that they had to cancel it. They have the worst customer service I’ve ever experienced.
Atmosphere: 1
Food: 4
Service: 1
Cant even follow a simple mobile order
Ordered online, was told the order went through. Order is canceled. Called in to see what the problem was and was told they closed at 8pm. Website says 9:30 everyday. Valleygirl response to the end of the call with a "BUHbyeeeeee" Yikes.
Atmosphere: 1
Food: 1
Service: 1
I have tried to go to this location twice in the past month. Both times they have been closed! First time was a Saturday at 6 pm and they were closed and today in was 11 am on a wednesday. Sign on door says computer problems sorry we r closed! Waste of time and money. And don't call...the manager will just give u an attitude and not care!
Atmosphere: 1
Food: 1
Service: 1
Worst subway ever. Literally never open past 8. I called multiple times because they close early so often. No answer. I drove up there, of course door locked, 2 workers sitting there. I understand if something was malfunctioning and they had to close down, but just answer the phone and say that. Out of five times trying to go to this Subway. I’ve probably only been able to order once
Atmosphere: 1
Food: 1
Service: 1
Hours not accurate
Atmosphere: 1
Food: 1
Service: 1
Come on...you can do better.
Food: 1
Service: 1
I had 'fasting' blood work done this am at Quest, a few doors down from Subway.
Meaning I hadn't eaten since dinner the night before.
When I came out I looked online to see who was open so I could get some food real fast.
Online indicated that Subway open at 8:30 a.m. so I walked from Quest over to the subway at 8:45.
Two people were in there, but the door was locked, I knocked.
I looked at the door again because it definitely said they open at 8:30.
So I knocked again, (because I needed something to eat fast, and I had an appointment to get to at 9:00 a.m. that was 8 minutes away, so I kind of couldn't stay).
The girls looked at me, so I knocked again.
They then sort of tippy toed backward into the kitchen to hide.
It would have been nice for them to come to the door and tell me they were not open yet, instead of me thinking they were just behind schedule for some reason.
Something, anything, instead of the childish way they just backed into the back of the building.
Luckily, I didn't pass out while driving and wreck.
I came here with my uncle once to try and use coupons and two ladies there gave us attitude because the coupon wasn't for that restaurant. We ended up paying over $30 for 3 hoagies. We said we wanted to talk to the manager and the one said she was. Whether or not she was, I do not care but regardless if you manage a place you should have a nicer demeanor to customers. The sandwiches were very bland too. No flavor at all which doesn't make sense. Don't think I'll be coming back here unless they get rid of some of the staff that works here.
Atmosphere: 2
Food: 2
Service: 1
Arrived at 8:55PM to a restaurant with the lights on. Two people are inside the restaurant along with the person behind the counter. As I pulled up the person behind the counter turned the lights off and had one of the males inside the restaurant go and lock the door to the restaurant. I approached the door and knocked on it and pointed out the fact that the closing time was 9:30. The girl behind the counter came to the door, unlocked it, and told me that she had to close early due to being by herself. When asked who the two individuals were inside the restaurant with her she stated that those two individuals were coworkers.Attached is a photo of the restaurant at 9:01 PM 3/21/2024After this review I am also sending this to the district and corporate representatives of subway.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Guess they can pick and choose what hours they want to work without updating online. Pulled up to the Hyde park location and was greeted with a sign saying they'll open back up at 3:30 decided to wait about 15-20 minutes and no one ever showed.
The woman that waited on me tonight must have been having a bad day, poor attitude,ask for more dressing was told I could only have 1 packet cause they were big. Not really for anyone to say how much dressing I use when I’m paying.
Atmosphere: 3
Food: 5
Service: 1
Eat there all the time enjoy their
Atmosphere: 5
Food: 5
Service: 5
Put an order in on line it clearly says White bread I get home and it’s wheat I can’t eat wheat so thanks for that!! Also the lady that was there was really rude when I went to pick my food up. She looked me right in my eye while rolling her eyes like she didn’t want to be there after I told her thank you before I walked out the door!!!
Recommended dishes: Cookies
Went to get food there yesterday and the “regional manager” was highly rude and kept rolling her eyes when my boyfriend was telling her how he wanted his sub and when he wanted it toasted she threw the sub in and slammed the door when my boyfriend told her about her attitude (because it’s every time he goes in there she’s rude) she kicked him out! If you’re that miserable your have to treat people that way then you should really quit and look for something else! There are some great people that work there that are awesome but that one woman has got to go! A lot of people have complained about her and her attitude!
Atmosphere: 1
Food: 4
Service: 1
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