Philly Pretzel Factory

When I got a pretzel dog from this pretzel factory, I see a weird blue color in my pretzel dog that gave it a very weird taste. Please look at your food before you eat it.

Atmosphere: 1

Food: 1

Service: 2

Thank you 🙏 for your patience (the guy with the cane)
Love ❤️ your product

Atmosphere: 5

Food: 5

Service: 5

I'm heavenly disappointed with the lack of service with this pretzel factory regarding the calling service.

Dis morning I wanted to order a small tray of rivets and nobody was answering the phone. I called 12 times in the span of 2 hours to have no one answering the phone.

Come on, it shouldn't be that hard to pick up the phone. I called Auntie Annes and they answered in just a matter of few seconds and place my order onto there systems without issues.

Atmosphere: 1

Food: 1

Service: 1

Always fresh pretzels and friendly staff. A Philly institution!!!

Atmosphere: 3

Food: 4

Service: 4

I placed an order on Tuesday February 4 2025, via phone, for a $150 order of pretzels for Super Bowl Sunday and did NOT receive them. I waited outside in the cold with a sleeping 1yo for over 15 minutes for my 12pm pickup just for me to get to the front and them tell me I had no order with them. I showed them my phone call log with the time I placed the order and they still denied me. They said it’s Super Bowl Sunday we are not taking any new order and no walk ins orders. So I had to now scramble around for the next 30minutes trying to figure out where to get pretzels from for this huge party I was throwing. Thankfully Auntie Anne’s took my order and everything went VERY smooth. The customer service at this Pretzel Factory needs to really be looked into, when they mess up and still show no empathy towards the customer. My family will no longer go to this location.

They need to wash hands more and changed their gloves, you shouldn't play with your phone with glove on and then touch a pretzel with the same gloves and give it too a customer that's nasty.

This location needs to improve their operations or retrain their staff. It was raining, and the lights were turned on at 6:00 AM, indicating they were ready to open, with the sign outside confirming their hours. However, the doors were not open. Despite seeing me waiting in the rain, the employee inside ignored me until I knocked on the door. This behavior was both rude and unacceptable.

Service: 1

This was the first Philly Pretzel Factory in the whole Delaware Valley that charges $1.50 per pretzel, 50¢ for mustard, never has any minis, and closes at 5:00 PM.
Sad

Fresh from the oven the best

Food: 5

Service: 5

I NEVER publicly complain about a business. However I have to tell everyone about this Pretzel Factory. I ordered a pretzel tray for a party online the day before the party. I put the pickup time as 9:30. When I arrived to pick up the pretzels I will say I was 15 minutes late, the pretzels were so hard we couldn’t bite into them. I went back in and told them. The women named Jordan refused to help me she said the pretzels became stale in the 15 minutes that I was late. To be honest they tasted like the were from the day before. I had to throw the whole tray away! I went down the street to Philly Style pretzels and they made me a tray with fresh pretzels. Save your time and go right to them.

This is the best pretzel around my area

Very disappointed in my last visit. The pretzels I purchased were very stale and saturated in salt.

Sold me stale pretzels that they warmed up they turned to a brick outside if they ask if you want your pretzels warmed say no they are stale.

The top, most ranked and industrious online Forex/Binary broker and trader is no one else but Mrs Jane Bradley the most tremendous, upright and very devoted in her work. I did set up my trades on Jane verified trading company/platform with the standard plan of $1,000 where she carried out massive trade effectively and was able to earn a total profit of $10,500 after 7 days without any extra fee or charge. “Don’t Go Back To The Less, Because Your Impatient To Wait For The BEST” Contact Jane Bradley directly through, What’s-app: +19125040422 Email: [email protected]

The pretzels I bought were not soft . I had softer pretzels from 7-11 . Poor business hours closes at 5pm