Philly Pretzel Factory

This location needs to improve their operations or retrain their staff. It was raining, and the lights were turned on at 6:00 AM, indicating they were ready to open, with the sign outside confirming their hours. However, the doors were not open. Despite seeing me waiting in the rain, the employee inside ignored me until I knocked on the door. This behavior was both rude and unacceptable.

Service: 1

This was the first Philly Pretzel Factory in the whole Delaware Valley that charges $1.50 per pretzel, 50¢ for mustard, never has any minis, and closes at 5:00 PM.
Sad

Fresh from the oven the best

Food: 5

Service: 5

I NEVER publicly complain about a business. However I have to tell everyone about this Pretzel Factory. I ordered a pretzel tray for a party online the day before the party. I put the pickup time as 9:30. When I arrived to pick up the pretzels I will say I was 15 minutes late, the pretzels were so hard we couldn’t bite into them. I went back in and told them. The women named Jordan refused to help me she said the pretzels became stale in the 15 minutes that I was late. To be honest they tasted like the were from the day before. I had to throw the whole tray away! I went down the street to Philly Style pretzels and they made me a tray with fresh pretzels. Save your time and go right to them.

This is the best pretzel around my area

Very disappointed in my last visit. The pretzels I purchased were very stale and saturated in salt.

Sold me stale pretzels that they warmed up they turned to a brick outside if they ask if you want your pretzels warmed say no they are stale.

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The pretzels I bought were not soft . I had softer pretzels from 7-11 . Poor business hours closes at 5pm

Good, cheap

Good stuff. Good service

Is very displeased with the service I received today... I ordered a rivet bucket and 2 cheese sauces for a party I was going to.. I asked for a lid for the bucket and was told they did not have one that would fit it and the cheese sauces were ice cold as well as the pretzel rivets.. very unhappy do not think I will use this Location again

Never have I once had a bad experience at a Philly Prezel Factory. Until Today. This was by far the worst experience i’ve ever had at any kind smaller establishment. There were four kids( Teens into 20s) running the place who had no idea what they were doing. They were not able to work the card reader and asked if I had a different one, then instead I paid with cash. I bought 3 dips, a prezel trey, two lemonades, and 2 cinnamon pretzels. They gave me my lemonades (Which honestly really taste like they have alcohol in them), cinnamon prezels, and dips. I took everything except the prezel trey to the car and walked back in for the trey, to their surprise. They’d asked if they could help me with anything else. I said, “my prezel trey?” To which they all bursted out laughing, as if they didn’t have a paying customer in front of them. They asked me to go back to the car a get the dips for them to put in the trey, which i did. Overall, they were not respectful and very unprofessional. I will NOT be returning.

The pretzels were stale. Employees not knowledgeable. Couldn't recognize the meat,in chz stale or chz burger minis they were stale. Mustard was terrible, extremely hot

Nice little pretzel shop... never had a bad Philly pretzel but I can say manager was nice wanted my pretzels darker and had no problem helping me out