Regarding the pizza order placed on September 27th, I am writing to detail the unsatisfactory experience. The initial issue involved an oven malfunction, which led to an offer of a refund if the pizza was not satisfactory. Upon receiving the pizza, it was undercooked, and subsequent attempts to resolve the issue were unsuccessful. Despite ordering a sheet pizza with 14 cuts, a medium pizza with six cuts was provided as a replacement. The quality of the replacement pizza was also subpar. Furthermore, the staff's handling of the situation was unprofessional, including accusations of dishonesty and a refusal to honor the initial agreement. This experience resulted in receiving an incorrect and poorly prepared order, coupled with disrespectful treatment from the staff. I hope that this feedback will be used to improve the quality of service and food.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Half Sheet
Abraham Jones
Pizza is just too expensive. For a small I can't believe how much it cost. Domino's was cheaper but I do like their pizza though.
Wolf God
If I could give negative-five stars I would! They charge $3 per bottle of soda as opposed to $2.25; the cans of soda are $1.65 as opposed to $1.25. Food quality has suffered heavilly and customer service has declined greatly. I'm never wasting my money here ever again be cause of price gouging on sodas! 😡🤬👎👎
Atmosphere: 1
Food: 1
Service: 1
Jenniffier Mock
I'm not sure what's going on with this home town pizza shop. I ordered a supreme pizza like we normally do.....such a disappointment and not worth the money. So much for supporting local businesses.
Kaitlin Dunmire
Best pizza 🍕
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
mike walsh
Gus's is a unique pizza. More along the lines of a Chicago style deep dish pizza. Was a great pie. I'll definitely order again.
Atmosphere: 4
Food: 4
Service: 4
Andrew Winters
They do have good pizza but they don't even open until 4pm and close at 9pm, even on weekends! Then there has been several times were on our way home and decide to stop there for quick pizza and it's like 8:40 or 8:45 and they have the door locked and are closed when they are supposedly open until 9! I even tried to call and order it at 8:35 tonight and they wouldn't answer the phone, go figure! Got there to try and get it at 8:45, 3 ppl standing at the counter door locked just staring at me lol. Are you not still supposed to be open for another 15 minutes? I only wanted 5 cuts jesus!
Edward Bristow
New in town, just found out about this place, great service and pretty good pizza, and I will definitely be back for more, down the road of life ?️??
Kid-friendliness: Great costumer service !
Recommended dishes: Pepperoni Pizza
Jennifer Yoder
Great pizza, quick
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
Walleye Perch
Best meat pizza out of the 8 pizza shops we’ve tried in Sault Ste Marie.
Regarding the pizza order placed on September 27th, I am writing to detail the unsatisfactory experience. The initial issue involved an oven malfunction, which led to an offer of a refund if the pizza was not satisfactory. Upon receiving the pizza, it was undercooked, and subsequent attempts to resolve the issue were unsuccessful. Despite ordering a sheet pizza with 14 cuts, a medium pizza with six cuts was provided as a replacement. The quality of the replacement pizza was also subpar. Furthermore, the staff's handling of the situation was unprofessional, including accusations of dishonesty and a refusal to honor the initial agreement. This experience resulted in receiving an incorrect and poorly prepared order, coupled with disrespectful treatment from the staff. I hope that this feedback will be used to improve the quality of service and food.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Half Sheet
Pizza is just too expensive.
For a small I can't believe how much it cost. Domino's was cheaper but I do like their pizza though.
If I could give negative-five stars I would! They charge $3 per bottle of soda as opposed to $2.25; the cans of soda are $1.65 as opposed to $1.25. Food quality has suffered heavilly and customer service has declined greatly. I'm never wasting my money here ever again be cause of price gouging on sodas! 😡🤬👎👎
Atmosphere: 1
Food: 1
Service: 1
I'm not sure what's going on with this home town pizza shop. I ordered a supreme pizza like we normally do.....such a disappointment and not worth the money. So much for supporting local businesses.
Best pizza 🍕
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
Gus's is a unique pizza. More along the lines of a Chicago style deep dish pizza. Was a great pie. I'll definitely order again.
Atmosphere: 4
Food: 4
Service: 4
They do have good pizza but they don't even open until 4pm and close at 9pm, even on weekends! Then there has been several times were on our way home and decide to stop there for quick pizza and it's like 8:40 or 8:45 and they have the door locked and are closed when they are supposedly open until 9! I even tried to call and order it at 8:35 tonight and they wouldn't answer the phone, go figure! Got there to try and get it at 8:45, 3 ppl standing at the counter door locked just staring at me lol. Are you not still supposed to be open for another 15 minutes? I only wanted 5 cuts jesus!
New in town, just found out about this place, great service and pretty good pizza, and I will definitely be back for more, down the road of life ?️??
Kid-friendliness: Great costumer service !
Recommended dishes: Pepperoni Pizza
Great pizza, quick
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
Best meat pizza out of the 8 pizza shops we’ve tried in Sault Ste Marie.
Restaurantji Recommends
Very good slices
Always great!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
This pizza used to be some of the best around. Idk what happened. What a shame. Best of luck.
Love their pizza super nice
Kid-friendliness: Kid friendly
Parking: Rate on the main st
Wheelchair accessibility: Yes
Atmosphere: 5
Food: 5
Service: 5
The pizza was good but they didn’t put anything down so the cheese stuck to the bottom of the box which didn’t make me happy
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