The employee doesn’t understand English. It is unbelievably hard to order ANYTHING. He doesn’t even understand “half sweetness”. Very arrogant, rude, talks to somebody on the phone constantly.
Service: 1
mini kakkat
Just got out of place without placing order. Staff present was very arrogant and he wasnt happy with the order that was placed which was a simple frozen coffee. Never going back there. Lady ahead of me also got out without purchasing. One star since i am not able to submit without any.
Alan Parkerson
Not sure if it's the guy who owns the place or just runs the place, but the guy who answered the phone immediately hung up on me when I asked to place an order.
Atmosphere: 3
Food: 3
Service: 1
E R
Hi - usually I don’t post reviews as I don’t want my opinion affecting someone. But this DD made me go thru.Very very rude behaviour over this weekend (02/25) , especially guy on Bluetooth who doesn’t speak well and doesn’t know how to treat customers is being kept on register to take orders.I literally had an argument as he was not taking the order properly and commenting something in his native language. So I got irritated and ask him to call his manager and even his manager is not at all ready to listen and he is backing the guy on Bluetooth. So I had no choice left ,cancelled my order and walked out. Even the place was not hygienic. I would never go back again.I request everyone to avoid this DD , so that it wont ruin your day.And if possible need to complain to health department.
Atmosphere: 1
Food: 1
Service: 1
Michael F
11:00 on a thursday, aloud door chime goes off, two people sitting at a table in a otherwise very quiet and dead location, staff is having a conversation by the oven, keeps chatting as I stand by the register.I leave.
Atmosphere: 1
Alicia Handian
Employee running the store most of the time as of late is not only very rude, but messed up my order last time and gave me 2 donuts instead of the 3 I ordered. He also gave me the wrong one. I figured that was fine, no big deal. Came back again today, and he came back into the store after taking out the trash and started handling all the customers orders without washing his hands.
Pankaj Bhumireddy
The desi guy Who probably is also the owner is the worst Dunkin’ service I have ever had. This is the 2nd time I had seen him get impatient for filling up a regular coffee. Took away my rewards and said ohh it didn’t work and call Dunkin. Save your time and better try at Lancaster avenue. I feel sorry for his employees who had to listen to his rant.
Staff is always friendly and my order is always correct. They make some of the best Dunkin coffee Ive had.
Atmosphere: 5
Food: 5
Service: 5
kiran kumar
The person at the register is always on Bluetooth phone talking to someone else and doesn’t give a damn about customers, he don’t listen what customers say and I also see him mocking some of them. Very bad and rude customer service! Hope they fix it.
Atmosphere: 2
Food: 2
Service: 1
Poojitha Jella
The second I walked into the store, I see the person working the counter on a call with someone else in another language. When I said I wanted munchkins, he yelled at me in some random language. I asked him to repeat and he screamed "5 or 10 munchkins!" I said 10, and so he went to the wall with the munchkins and yelled in some random language again. I assumed he tried asking what munchkins I wanted so I said powdered sugar. He just looked back at me so I thought I was supposed to order another type. I said pumpkin and so he put only pumpkin munchkins in the bag and threw them to us without saying anything. Terrible service, but those munchkins were worth it(even though we didn't get what we ordered).
Atmosphere: 2
Food: 5
Service: 1
Recommended dishes: Munchkins Donut Hole Treats
Adam Poole
They have an Indian server whose English isn't the best. They missed part of my wife's order. Jeet went back and was berated by the man for missing her order.
Atmosphere: 2
Food: 4
Service: 1
Melissa Straiton
I really like this particular location. The staff is sweet and it's easy to get in and out of. Very clean spacious store.
Sweet girl with braids made my day by being so cute and sweet :-) lovely staff, nice donits
Worst experience ever. Guy didnt know how to speak english. He was very rude and yells at customers. Unbelievable !!
Atmosphere: 1
Service: 1
Got just a sparkd energy drink, service was fast and the store was clean. Liked the cute chairs.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Caramel Iced Macchiato, Iced Latte
The employee doesn’t understand English. It is unbelievably hard to order ANYTHING. He doesn’t even understand “half sweetness”. Very arrogant, rude, talks to somebody on the phone constantly.
Service: 1
Just got out of place without placing order. Staff present was very arrogant and he wasnt happy with the order that was placed which was a simple frozen coffee. Never going back there. Lady ahead of me also got out without purchasing. One star since i am not able to submit without any.
Not sure if it's the guy who owns the place or just runs the place, but the guy who answered the phone immediately hung up on me when I asked to place an order.
Atmosphere: 3
Food: 3
Service: 1
Hi - usually I don’t post reviews as I don’t want my opinion affecting someone. But this DD made me go thru.Very very rude behaviour over this weekend (02/25) , especially guy on Bluetooth who doesn’t speak well and doesn’t know how to treat customers is being kept on register to take orders.I literally had an argument as he was not taking the order properly and commenting something in his native language. So I got irritated and ask him to call his manager and even his manager is not at all ready to listen and he is backing the guy on Bluetooth. So I had no choice left ,cancelled my order and walked out. Even the place was not hygienic. I would never go back again.I request everyone to avoid this DD , so that it wont ruin your day.And if possible need to complain to health department.
Atmosphere: 1
Food: 1
Service: 1
11:00 on a thursday, aloud door chime goes off, two people sitting at a table in a otherwise very quiet and dead location, staff is having a conversation by the oven, keeps chatting as I stand by the register.I leave.
Atmosphere: 1
Employee running the store most of the time as of late is not only very rude, but messed up my order last time and gave me 2 donuts instead of the 3 I ordered. He also gave me the wrong one. I figured that was fine, no big deal. Came back again today, and he came back into the store after taking out the trash and started handling all the customers orders without washing his hands.
The desi guy Who probably is also the owner is the worst Dunkin’ service I have ever had. This is the 2nd time I had seen him get impatient for filling up a regular coffee. Took away my rewards and said ohh it didn’t work and call Dunkin. Save your time and better try at Lancaster avenue. I feel sorry for his employees who had to listen to his rant.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Donuts
Restaurantji Recommends
Staff is always friendly and my order is always correct. They make some of the best Dunkin coffee Ive had.
Atmosphere: 5
Food: 5
Service: 5
The person at the register is always on Bluetooth phone talking to someone else and doesn’t give a damn about customers, he don’t listen what customers say and I also see him mocking some of them. Very bad and rude customer service! Hope they fix it.
Atmosphere: 2
Food: 2
Service: 1
The second I walked into the store, I see the person working the counter on a call with someone else in another language. When I said I wanted munchkins, he yelled at me in some random language. I asked him to repeat and he screamed "5 or 10 munchkins!" I said 10, and so he went to the wall with the munchkins and yelled in some random language again. I assumed he tried asking what munchkins I wanted so I said powdered sugar. He just looked back at me so I thought I was supposed to order another type. I said pumpkin and so he put only pumpkin munchkins in the bag and threw them to us without saying anything. Terrible service, but those munchkins were worth it(even though we didn't get what we ordered).
Atmosphere: 2
Food: 5
Service: 1
Recommended dishes: Munchkins Donut Hole Treats
They have an Indian server whose English isn't the best. They missed part of my wife's order. Jeet went back and was berated by the man for missing her order.
Atmosphere: 2
Food: 4
Service: 1
I really like this particular location. The staff is sweet and it's easy to get in and out of. Very clean spacious store.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
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