Mr. Shane's Restaurant
120 US-6 & 209, Matamoras
(570) 481-5906
Recent Reviews
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This is a 20 out of 10, staff was very friendly we even got to meet Mr Shane himself, very down to earth kind of guy, really cool, the service is good, the food is amazing, drinks were nice and strong,i totally recommend this place, you wont regret it, definitely planning to come back, shot out to Mr Shane and the crew, thankbyou guys for all the attention
Atmosphere: 5
Food: 5
Service: 5
I read in reviews that they allow dogs on the patio, but I called ahead to ensure it was ok that we had our dogs with us and was told it was fine. We even entered via the patio so we wouldn’t have to walk through the restaurant.
When we ordered food, I asked the waitress if the wings were breaded because I’m allergic to flour. She said no, so I ordered honey bbq wings. Half an hour later I was served buffalo wings. The flavor wasn’t a huge deal, but the wings looked like they had a flour coating. I sat there for 15 additional minutes until I could flag down another member of the wait staff. He immediately realized I was served the wrong wings, because buffalo wings were missing and honey bbq wings were sitting in the back. I agreed I got the wrong flavor but explained my real concern was whether they have flour on them because I’m allergic. He said he didn’t know but would go ask.
Our waitress came back upset and asked why I didn’t tell her I was gluten free. My husband and I both told her I did tell her I’m allergic to flour, and I didn’t say gluten free because I’m not. There is a huge difference between being gluten free and having a wheat allergy. Then my husband pointed out that she also served me the wrong flavor. Her response was “Ok…” I asked if the wings can be made without the flour coating and she said she didn’t know because now the kitchen was backed up. I told her I can’t eat the wings in front of me because I’m allergic. She took the wings and said nothing about whether she was going to bring new ones and didn’t ask if I wanted something else. She was completely unapologetic and her approach was to blame me for her mistake.
After 10 minutes she just brought us the check and again it was mentioned that I should’ve said gluten free. She could’ve just stopped talking there, but for some reason she went on to tell us that she told the manager and asked if he wanted to come over but he said no and they felt they had done us a favor by accommodating the dogs. Zero attempt to resolve the situation, and also no mention that our water glasses were never even refilled and we were essentially ignored the entire meal until I flagged someone down about my food.
So I left without eating dinner after being there for more than an hour and for the first time ever I didn’t leave a tip.
Atmosphere: 5
Food: 3
Service: 1
Always amazing food and outstanding service.
Atmosphere: 5
Food: 5
Service: 5
Wow just wow! The atmosphere is incredible. The food is for sure top tier, fresh and hot, there was mot one thing to complain about. Along with the service from Taylor, she was great! Loved her! Highly recommend coming to check it out, can't wait to check out the other restaurant next to it
Atmosphere: 5
Food: 5
Service: 5
Love the place. Always a good meal.
Atmosphere: 4
Food: 5
Service: 5
Picked up bbq pulled pork and scalloped potatoes for my daughter's bridal shower. It was a hit. Everyone enjoyed it! Thank you so much for making our day better
Atmosphere: 5
Food: 5
Service: 5
DELICIOUS FOOD! Must get the ham burger, chicken pot pie and the chicken and biscuits!
Atmosphere: 5
Food: 5
Service: 5
Everything was wonderful!
Atmosphere: 5
Food: 5
Service: 5
Dined in on August 21, the food was fantastic. Had the special Italian Wedding Soup as an appetizer which was definitely homemade and delicious. NY Strip entree was one of the best steaks I’ve ever had. Tender, juicy with great flavor. There was a nice, dark charred crust on the steak and it was cooked perfectly. I really enjoyed it. Service was good, we had a good time. Will definitely be back.
Atmosphere: 5
Food: 5
Service: 5
We love coming here! It’s comfortable and peaceful, service is always great the food never disappoints, I’m always getting something new off the menu and it’s always amazing! Shane is awesome, always attentive and helping his own staff out, and stepping in to assist customers. Definitely gotta come check this place out you will not be disappointed!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Absolutely best food around and the service from the bartenders to servers and of course to Mr. Shane… my wife loves there little neck clams … today we had there special of braised short ribs and the killer meatloaf … if you haven’t been there definitely you are missing out … Great drinks as well and super great service…
Love this place all the staff is great and friendly. My waitress Heather was great, quick and fun
Atmosphere: 5
Food: 5
Service: 5
Great food, nice atmosphere. Definitely recommend.
Atmosphere: 5
Food: 5
Service: 5
Love this place seating inside or outside. Great staff and the food is fantastic.
Atmosphere: 5
Food: 5
Service: 5
Wonderful waitress Meghan. All food delicious especially the wings.
Atmosphere: 5
Food: 5
Service: 5
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