They charged me 35 cents for lettuce and I just could not get that
Food: 3
Service: 4
Jon Reed
Love it
Atmosphere: 5
Food: 5
Service: 5
J.R. Wagner
Terrible service. Verbally and physically aggressive staff.
Atmosphere: 4
Food: 1
Service: 1
Maddy Smith
Just to make everyone aware to start- Kennedy will be the worst place to come for food in all of Pittsburgh. This McDonald’s is the worst of the worst.
One time, my burger was cold. We said it wasn’t cooked at the window, because getting a cold burger, you just assume it’s not cooked. I’m not even joking- the girl touches the burger in the back and yells “it’s not not cooked it’s just cold!” Me and my mom drove off in shock and laughter because how could she not see the issue in that. We still laugh about it. But not in a good way.
There’s one guy who everytime we went, I order my stuff plain, and he will always put onions. He won’t add lettuce or mustard or anything else. But every single time he’s there, he puts onions on my burger. When we see him, we know to check because there will be onions. And everytime we are right. I don’t know why. We call him Onion Guy.
One time I got a burger and there was grease all over the package, it was slime, it was like… idk. Just the worst burger you’ll ever see.
Fries always suck. We knew to never order them because they are always cold, never salted, and like packing peanuts.
A lot of them are rude. Same as the Taco Bell in Kennedy, they will just have you sit in line and almost it’s like a wait out. They are seeing how long you can sit there before you finally just drive off. I’m fat and unhealthy and eat out a lot, and the service is so bad in Kennedy that THATS what’s making me consider caring about my health.
I don’t go anymore though. We will literally drive into Robinson. After the last time where they literally messed up our order so bad, it just all added up and we realized it’s just not worth going and dealing with it. It’s like 90/10 if you’re going to get good service and food. 90% of the time you’re not.
Again, if you read this; DO NOT EAT FAST FOOD IN KENNEDY.
Go to Robinson or Bellevue, it’ll be a much better experience. I think a big aspect is most people who work the fast food places in Kennedy are teenagers, and this generation of teenagers just does not care.
It’s wild.
Atmosphere: 1
Food: 1
Service: 1
Miranda Melnick
This McDonald’s has turned terrible. When I had ordered delivery a week ago, my order wasn’t in their system after I had ordered the Grinch Meal. When they finally made my order, they didn’t even put my McShaker Fries in the bag. All they put was the dill pickle seasoning and the little bag that the fries were supposed to be in. No fries! Also, I didn’t receive the sauce I had ordered.
Today (12/8/25), I ordered the Grinch Meal through the McDonald’s app. It showed that it was available. After three different delivery drivers were assigned, I received a call from the third driver telling me that McDonald’s told him that the Grinch Meal was not available. Why didn’t they update their menu with that fact before I put the order in? I had no choice but to order a regular 10-piece nugget meal where I’d get an extra 10-piece for free. I ended up receiving the wrong order from them, filled with food and a Hawaiian Punch drink I did not order at all. I did not receive the food that I had ordered through the McDonald’s app. I received a completely different order with a completely different name on the receipt. I had to ask for a full refund on both orders.
I don’t know what is going on, but this McDonald’s on Pine Hollow Road has gone completely downhill. Always messing up on my orders, taking forever to even make my food, etc. As someone on the autism spectrum, this has completely upset me and messing up my routine. Going forward, I am never ordering from that specific McDonald’s ever again. I hope it gets shut down, to be honest.
R. S.
I cannot stand this location. A smooth experience is the exception. More often than not or you’re met with long lines slow service and BAD ATTITUDES. . The latest is waiting 20 minutes for lukewarm food, having one of the young workers ignore you when you ask for ketchup then have another chastise you for daring to step a foot past the counter to get someone’s attention. Woman, there is no one at the counter and I just waited patiently for 20 minutes for my food and now you want to top off slow service with a crap attitude? Done with this place
Atmosphere: 1
Food: 1
Service: 1
Brandi Fabian
The line for the drive thru is always long and it literally takes forever to get your food. Usually, there is at least 1 mistake made where an item has been forgotten causing me to have to go inside. The last time I was there my order was about $40, I paid with a $100 bill, they gave me a stack of 50 $1 bills for my change. I wanted to go ballistic. It isn't possible they didn't have the change considering the business that location pulls in.
Atmosphere: 2
Food: 4
Service: 2
Joe Sedlak
They disappoint me at the kennedy twp location. Always quick out at lunch time
Probably the worst drive through experience I've ever had. I went to get a burger a little bit later at night. I placed the order online and drove to grab it from the drive through. It took me over 40 minutes to get my food. There were only 3 cars ahead of me and it probably took me 20 minutes to even get to the speaker. I sat at the speaker waiting to order for another 10, and then had to wait an additional 10-15 minutes for my food. When they brought it out, the order was wrong. I didn't want to bother fighting it because I didn't want to be trapped there for another half hour and the only thing missing was a freebie reward I had redeemed. I will not visit this location again.
Atmosphere: 1
Food: 3
Service: 1
Nathan Wright - Antantis
24 minute & some of the rudest service I've ever received later for 20 nuggets
Atmosphere: 1
Food: 1
Service: 1
Darren Weber
Paid extra for double lettuce tomato and pickle, received sandwich with no condiments or toppings. Went to the counter to ask for lettuce tomato and pickle, and the manager can't even speak well enough to put a sentence together, ended up misunderstanding me and putting onions on my sandwich. I'm allergic to onions. Luckily I checked the sandwich before I bit into it.
It's hot in here and everybody's got a sour attitude. This place sucks
Atmosphere: 1
Food: 1
Service: 1
kyah hall
bad customer service , Some man hung up on me in the middle of me tellin him i was missing my medium fries
They charged me 35 cents for lettuce and I just could not get that
Food: 3
Service: 4
Love it
Atmosphere: 5
Food: 5
Service: 5
Terrible service. Verbally and physically aggressive staff.
Atmosphere: 4
Food: 1
Service: 1
Just to make everyone aware to start- Kennedy will be the worst place to come for food in all of Pittsburgh. This McDonald’s is the worst of the worst.
One time, my burger was cold. We said it wasn’t cooked at the window, because getting a cold burger, you just assume it’s not cooked. I’m not even joking- the girl touches the burger in the back and yells “it’s not not cooked it’s just cold!” Me and my mom drove off in shock and laughter because how could she not see the issue in that. We still laugh about it. But not in a good way.
There’s one guy who everytime we went, I order my stuff plain, and he will always put onions. He won’t add lettuce or mustard or anything else. But every single time he’s there, he puts onions on my burger. When we see him, we know to check because there will be onions. And everytime we are right. I don’t know why. We call him Onion Guy.
One time I got a burger and there was grease all over the package, it was slime, it was like… idk. Just the worst burger you’ll ever see.
Fries always suck. We knew to never order them because they are always cold, never salted, and like packing peanuts.
A lot of them are rude. Same as the Taco Bell in Kennedy, they will just have you sit in line and almost it’s like a wait out. They are seeing how long you can sit there before you finally just drive off. I’m fat and unhealthy and eat out a lot, and the service is so bad in Kennedy that THATS what’s making me consider caring about my health.
I don’t go anymore though. We will literally drive into Robinson. After the last time where they literally messed up our order so bad, it just all added up and we realized it’s just not worth going and dealing with it. It’s like 90/10 if you’re going to get good service and food. 90% of the time you’re not.
Again, if you read this; DO NOT EAT FAST FOOD IN KENNEDY.
Go to Robinson or Bellevue, it’ll be a much better experience. I think a big aspect is most people who work the fast food places in Kennedy are teenagers, and this generation of teenagers just does not care.
It’s wild.
Atmosphere: 1
Food: 1
Service: 1
This McDonald’s has turned terrible. When I had ordered delivery a week ago, my order wasn’t in their system after I had ordered the Grinch Meal. When they finally made my order, they didn’t even put my McShaker Fries in the bag. All they put was the dill pickle seasoning and the little bag that the fries were supposed to be in. No fries! Also, I didn’t receive the sauce I had ordered.
Today (12/8/25), I ordered the Grinch Meal through the McDonald’s app. It showed that it was available. After three different delivery drivers were assigned, I received a call from the third driver telling me that McDonald’s told him that the Grinch Meal was not available. Why didn’t they update their menu with that fact before I put the order in? I had no choice but to order a regular 10-piece nugget meal where I’d get an extra 10-piece for free. I ended up receiving the wrong order from them, filled with food and a Hawaiian Punch drink I did not order at all. I did not receive the food that I had ordered through the McDonald’s app. I received a completely different order with a completely different name on the receipt. I had to ask for a full refund on both orders.
I don’t know what is going on, but this McDonald’s on Pine Hollow Road has gone completely downhill. Always messing up on my orders, taking forever to even make my food, etc. As someone on the autism spectrum, this has completely upset me and messing up my routine. Going forward, I am never ordering from that specific McDonald’s ever again. I hope it gets shut down, to be honest.
I cannot stand this location. A smooth experience is the exception. More often than not or you’re met with long lines slow service and BAD ATTITUDES. . The latest is waiting 20 minutes for lukewarm food, having one of the young workers ignore you when you ask for ketchup then have another chastise you for daring to step a foot past the counter to get someone’s attention. Woman, there is no one at the counter and I just waited patiently for 20 minutes for my food and now you want to top off slow service with a crap attitude? Done with this place
Atmosphere: 1
Food: 1
Service: 1
The line for the drive thru is always long and it literally takes forever to get your food. Usually, there is at least 1 mistake made where an item has been forgotten causing me to have to go inside. The last time I was there my order was about $40, I paid with a $100 bill, they gave me a stack of 50 $1 bills for my change. I wanted to go ballistic. It isn't possible they didn't have the change considering the business that location pulls in.
Atmosphere: 2
Food: 4
Service: 2
They disappoint me at the kennedy twp location. Always quick out at lunch time
Worst McDonald’s in PA probably
Meh its mcdonalds..no thrills
Atmosphere: 2
Food: 3
Service: 2
Restaurantji Recommends
Its mcdonalds. What do you expect?
Atmosphere: 3
Food: 3
Service: 3
Probably the worst drive through experience I've ever had. I went to get a burger a little bit later at night. I placed the order online and drove to grab it from the drive through. It took me over 40 minutes to get my food. There were only 3 cars ahead of me and it probably took me 20 minutes to even get to the speaker. I sat at the speaker waiting to order for another 10, and then had to wait an additional 10-15 minutes for my food. When they brought it out, the order was wrong. I didn't want to bother fighting it because I didn't want to be trapped there for another half hour and the only thing missing was a freebie reward I had redeemed. I will not visit this location again.
Atmosphere: 1
Food: 3
Service: 1
24 minute & some of the rudest service I've ever received later for 20 nuggets
Atmosphere: 1
Food: 1
Service: 1
Paid extra for double lettuce tomato and pickle, received sandwich with no condiments or toppings. Went to the counter to ask for lettuce tomato and pickle, and the manager can't even speak well enough to put a sentence together, ended up misunderstanding me and putting onions on my sandwich. I'm allergic to onions. Luckily I checked the sandwich before I bit into it.
It's hot in here and everybody's got a sour attitude. This place sucks
Atmosphere: 1
Food: 1
Service: 1
bad customer service , Some man hung up on me in the middle of me tellin him i was missing my medium fries
Atmosphere: 1
Food: 2
Service: 1
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