Starbucks

The lady with the purple hair I think her name is Lorraine is so rude everytime! we’ve been coming here for years and the workers always seem miserable here but she is just extremely miserable and we love going to the Starbucks in Washington on racetrack Road because they are always so sweet and make the best drinks ever we try to avoid this location because of how miserable and rude the workers are so do not come here. They get mad when you mobile order too and then go through the drive-through. Honestly, they just get mad every time they have to do their job. I always appreciate workers who are in customer service but I can’t appreciate people who don’t have respect for others and if you do not like to work with people, maybe you shouldn’t work in customer service. Starbucks find some new workers for this location.

Atmosphere: 1

Service: 1

They typically make the drinks on time, but on the off chance they mess up, they are kinda rude about fixing it.

Atmosphere: 2

Food: 4

Service: 1

Every time I come here, the workers are always so rude and dismissive and seem annoyed and seem so annoyed that I came to this place.. It’s literally my birthday and they were so rude to me because I place some order two minutes before. There’s a long line they’re gonna be ready by the time I get to the window so it was just unnecessary for coworker to give me attitude about it and it’s literally my Birthday. And I work in customer service and would never talk to my customers the way I’ve been talking to at this location. Her name is Melissa and she’s rude. The other workers are fine .

Atmosphere: 1

Food: 5

Service: 1

Worst Carmel machiatto I ever purchased from a Starbucks. Dudes needed policed.

Food: 1

Service: 1

Awesome service!
Got my puppy love tumbler today too!! Thanks for always having what I want. And the friendly service!!

Atmosphere: 5

Food: 5

Service: 5

This Starbucks is consistent with two things. Making awful drinks, and having employees that seem like they absolutely hate their jobs. If I’m paying almost $10 for a drink, it shouldn’t taste like faucet water with a hint of burnt coffee. Somehow it’s every time though. Iced coffees are warm. Zero effort at this location. Also, leaving your copy and pasted replies clearly isn’t doing anything to solve the issues. Looking back it seems like I’m not the only one who has encountered rude and miserable employees and subpar drinks.

Food: 1

Service: 1

Typical, though rather dirty tables and floors. Drinks were good.

Atmosphere: 2

Food: 4

Service: 4

Thanks for restoring my faith in the Starbucks brand name!

Atmosphere: 5

Food: 5

Service: 5

Ian and Ruthie were absolutely dolls and served me up the best drink of my life! This was a life changing experience and I will be coming back everday

Atmosphere: 5

Food: 5

Service: 5

I’m disgusted by the service at this Starbucks. The barista was obviously sick as she was wearing a mask and coughing. I understand not everyone has sick time and she may have needed to work but after coughing she handed my coffee to me by palming the lid of my coffee. So, instead of holding the body of the cup she place her palm across the lid where you would put your mouth to drink. I asked for a new lid and she was visibly angry for my request.

Atmosphere: 1

Food: 1

Service: 1

Quick and exceptional service I drive further just to get this store because the one closer to me isn’t as quick

Atmosphere: 5

Food: 5

Service: 5

Hey! This Starbucks is horrible!!!!!! Everyone in the area knows how rude they are to the customers and backhanded and miserable they are. If you hate your job then quit, if you hate having a job that involves talking to people, then quit. I work in customer service and would never talk to my customers the way they talk to theirs. They are always very backhanded and just seem honestly miserable. I always prefer going to the one on 19 because they are so sweet there and make you like your not intruding or a burden. Thank you for reading this i need everyone to understand the severity of these people

Atmosphere: 1

Food: 1

Service: 1

Can they please be smart enough to put a sign saying DO NOT BLOCK the drive thru near the drive thru? There is a sign in the front right of the building saying don’t block the drive thru, the drive thru is in the back left of the building - can someone make it make sense? Anyone? How is signage in the front right of the building supposed to address a lane blockage problem in the back left of the building? Anyway thank you Starbucks for inconveniencing everyone who needs to use the second lane to go to the bank drive thru. Thank you Starbucks for being so self centered that you could care less about others and refuse to put up a sign near the drive thru.thank you Starbucks for making a task like going to the atm infuriating because I have to sit and wait for someone to get an order of coffee because the sign telling them to not block the passing lane is no where near where the problem is. The message Starbucks is sending by not bothering to put up a sign is they are crap corporate citizens and don’t care.

Atmosphere: 1

Service: 1

The older lady taking my order everytime is so rude! And it’s not just me, other people have said the same. I usually don’t write reviews but I usually prefer going to the starbucks on 19 simply because the atmosphere and service is so much better. They are so sweet there but here at the valleybrooke one the lady is just so rude everytime!

Service: 1

As ordered in the past at this and other Starbucks locations, I requested a Crispy grilled cheese on sourdough and asked that it be double toasted, otherwise it is soggy and not too Crispy!

I was told that it was not possible to have it double toasted. I mentioned that I have had my grilled cheese double toasted in the past at this and at other locations and I was told “they don’t do that at this location.”

Obviously someone doesn’t want my business so I went to the Starbucks 2 miles down the road where they cheerfully double toasted my grilled cheese and it was Crispy.

I will not be returning to this location.

Adios!