we went to the Shebeen after a show at the theatre on Sunday 12/22. our initial experience was not great -we had major problems with our server who started out with us not taking a drink order and things being ordered incorrectly, and an all around bad attitude. After asking to speak to a manager, Demi came to our table, spoke to us and switched our server for the evening. She made a bad experience turn out to be a wonderful evening. everthing about her was fantastic! she accomodated all our requests and went above and beyond. Thank you Demi and we will definitely be back.
Pat Wallace
Visited here as a treat since we do not eat out a lot. Had won a gift certificate at our church bazaar a few months back and was looking forward to a good meal. I will say that the food was very good, no complaints there. Service is another thing. Took forever to get our drinks and put in order. Had to hunt down waitress for salt and pepper and finally gave up getting any butter. When we went to leave and pay with our gift certificate the manager said they could not accept it because it was not signed by manager but it was a gift certificate we won and was even in a nice TowneHouse card. We were not willing to put up a big fight about it so I asked the manager if could I at least get a discount which he did give us but still cost us $100 for our meal that we were not expecting. Probably will not go back.
Kathy Maloney
I was not allowed to take home the leftovers that I paid for. I guess they would rather throw them away!!
Tracie Henry
The vibe was great the food was terrible! I suggested to the manager that they remove elotes from the menu or call it something different, because it was not elotes!
Atmosphere: 4
Food: 1
Service: 2
John Carey
Went to Towne House for a friends birthday for drinks and dancing last night. Some of my friends were kicked out then my brother was leaving and forgot his card. When he tried to get back in they refused and said he needed to come back in the morning. We still had some friends inside who went to the bar and asked for the card and they said they didn’t have it. This is unacceptable, he just walked out of the bar, why couldn’t he go in and get his card.
The food was horrible. Dry and overcooked. I have never complained about food in my life. This food was so bad I am overcoming my Midwest politeness to document to save others. This is the second time we had bad food. Last time was shrimp that we sent back it was so overcooked. This time it was brunch - my teenage boy couldn't eat more than half a piece of the dry, blackened French toast; my husband had eggs Benedict with no yolk; my tuna poke was grey because it had been cooked for so long; and my daughters breakfast skillet was dry like the dessert. Great staff. We will only come back for drinks and outside atmosphere. Disappointed locals.
PhillyFoodie
What a regrettable meal! We made the mistake of not reading the reviews for this place before making a reservation. Our experience here was memorable in a bad way, much like that of many previous diners (we later learned). The staff, although pleasant, seemed to be uninformed and poorly trained. While we were the only diners in the room for much of our meal, the staff mainly ignored us and continued to socialize among themselves at a nearby counter. The floor around our table was filthy, with pieces of food, dirt, dust, and who knows what else. We asked to see the wine menu, and our server disappeared for 25 minutes. Just as we were getting ready to leave, she returned with a hand-written scrap of paper with the names of about 8 different bottles of wine (no prices). Apparently, the restaurant does not have a wine list. Very strange! To provide prices for each bottle, she had to check with the bartender (more lost time). Our calamari appetizer, which arrived in an overly thick bread coating, was chewy and dense. Our entrees were accompanied by heaps of potatoes (more than we could possibly eat) and overly cooked, wilted asparagus. The $11 dessert arrived as a tiny portion with raspberry sauce smeared around the plate in an unappetizing display. Our meal ended when our server delivered someone else's check to our table. She then disappeared (again), and we had to flag down another server to point out the error. In short, staff errors, sub-par cuisine, and poor customer service plagued our meal from start to finish. Thank goodness Media has many better dining options available!
Sweeti
I really enjoy going to the townhouse for the ambience and the food, great place to sit and have a drink or a bite to eat. I had the crabcake sandwich and it was full of crab meat. I would recommend that to anyone who loves crabcakes.
Rose Lyn
2 “gluten free options” on the menu. 1 is a burger with a gluten free bun. The other is guacamole. I assumed the guac would come with chips but didn’t learn until it was brought out that the chips are not gluten free so I paid $16 for a bowl of guac. I would have just passed on food altogether had I been told that when I ordered it.The space itself is pretty/cute and clean and the drinks seemed to go over well. All of the staff members we interacted with seemed uncomfortable/rushed/unsure so it may have just been an off evening for them.
Atmosphere: 3
Food: 2
Service: 2
Made reservations for dinner at 4 on Mother's Day only to be told when we got that there is only the Mother's Day brunch that was almost over that we could pay $45 each for. We left and will not be back.
We booked the reservation believing there was both a buffet and a la carte service. Got there ndo a la carte. The buffet was way too expensive for the quality of food and the offerings. Never going back.
TheRedWiner
The sound level is overwhelming upon entering. The tables are very close together. The music is playing. The place is packed. The result is a cacophony. The menu did not match their online menu, so I had to reconsider my selections. Our waitress dutifully informed us that the Caesar Salad was served with anchovies in it and asked if we wanted them or not. We both said we did. Neither of our salads had them. The entrees were very tasty, and the portions were generous. Everything was cooked as specified, and our waitress did her best to please. The prices are very reasonable. The atmosphere (crowd, closeness, and noise) detracts from what I seek in a fine dining experience.
Sally Krug Alyanakian
Slow service, incredibly noisy and found a huge bug in our napkin. Not going back again.
Hilary
Slowest service ever experienced. Waited 25 mins for a waitress to take drink orders and fill water. No apologies. Food (salads and apps) took 50 minutes. Had to flag down waitress for additional drink orders and water. Not severely crowded in dining area either. Second time in a year with terrible wait times - won't be trying a third time.
BernardD
We attended the Easter buffet. The food and the value was fantastic. Most comparable buffets are much more expensive. The service was subpar sadly (and a recurring theme as this restaurant).
we went to the Shebeen after a show at the theatre on Sunday 12/22. our initial experience was not great -we had major problems with our server who started out with us not taking a drink order and things being ordered incorrectly, and an all around bad attitude. After asking to speak to a manager, Demi came to our table, spoke to us and switched our server for the evening. She made a bad experience turn out to be a wonderful evening. everthing about her was fantastic! she accomodated all our requests and went above and beyond. Thank you Demi and we will definitely be back.
Visited here as a treat since we do not eat out a lot. Had won a gift certificate at our church bazaar a few months back and was looking forward to a good meal. I will say that the food was very good, no complaints there. Service is another thing. Took forever to get our drinks and put in order. Had to hunt down waitress for salt and pepper and finally gave up getting any butter. When we went to leave and pay with our gift certificate the manager said they could not accept it because it was not signed by manager but it was a gift certificate we won and was even in a nice TowneHouse card. We were not willing to put up a big fight about it so I asked the manager if could I at least get a discount which he did give us but still cost us $100 for our meal that we were not expecting. Probably will not go back.
I was not allowed to take home the leftovers that I paid for. I guess they would rather throw them away!!
The vibe was great the food was terrible! I suggested to the manager that they remove elotes from the menu or call it something different, because it was not elotes!
Atmosphere: 4
Food: 1
Service: 2
Went to Towne House for a friends birthday for drinks and dancing last night. Some of my friends were kicked out then my brother was leaving and forgot his card. When he tried to get back in they refused and said he needed to come back in the morning. We still had some friends inside who went to the bar and asked for the card and they said they didn’t have it. This is unacceptable, he just walked out of the bar, why couldn’t he go in and get his card.
The food was horrible. Dry and overcooked. I have never complained about food in my life. This food was so bad I am overcoming my Midwest politeness to document to save others. This is the second time we had bad food. Last time was shrimp that we sent back it was so overcooked. This time it was brunch - my teenage boy couldn't eat more than half a piece of the dry, blackened French toast; my husband had eggs Benedict with no yolk; my tuna poke was grey because it had been cooked for so long; and my daughters breakfast skillet was dry like the dessert. Great staff. We will only come back for drinks and outside atmosphere. Disappointed locals.
What a regrettable meal! We made the mistake of not reading the reviews for this place before making a reservation. Our experience here was memorable in a bad way, much like that of many previous diners (we later learned). The staff, although pleasant, seemed to be uninformed and poorly trained. While we were the only diners in the room for much of our meal, the staff mainly ignored us and continued to socialize among themselves at a nearby counter. The floor around our table was filthy, with pieces of food, dirt, dust, and who knows what else. We asked to see the wine menu, and our server disappeared for 25 minutes. Just as we were getting ready to leave, she returned with a hand-written scrap of paper with the names of about 8 different bottles of wine (no prices). Apparently, the restaurant does not have a wine list. Very strange! To provide prices for each bottle, she had to check with the bartender (more lost time). Our calamari appetizer, which arrived in an overly thick bread coating, was chewy and dense. Our entrees were accompanied by heaps of potatoes (more than we could possibly eat) and overly cooked, wilted asparagus. The $11 dessert arrived as a tiny portion with raspberry sauce smeared around the plate in an unappetizing display. Our meal ended when our server delivered someone else's check to our table. She then disappeared (again), and we had to flag down another server to point out the error. In short, staff errors, sub-par cuisine, and poor customer service plagued our meal from start to finish. Thank goodness Media has many better dining options available!
I really enjoy going to the townhouse for the ambience and the food, great place to sit and have a drink or a bite to eat. I had the crabcake sandwich and it was full of crab meat. I would recommend that to anyone who loves crabcakes.
2 “gluten free options” on the menu. 1 is a burger with a gluten free bun. The other is guacamole. I assumed the guac would come with chips but didn’t learn until it was brought out that the chips are not gluten free so I paid $16 for a bowl of guac. I would have just passed on food altogether had I been told that when I ordered it.The space itself is pretty/cute and clean and the drinks seemed to go over well. All of the staff members we interacted with seemed uncomfortable/rushed/unsure so it may have just been an off evening for them.
Atmosphere: 3
Food: 2
Service: 2
Made reservations for dinner at 4 on Mother's Day only to be told when we got that there is only the Mother's Day brunch that was almost over that we could pay $45 each for. We left and will not be back.
Restaurantji Recommends
We booked the reservation believing there was both a buffet and a la carte service. Got there ndo a la carte. The buffet was way too expensive for the quality of food and the offerings. Never going back.
The sound level is overwhelming upon entering. The tables are very close together. The music is playing. The place is packed. The result is a cacophony. The menu did not match their online menu, so I had to reconsider my selections. Our waitress dutifully informed us that the Caesar Salad was served with anchovies in it and asked if we wanted them or not. We both said we did. Neither of our salads had them. The entrees were very tasty, and the portions were generous. Everything was cooked as specified, and our waitress did her best to please. The prices are very reasonable. The atmosphere (crowd, closeness, and noise) detracts from what I seek in a fine dining experience.
Slow service, incredibly noisy and found a huge bug in our napkin. Not going back again.
Slowest service ever experienced. Waited 25 mins for a waitress to take drink orders and fill water. No apologies. Food (salads and apps) took 50 minutes. Had to flag down waitress for additional drink orders and water. Not severely crowded in dining area either. Second time in a year with terrible wait times - won't be trying a third time.
We attended the Easter buffet. The food and the value was fantastic. Most comparable buffets are much more expensive. The service was subpar sadly (and a recurring theme as this restaurant).
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