I ordered driver through from the mobile app and when I pulled up to the drive through they told me I have to go inside for my order!!!... didnt tell me why. I've done this countless times at other Wendy's and never had a problem. I specifically went to this Wendy's when I saw it because it had lots of parking lot space and I was driving a full size truck and had a 30' trailer with a heavy load on it. The drive through was straight. No turns and no height restrictions. When I pulled up to the window after them telling me I ordered with the mobile app they still told me to go inside. I asked why couldn't someome walk over and grab my order? I was told it was over there.... OK. This is why its a drive through so I don't have to get out. I cant park the truck and trailer as its 40+ feet long. The security guard finally came out and asked for my name so he could get my food order. I would of canceled the order but I dont know how that works on a app. If you dont take drive thru orders on the mobile app take away that option. Many different Wendy regions dont have specific deals so I dont know why they cant take away the drive-thru option if its a problem. The only savior was the security guard.
Atmosphere: 2
Food: 4
Service: 1
Jessica McCollum
Waited for 30 mins just for a chicken sandwich and fries with a sprite
Atmosphere: 1
Food: 1
Service: 1
Bob Ching Chong bing wong
Guys be nice to the Wendy’s there doing there best you try to manage a Wendy’s
Atmosphere: 5
Food: 5
Service: 5
Quickcloud and Chill (Quickcloud)
About 6 months ago this place wasn’t too bad. But as of late it takes 15-25 minutes waiting for your food even if you put a mobile order thru. And when you do get your food it’s ice cold. It’s a shame and I’m going to chalk it up to being under staffed?
Atmosphere: 3
Food: 1
Service: 1
Cristin Oechsle
Honestly, this place has gone down hill. Food order is always wrong and food is always cold. They need better management too. Don’t waste your time or money here.
Atmosphere: 1
Food: 1
Service: 1
Jay Floyd
Good experience. The staff treated us well.
Lisa Gillespie
Quick service at the drive-thru. Batting 500 for accuracy. But the staff are nice.
Atmosphere: 5
Food: 5
Service: 4
Aaron
For your own good, DO NOT ORDER FOOD FROM THIS WENDY'S LATE AT NIGHT IF USING A DELIVERY APP. The staff will simply not prepare it. You will wait, and watch the delivery time get pushed back later and later. Yout order will be assigned to a ghost courier, who will never come to your house. You will complain and get a credit on your order. You will go hungry, and the Wendy's employees will continue to have a job despite being lazy.
There are other Wendy's. Pretend this one doesn't exist, and you won't go hungry and have to beg for a refund.
Atmosphere: 1
Food: 1
Service: 1
brett macqueen
The girl that works, the front desk would rather be on her cell phone and have an attitude when you asked for your meal
Atmosphere: 1
Food: 1
Service: 1
1111
Usually have no issues. I ordered ahead on the app and was asked to pull up while they completed my order...which never came. I think they forgot about me. I had to go inside and remind them and then wait.
I specifically asked at the drive thru is this the correct chicken sandwich, classic. Was not. Received wrong type of chicken sandwich, spicy NOT classic.
Atmosphere: 1
Food: 1
Service: 1
Michael Whalen Jr
Excellent place, quick and easy.
Drew Lakebrink
I've gone several times to this location, and I'm probably not going back. As others said, most of the time the staff is rude and it can easily take a long time to receive food. A few times I've received a wrong order, and today's was the last. I ordered the Dave's double meal, had to repeat the order, and I got home to find I got one beef patty despite the receipt showing that a double is what I paid for. I always look inside the bag to make sure the number of items is correct, but I shouldn't have to unwrap a burger to count the patties. Some changes need to be made to this location.
Atmosphere: 2
Food: 3
Service: 2
Gate Mills
Quick and easy, never crowded
Atmosphere: 3
Food: 4
Service: 4
Jad Slim
Took quite a bit for 1 simple order and they still got it wrong. They literally gave me a dry piece of chicken between a biscuit and that's it as my sandwich.
I ordered driver through from the mobile app and when I pulled up to the drive through they told me I have to go inside for my order!!!... didnt tell me why. I've done this countless times at other Wendy's and never had a problem. I specifically went to this Wendy's when I saw it because it had lots of parking lot space and I was driving a full size truck and had a 30' trailer with a heavy load on it. The drive through was straight. No turns and no height restrictions. When I pulled up to the window after them telling me I ordered with the mobile app they still told me to go inside. I asked why couldn't someome walk over and grab my order? I was told it was over there.... OK. This is why its a drive through so I don't have to get out. I cant park the truck and trailer as its 40+ feet long. The security guard finally came out and asked for my name so he could get my food order. I would of canceled the order but I dont know how that works on a app. If you dont take drive thru orders on the mobile app take away that option. Many different Wendy regions dont have specific deals so I dont know why they cant take away the drive-thru option if its a problem. The only savior was the security guard.
Atmosphere: 2
Food: 4
Service: 1
Waited for 30 mins just for a chicken sandwich and fries with a sprite
Atmosphere: 1
Food: 1
Service: 1
Guys be nice to the Wendy’s there doing there best you try to manage a Wendy’s
Atmosphere: 5
Food: 5
Service: 5
About 6 months ago this place wasn’t too bad. But as of late it takes 15-25 minutes waiting for your food even if you put a mobile order thru. And when you do get your food it’s ice cold. It’s a shame and I’m going to chalk it up to being under staffed?
Atmosphere: 3
Food: 1
Service: 1
Honestly, this place has gone down hill. Food order is always wrong and food is always cold. They need better management too. Don’t waste your time or money here.
Atmosphere: 1
Food: 1
Service: 1
Good experience. The staff treated us well.
Quick service at the drive-thru. Batting 500 for accuracy. But the staff are nice.
Atmosphere: 5
Food: 5
Service: 4
For your own good, DO NOT ORDER FOOD FROM THIS WENDY'S LATE AT NIGHT IF USING A DELIVERY APP. The staff will simply not prepare it. You will wait, and watch the delivery time get pushed back later and later. Yout order will be assigned to a ghost courier, who will never come to your house. You will complain and get a credit on your order. You will go hungry, and the Wendy's employees will continue to have a job despite being lazy.
There are other Wendy's. Pretend this one doesn't exist, and you won't go hungry and have to beg for a refund.
Atmosphere: 1
Food: 1
Service: 1
The girl that works, the front desk would rather be on her cell phone and have an attitude when you asked for your meal
Atmosphere: 1
Food: 1
Service: 1
Usually have no issues. I ordered ahead on the app and was asked to pull up while they completed my order...which never came. I think they forgot about me. I had to go inside and remind them and then wait.
Atmosphere: 3
Food: 3
Service: 1
Restaurantji Recommends
I specifically asked at the drive thru is this the correct chicken sandwich, classic. Was not. Received wrong type of chicken sandwich, spicy NOT classic.
Atmosphere: 1
Food: 1
Service: 1
Excellent place, quick and easy.
I've gone several times to this location, and I'm probably not going back. As others said, most of the time the staff is rude and it can easily take a long time to receive food. A few times I've received a wrong order, and today's was the last. I ordered the Dave's double meal, had to repeat the order, and I got home to find I got one beef patty despite the receipt showing that a double is what I paid for. I always look inside the bag to make sure the number of items is correct, but I shouldn't have to unwrap a burger to count the patties. Some changes need to be made to this location.
Atmosphere: 2
Food: 3
Service: 2
Quick and easy, never crowded
Atmosphere: 3
Food: 4
Service: 4
Took quite a bit for 1 simple order and they still got it wrong. They literally gave me a dry piece of chicken between a biscuit and that's it as my sandwich.
Atmosphere: 2
Food: 1
Service: 2
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