What used to be a great quality deli is now vice central. Long gone are the Ray n Charles days where one could get delicious food and friendly service, something I proved to myself after 3 subpar visits to this place since new ownership. Their bagels and pastries are not made in store anymore. The grill cook has been different in every visit, which killed consistency. And the counter service… well, it hasn’t been the best on either visit, but today was the worst. I stood by the counter for almost 10 minutes without being acknowledged, even though the girl up front walked by me 4+ times and even dispensed tobacco to people that came in after me. But I think this is not a staff problem. Ever since the new owners took over, the overall experience quality has gone down. The workers that everyone in the community knew are gone, allegedly because of poor pay and unsustainable hours. And I believe it, because it shows. This is 3rd strike for me. It’s sad to see that this place is now geared towards giving people more of what they don’t need (booze and cigarettes), and less of what they do (good food and good service).
Atmosphere: 1
Service: 1
Ed N
Awesome food and service. The employees are helpful and friendly .
Atmosphere: 5
Food: 5
Service: 5
Betsy Olivo
The best service, and great breakfast sandwiches.
Atmosphere: 5
Food: 5
Service: 5
Erica Ann
The driest burger I’ve ever had. The patty was so thin even, Ray Charles could see through it.
Atmosphere: 3
Food: 2
Service: 3
Brian Harkness
Looks kinda beat but it’s clean and the blueberry pancakes were A+
Atmosphere: 3
Food: 5
Service: 5
Kelcie Rivera
This place serves the absolute best Caesar wraps I’ve ever had—fresh, flavorful, and perfectly made. The presentation was a huge step up from what I expected, and the quality of the food truly impressed me. Highly recommend!
Atmosphere: 5
Food: 5
Service: 5
John Thies
I did not have food, just coffee. Madison will have me coming back!
Atmosphere: 2
Service: 5
George Praschil
Walking in just felt sad. The atmosphere was sad and the place was empty, one person behind the counter, three cooking and still took 20 mins for two eggs home fries bacon. Place is a shell of what it used to be. Also not kid friendly… they have bottles of alcohol everywhere including in front of the counter. Way to accessible for small kids to reach. Overall disappointed with it all.
Atmosphere: 1
Food: 2
Service: 1
Thomas Jacaruso
New owners of Ray & Charles thst I think are PERFECT for our area. Brittany runs a tight ship and is always running around taking care of details. Hailey makes the most amazing hero’s and I will NEVER go anywhere else for my favorite hero! Their attention to customer service, changing hours to accommodate locals who have dealt with the location closed early every day! They really do care and is a local business with supporting! 💪💪❤️Tom
Atmosphere: 5
Food: 5
Service: 5
Anton Baranenko
Ain’t gonna lie, I had an amazing Philly cheesesteak and waffle fries. Everything was cooked to perfection and with love.
I stop here for breakfast every Sunday after Mass. The breakfast sandwiches are good, and I get the biggest hot tea that they serve. The staff is friendly and attentive.
Food: 4
Service: 4
Evan Styer
Decent place good hoagie but pricing is way out of line. Don't get me wrong when Ray owned it it was higher but $20 for two cans of Peace tea that cost a dollar and a 12-in hoagie is insane. Definitely won't be back must be catering to out-of-state clientele now.
Atmosphere: 4
Food: 4
Service: 3
Poop Poo
The male cook that is always making food needs to go. Watched that man go from handling tobacco products and cash at the register to running back to the cook area, grabbing raw meat and putting it on the grill with his bare hands after touching dirty items. I’ve watched this happen over 20 times already. I wanted to make sure that this was an ongoing issue before making a review, but this has gone too far with this business.
I will no longer be returning, but my advice for anyone that continues to visit is to watch their every move in regards to making their food. If you notice Other customers you’ll see that no one pays attention to the cook and what they’re doing behind the counter. I think it’s time that people start paying attention to what’s really going on.
And I’m not really sure why they moved the beer to the front of the store. That shouldn’t be the first thing kids see when they walk in the door.
Atmosphere: 4
Food: 1
Service: 1
William Bogdanovicz
It's always a good experience they seem to have everything you're looking for and being open on the 4th of July just made it even better I highly recommend it for the quick grab and go
What used to be a great quality deli is now vice central. Long gone are the Ray n Charles days where one could get delicious food and friendly service, something I proved to myself after 3 subpar visits to this place since new ownership.
Their bagels and pastries are not made in store anymore. The grill cook has been different in every visit, which killed consistency. And the counter service… well, it hasn’t been the best on either visit, but today was the worst.
I stood by the counter for almost 10 minutes without being acknowledged, even though the girl up front walked by me 4+ times and even dispensed tobacco to people that came in after me.
But I think this is not a staff problem. Ever since the new owners took over, the overall experience quality has gone down. The workers that everyone in the community knew are gone, allegedly because of poor pay and unsustainable hours. And I believe it, because it shows.
This is 3rd strike for me. It’s sad to see that this place is now geared towards giving people more of what they don’t need (booze and cigarettes), and less of what they do (good food and good service).
Atmosphere: 1
Service: 1
Awesome food and service. The employees are helpful and friendly .
Atmosphere: 5
Food: 5
Service: 5
The best service, and great breakfast sandwiches.
Atmosphere: 5
Food: 5
Service: 5
The driest burger I’ve ever had. The patty was so thin even, Ray Charles could see through it.
Atmosphere: 3
Food: 2
Service: 3
Looks kinda beat but it’s clean and the blueberry pancakes were A+
Atmosphere: 3
Food: 5
Service: 5
This place serves the absolute best Caesar wraps I’ve ever had—fresh, flavorful, and perfectly made. The presentation was a huge step up from what I expected, and the quality of the food truly impressed me. Highly recommend!
Atmosphere: 5
Food: 5
Service: 5
I did not have food, just coffee. Madison will have me coming back!
Atmosphere: 2
Service: 5
Walking in just felt sad. The atmosphere was sad and the place was empty, one person behind the counter, three cooking and still took 20 mins for two eggs home fries bacon. Place is a shell of what it used to be. Also not kid friendly… they have bottles of alcohol everywhere including in front of the counter. Way to accessible for small kids to reach. Overall disappointed with it all.
Atmosphere: 1
Food: 2
Service: 1
New owners of Ray & Charles thst I think are PERFECT for our area. Brittany runs a tight ship and is always running around taking care of details. Hailey makes the most amazing hero’s and I will NEVER go anywhere else for my favorite hero! Their attention to customer service, changing hours to accommodate locals who have dealt with the location closed early every day! They really do care and is a local business with supporting! 💪💪❤️Tom
Atmosphere: 5
Food: 5
Service: 5
Ain’t gonna lie, I had an amazing Philly cheesesteak and waffle fries. Everything was cooked to perfection and with love.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Very nice people and very nice place
Atmosphere: 5
Food: 5
Service: 5
I stop here for breakfast every Sunday after Mass. The breakfast sandwiches are good, and I get the biggest hot tea that they serve. The staff is friendly and attentive.
Food: 4
Service: 4
Decent place good hoagie but pricing is way out of line. Don't get me wrong when Ray owned it it was higher but $20 for two cans of Peace tea that cost a dollar and a 12-in hoagie is insane. Definitely won't be back must be catering to out-of-state clientele now.
Atmosphere: 4
Food: 4
Service: 3
The male cook that is always making food needs to go. Watched that man go from handling tobacco products and cash at the register to running back to the cook area, grabbing raw meat and putting it on the grill with his bare hands after touching dirty items. I’ve watched this happen over 20 times already. I wanted to make sure that this was an ongoing issue before making a review, but this has gone too far with this business.
I will no longer be returning, but my advice for anyone that continues to visit is to watch their every move in regards to making their food. If you notice Other customers you’ll see that no one pays attention to the cook and what they’re doing behind the counter. I think it’s time that people start paying attention to what’s really going on.
And I’m not really sure why they moved the beer to the front of the store. That shouldn’t be the first thing kids see when they walk in the door.
Atmosphere: 4
Food: 1
Service: 1
It's always a good experience they seem to have everything you're looking for and being open on the 4th of July just made it even better I highly recommend it for the quick grab and go
Atmosphere: 5
Food: 5
Service: 5
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