Manager was rude as hell when we tried to inform her that the order was wrong. As a McDonald’s employee myself, you never blame the customer for an order mess up first, completely unprofessional. We weren’t even rude about it
Atmosphere: 1
Food: 5
Service: 1
B's Gmail
We were asked to pull forward in the drivethru, waited in our car for 30+ minutes for two breakfast sandwiches. I called the phone number and they assured me it was only going to take another 5 minutes. Another 10 minutes passed so i walked inside to find out what was happening, manager blamed me for pulling into the wrong spot or something. She was very rude and unapologetic. A simple apology would have prevented me writing this review.
Frank 73
Got food poisoning from the $5 bag with a double cheeseburger, nuggets and fries. I will never eat there again
Food: 1
Tim Smith
Went through the drive through today and was asked to pull forward while they prepare my order. So I did. 5-10mins went by then the manager came out with a small bag. I told her that it wasn’t my order. Rudely the manager says “ how would you know” I explained that I ordered $24 in food and handed her my receipt. She rolled her eyes and said “ Great. Pull around to the other side. As I was pulling off she said you don’t need to have an attitude. I said absolutely nothing to her for her to say this. I then replied well of this was going to take so long I would have went somewhere else. She pointed out someone else was waiting as well as if I couldn’t see that. She proceeded to fill 9 orders before I had to go in and ask for a refund. Maddy was anything but professional using profanity directed at me at the time of my refund and is completely incapable of performing her position as manager. Swiping at my hand from behind the counter. I will no longer be going to any McDonalds and or letting my children eat there again! Thanks to Maddy’s horrible customer service. I’ll also be following up with corporate on the aggressive behavior, and profanity. Avoid this place unless you like getting the wrong order and talked to like trash because of their (her) incompetence as a manager.
Atmosphere: 1
Food: 1
Service: 1
Michael Campbell
Id give this location a 4 overall for my personal experience. I have only had 1 order come out wrong in the last year and I order here probably 4-5x a month. The Issue is in the wait. The food is usually hot and ready when you get it, but expect to spend at LEAST 10 minutes in the drive-thru. 50% of the time there are no napkins in the bags as well but no major problems. I'm usually here after 7pm so I cannot speak to the daytime experience. Staff has always been polite and friendly but I will say that occasionally you do get someone who will shut the window on you before you can ask for anything like napkins/carriers/utensils but it is not common for me
Atmosphere: 3
Food: 5
Service: 3
Sarah Meldrum
Terrible terrible service and treatment tonight!!! I go here all the time, multiple times a week. They are normally very very good here. Fast, kind, personable and helpful. Never had a problem before today. Tonight I arrived at the drive thru at 10:50. I already felt bad coming late and was okay if they weren’t taking orders any longer but they were. I ordered 3 frappes, a milkshake, a smoothie and 2 medium fries. The girl making our drinks was slamming doors. Screaming and cussing and my children heard it all. She was very rude to me and was acting like I had just ruined her whole life and disgusted with my presence. I couldn’t help myself from asking, are you mad at us? She replied “just annoyed”. Well isn’t that clear as day? Lol. I then started to reply to her and she slammed the window shut and locked it before I could finish my sentence. Then she stormed off and slammed her McDonald’s hat on the counter in anger. I’m sure you can check the cameras :) we were there from 10:50 until 11:02 exactly. We were very shocked and confused. Even the employees inside looked shocked but no one said a word to us. I’m in the customer service industry and I’ve stayed hours after closing time to finish up after customers have stayed late or come in late. If you are open then you can’t be mad when someone orders. I could never imagine treating a customer like that. I would have rather been turned away than to be treated like that. You need to grow up if your job literally makes you have a temper tantrum, hissy fit and every time someone thanks you, you give them a mean scowl that look like a teenager that just got their cellphone taken away. Please do better and I will be calling corporate.
Atmosphere: 1
Food: 1
Service: 1
Chad Washington
Worst location in the area. It's never staffed so you end up waiting 20 mins for anything and it's pretty much at any point of the day. And corporate refuses to do anything because I know I am not the only one who has voiced this.
Atmosphere: 1
Food: 4
Service: 1
Shannon Mcdonald
The manager is so friendly - my kid loves eating in at this mcdonalds due to the warm inviting atmosphere he and his staff foster.
Atmosphere: 5
Food: 4
Service: 5
michael gaska
I had my order in my hand in 2 minutes! Great service 6am thanks
Atmosphere: 3
Food: 3
Service: 5
Rachel Forbes
This guy is the worst! I just watched him berate an employee in front of customers! This is not the first time. Seriously needs to be addressed by corporate.
Manager was rude as hell when we tried to inform her that the order was wrong. As a McDonald’s employee myself, you never blame the customer for an order mess up first, completely unprofessional. We weren’t even rude about it
Atmosphere: 1
Food: 5
Service: 1
We were asked to pull forward in the drivethru, waited in our car for 30+ minutes for two breakfast sandwiches. I called the phone number and they assured me it was only going to take another 5 minutes. Another 10 minutes passed so i walked inside to find out what was happening, manager blamed me for pulling into the wrong spot or something. She was very rude and unapologetic. A simple apology would have prevented me writing this review.
Got food poisoning from the $5 bag with a double cheeseburger, nuggets and fries. I will never eat there again
Food: 1
Went through the drive through today and was asked to pull forward while they prepare my order. So I did. 5-10mins went by then the manager came out with a small bag. I told her that it wasn’t my order. Rudely the manager says “ how would you know” I explained that I ordered $24 in food and handed her my receipt. She rolled her eyes and said “ Great. Pull around to the other side. As I was pulling off she said you don’t need to have an attitude. I said absolutely nothing to her for her to say this. I then replied well of this was going to take so long I would have went somewhere else. She pointed out someone else was waiting as well as if I couldn’t see that. She proceeded to fill 9 orders before I had to go in and ask for a refund. Maddy was anything but professional using profanity directed at me at the time of my refund and is completely incapable of performing her position as manager. Swiping at my hand from behind the counter. I will no longer be going to any McDonalds and or letting my children eat there again! Thanks to Maddy’s horrible customer service. I’ll also be following up with corporate on the aggressive behavior, and profanity. Avoid this place unless you like getting the wrong order and talked to like trash because of their (her) incompetence as a manager.
Atmosphere: 1
Food: 1
Service: 1
Id give this location a 4 overall for my personal experience. I have only had 1 order come out wrong in the last year and I order here probably 4-5x a month. The Issue is in the wait. The food is usually hot and ready when you get it, but expect to spend at LEAST 10 minutes in the drive-thru. 50% of the time there are no napkins in the bags as well but no major problems. I'm usually here after 7pm so I cannot speak to the daytime experience. Staff has always been polite and friendly but I will say that occasionally you do get someone who will shut the window on you before you can ask for anything like napkins/carriers/utensils but it is not common for me
Atmosphere: 3
Food: 5
Service: 3
Terrible terrible service and treatment tonight!!! I go here all the time, multiple times a week. They are normally very very good here. Fast, kind, personable and helpful. Never had a problem before today. Tonight I arrived at the drive thru at 10:50. I already felt bad coming late and was okay if they weren’t taking orders any longer but they were. I ordered 3 frappes, a milkshake, a smoothie and 2 medium fries. The girl making our drinks was slamming doors. Screaming and cussing and my children heard it all. She was very rude to me and was acting like I had just ruined her whole life and disgusted with my presence. I couldn’t help myself from asking, are you mad at us? She replied “just annoyed”. Well isn’t that clear as day? Lol. I then started to reply to her and she slammed the window shut and locked it before I could finish my sentence. Then she stormed off and slammed her McDonald’s hat on the counter in anger. I’m sure you can check the cameras :) we were there from 10:50 until 11:02 exactly. We were very shocked and confused. Even the employees inside looked shocked but no one said a word to us. I’m in the customer service industry and I’ve stayed hours after closing time to finish up after customers have stayed late or come in late. If you are open then you can’t be mad when someone orders. I could never imagine treating a customer like that. I would have rather been turned away than to be treated like that. You need to grow up if your job literally makes you have a temper tantrum, hissy fit and every time someone thanks you, you give them a mean scowl that look like a teenager that just got their cellphone taken away. Please do better and I will be calling corporate.
Atmosphere: 1
Food: 1
Service: 1
Worst location in the area. It's never staffed so you end up waiting 20 mins for anything and it's pretty much at any point of the day. And corporate refuses to do anything because I know I am not the only one who has voiced this.
Atmosphere: 1
Food: 4
Service: 1
The manager is so friendly - my kid loves eating in at this mcdonalds due to the warm inviting atmosphere he and his staff foster.
Atmosphere: 5
Food: 4
Service: 5
I had my order in my hand in 2 minutes! Great service 6am thanks
Atmosphere: 3
Food: 3
Service: 5
This guy is the worst! I just watched him berate an employee in front of customers! This is not the first time. Seriously needs to be addressed by corporate.
Restaurantji Recommends
Customer service bad
Waited for food. Missing half of order. Of course no help from them
Atmosphere: 1
Food: 2
Service: 1
That waitress with the mustache, was very kind
Atmosphere: 4
Food: 4
Service: 5
Employees handle food without gloves all the time
Atmosphere: 1
An average McDonald's.
Atmosphere: 2
Food: 3
Service: 3
Recommended dishes: McDonald's Big Mac
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