Last night around 8pm I took my kids o the BK location on Haymaker as we do a few nights a week. We order $35/$40 from the driver thru, pull up to 2nd window to pay, hand the lady $100 bill and get denied service because she claimed she couldn't break it. With much attitude she insisted i go somewhere, break the bill and come back to get my cold food. I put my vehicle in D and just drove off. I then drive 20 min out of my way to the BK location on rt 30 in Irwin, drive past it by and turn left into the McDonald's parking lot. I order $37 worth of food, pull up to the 2nd window, pay with my $100 bill, get my change and my food. Because of 1 nightshift manager in the lovely town of Trafford on a power trip who didnt feel like doing her job just lost a customer who spent $100 to $200 per week at BK. Not only will i never visit the trafford location, I will not ever vist BK again. McDonald's were more than happy to take my money and will be our new goto fastfood restaurant.
Service: 1
julie couch
Haymaker village is where we went.
Atmosphere: 4
Food: 4
Service: 5
Rick Toretti
This location was five stars before the remodel! I would travel to it since the NV location wasn’t good. Now that they remodeled, I think NV is better if you don’t use the drive thru. Two drive thru order stations going into one very slow line. No wonder people are going inside. Need to get better or not going any more. Did they loose the good employees while they remodeled?
Atmosphere: 2
Food: 4
Service: 1
Recommended dishes: Whopper Jr
mike s
even after the rebuild every sandwich i've gotten has been dry as could be, with borderline stale bread. wouldn't let me leave 0 stars
Atmosphere: 1
Service: 1
K Pa
Avery is such a breath of fresh air. I've been to this location a few times. Sometimes the new trainees are a bit slow but she handles the pressure extremely well! I am very impressed and will continue to visit if it means I get the customer service that she gives. Always a smile and a friendly greeting! Keep up the great work!
Atmosphere: 5
Food: 5
Service: 5
Justin K
They need to clean house and terminate every employee for the lack of efficiency. You'll get served food at sit down restaurant faster than this location. 30 minutes minimum to receive food from here.
Atmosphere: 1
Food: 4
Service: 1
Arnel Balcita
Another slow fast food place that has never come back from the lockdowns.
Atmosphere: 1
Food: 3
Service: 1
Walter Parker
Worst service ever. New rebuild and horrable. Waited in drive thru for 20 minutes with one car ahead of us. No response from inside. Drove off. Burger King is off my to go place.
Atmosphere: 1
Food: 1
Service: 1
Joe
spent 9 minutes in the drive through before order was taken and then spent another 15 minutes waiting to get to the window before I left the line. went inside but no one was taking orders or acknowledged me. one guy was dancing, another was standing still day dreaming and the girl was disrespecting a customer in the drive through. New look and even worse service. DEI at its best. Sheetz was with in walking distance.
Everything is good other than the slow lines. Seems like it takes almost 5 minutes per car. Food and service is great no complaints there. Just slow
Atmosphere: 5
Food: 5
Service: 3
Cole D
Anyone else think the renovation would lead to better customer service? I sat in the drive-thru for a mobile order for about 20 minutes. Already that's insulting. What's worse is that they DIDN'T EVEN GIVE ME THE RIGHT SIZE FRIES OR SANDWICH IN MY ORDER. So not only was my food lukewarm at best, but it wasn't even the right food, despite the slip on the burger wrapper being correct.
Why dump all that money into renovations when you still can't make a simple hamburger?
Atmosphere: 2
Food: 2
Service: 1
James
Slowest drive through ever, 25 minutes on a Tuesday night, 7pmish.
Atmosphere: 1
Food: 3
Service: 2
Recommended dishes: Whopper with Cheese
Kevin Reichert
Good service very good faster than the N.Versailles location
Atmosphere: 4
Food: 5
Service: 4
Stacie Nicole
Very disrespectful likes calling people out their name and messing up orders and not fixing the order
Kids wanted the sponge bob meal.
Atmosphere: 3
Food: 3
Service: 3
Last night around 8pm I took my kids o the BK location on Haymaker as we do a few nights a week. We order $35/$40 from the driver thru, pull up to 2nd window to pay, hand the lady $100 bill and get denied service because she claimed she couldn't break it. With much attitude she insisted i go somewhere, break the bill and come back to get my cold food. I put my vehicle in D and just drove off. I then drive 20 min out of my way to the BK location on rt 30 in Irwin, drive past it by and turn left into the McDonald's parking lot. I order $37 worth of food, pull up to the 2nd window, pay with my $100 bill, get my change and my food. Because of 1 nightshift manager in the lovely town of Trafford on a power trip who didnt feel like doing her job just lost a customer who spent $100 to $200 per week at BK. Not only will i never visit the trafford location, I will not ever vist BK again. McDonald's were more than happy to take my money and will be our new goto fastfood restaurant.
Service: 1
Haymaker village is where we went.
Atmosphere: 4
Food: 4
Service: 5
This location was five stars before the remodel! I would travel to it since the NV location wasn’t good. Now that they remodeled, I think NV is better if you don’t use the drive thru. Two drive thru order stations going into one very slow line. No wonder people are going inside. Need to get better or not going any more.
Did they loose the good employees while they remodeled?
Atmosphere: 2
Food: 4
Service: 1
Recommended dishes: Whopper Jr
even after the rebuild every sandwich i've gotten has been dry as could be, with borderline stale bread. wouldn't let me leave 0 stars
Atmosphere: 1
Service: 1
Avery is such a breath of fresh air. I've been to this location a few times. Sometimes the new trainees are a bit slow but she handles the pressure extremely well! I am very impressed and will continue to visit if it means I get the customer service that she gives. Always a smile and a friendly greeting! Keep up the great work!
Atmosphere: 5
Food: 5
Service: 5
They need to clean house and terminate every employee for the lack of efficiency. You'll get served food at sit down restaurant faster than this location. 30 minutes minimum to receive food from here.
Atmosphere: 1
Food: 4
Service: 1
Another slow fast food place that has never come back from the lockdowns.
Atmosphere: 1
Food: 3
Service: 1
Worst service ever. New rebuild and horrable. Waited in drive thru for 20 minutes with one car ahead of us. No response from inside. Drove off. Burger King is off my to go place.
Atmosphere: 1
Food: 1
Service: 1
spent 9 minutes in the drive through before order was taken and then spent another 15 minutes waiting to get to the window before I left the line. went inside but no one was taking orders or acknowledged me. one guy was dancing, another was standing still day dreaming and the girl was disrespecting a customer in the drive through. New look and even worse service. DEI at its best. Sheetz was with in walking distance.
Atmosphere: 1
Food: 4
Service: 1
Restaurantji Recommends
Everything is good other than the slow lines. Seems like it takes almost 5 minutes per car. Food and service is great no complaints there. Just slow
Atmosphere: 5
Food: 5
Service: 3
Anyone else think the renovation would lead to better customer service? I sat in the drive-thru for a mobile order for about 20 minutes. Already that's insulting. What's worse is that they DIDN'T EVEN GIVE ME THE RIGHT SIZE FRIES OR SANDWICH IN MY ORDER. So not only was my food lukewarm at best, but it wasn't even the right food, despite the slip on the burger wrapper being correct.
Why dump all that money into renovations when you still can't make a simple hamburger?
Atmosphere: 2
Food: 2
Service: 1
Slowest drive through ever, 25 minutes on a Tuesday night, 7pmish.
Atmosphere: 1
Food: 3
Service: 2
Recommended dishes: Whopper with Cheese
Good service very good faster than the N.Versailles location
Atmosphere: 4
Food: 5
Service: 4
Very disrespectful likes calling people out their name and messing up orders and not fixing the order
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