We were very frequent patrons of this place until we could no longer stand it! The drinks here are AWEFUL! They are as weak as water. Most of the time they are room temperature. We spend upwards from $5-$7 per drink and waste it because it is too weak and cool to drink. These employees change like the wind. The need to shut the place down for a MASS TRAINING DAY!
Atmosphere: 2
Food: 1
Service: 1
JYarb Sounds
Exactly what you'd expect ?
Atmosphere: 5
Food: 5
Service: 5
Bonita Lipscomb
2nd time going to this location and both times were great. Today in drive through my husband ordered wrong thing and when we got to the window he told the employee and she said "no problem" and made the drink that he really wanted. Very pleasant and professional.
Atmosphere: 5
Food: 5
Service: 5
Jae Mills
My favorite place to get drinks! They never mess up, great customer service. My favorite employee is the gentleman who takes orders and works the window Saturday and Sunday morning.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Caramel Macchiato
Ryder
Took 30+ minutes to make a Double Smoked Bacon Sandwich and 20 to make a small Mango Dragonfruit refresher
Atmosphere: 1
Food: 2
Service: 1
Tonima Tajin
They make the coffee like trash. This is the fourth time they’ve been made my coffee so horrible. I spent $9 for my pumpkin chai tea latte & swear to God this drink they made not even close to the real one. First time she made something total different, then she made the second one which has no pumkin taste, no pumkin cold foam in it. I was so pissed I took the coffee and left.
Atmosphere: 2
Food: 1
Service: 1
Katelyn Kelley
Best starbucks in the area!!
Atmosphere: 5
Food: 5
Service: 5
Kelly Mula
I stopped here this morning with my son after work. The lady that took our order barely looked up from the book she was writing in. We placed order, went to pay and apparently you can’t pay with anything over a ten dollar bill because they don’t have change. I was told we barely ever get cash because most people pay with their card or app. I’m sorry I had cash I was unaware that I needed to pay in a specific form to shop at that location. Anyway when we went to get the order from counter it was not what I ordered and we told the barista who looked at it and it said what she made on the tag but that was not what I ordered. I said iced coffee which is different than cold brew and I wanted the white mocha and it was white choc macadamia cold foam. Cannot have nuts due to allergy. I don’t work there but I know they are completely different. Instead of just replacing the drink she talked to the one who took the order and they discussed it before fixing it then they made comments about the price difference. II ordered one thing you put in another I paid with my sons app the total you gave me. I guess it’s my fault that the book was more important than customer service. Will never visit this location again. Just rude/attitude all around.
Atmosphere: 4
Food: 4
Service: 1
cassidy heckel
probably in the top 5 worst starbucks in the western pa area
KayLee Morrill
Polite and quick service, and drinks were all great! Can be tricky getting in/out during a busy day.
I frequent this location so many times. The service is great and friendly. There are 2 monroeville locations which i frequent so much, they know my order before i finish. They finish my order before i do. I recommend going to either monroeville locations
Atmosphere: 5
Food: 5
Service: 5
Steve Dietz
Slow drive- thru but, accurate order.
Atmosphere: 3
Service: 4
Vienza Barboza
My husband picked up my order and when I received my drink it was the way it is in the picture. I called the store to let them know, and the person who answered was like “okay…” and asked if I would like them to remake the drink or if I would like a refund. I opted for a refund bc I can’t drive to the store, and was told to call Starbucks. Really annoyed, and this used to be my favorite Starbucks store in the area ?
Atmosphere: 1
Food: 1
Service: 1
Chris Cope
Terrible service!!!!! I paid for extra charge for Venti Crispy creme apple dizzle caramel cup, 1 layer bottom caramel, middle layer caramel top CARAMEL then whip cream on top with dizzile caramel Frappuccino.------No coffee. And all you did gave me a dizzle cup THAT IT?. WOW TERRIBLE TO FOLLOW THE DICRECTION. I TOLD YOU, I WILL PAY THE EXTRA CHARGE! Yet you didn't do it!!! LAZY!!! HAPPEN YESTERDAY AROUND 4:45PM TO 5 PM. IM DEAF CUSTOMERS. YOU WILL SEE ME SHOWING HER PHONE..
We were very frequent patrons of this place until we could no longer stand it! The drinks here are AWEFUL! They are as weak as water. Most of the time they are room temperature. We spend upwards from $5-$7 per drink and waste it because it is too weak and cool to drink. These employees change like the wind. The need to shut the place down for a MASS TRAINING DAY!
Atmosphere: 2
Food: 1
Service: 1
Exactly what you'd expect ?
Atmosphere: 5
Food: 5
Service: 5
2nd time going to this location and both times were great. Today in drive through my husband ordered wrong thing and when we got to the window he told the employee and she said "no problem" and made the drink that he really wanted. Very pleasant and professional.
Atmosphere: 5
Food: 5
Service: 5
My favorite place to get drinks! They never mess up, great customer service. My favorite employee is the gentleman who takes orders and works the window Saturday and Sunday morning.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Caramel Macchiato
Took 30+ minutes to make a Double Smoked Bacon Sandwich and 20 to make a small Mango Dragonfruit refresher
Atmosphere: 1
Food: 2
Service: 1
They make the coffee like trash. This is the fourth time they’ve been made my coffee so horrible. I spent $9 for my pumpkin chai tea latte & swear to God this drink they made not even close to the real one. First time she made something total different, then she made the second one which has no pumkin taste, no pumkin cold foam in it. I was so pissed I took the coffee and left.
Atmosphere: 2
Food: 1
Service: 1
Best starbucks in the area!!
Atmosphere: 5
Food: 5
Service: 5
I stopped here this morning with my son after work. The lady that took our order barely looked up from the book she was writing in. We placed order, went to pay and apparently you can’t pay with anything over a ten dollar bill because they don’t have change. I was told we barely ever get cash because most people pay with their card or app. I’m sorry I had cash I was unaware that I needed to pay in a specific form to shop at that location. Anyway when we went to get the order from counter it was not what I ordered and we told the barista who looked at it and it said what she made on the tag but that was not what I ordered. I said iced coffee which is different than cold brew and I wanted the white mocha and it was white choc macadamia cold foam. Cannot have nuts due to allergy. I don’t work there but I know they are completely different. Instead of just replacing the drink she talked to the one who took the order and they discussed it before fixing it then they made comments about the price difference. II ordered one thing you put in another I paid with my sons app the total you gave me. I guess it’s my fault that the book was more important than customer service. Will never visit this location again. Just rude/attitude all around.
Atmosphere: 4
Food: 4
Service: 1
probably in the top 5 worst starbucks in the western pa area
Polite and quick service, and drinks were all great! Can be tricky getting in/out during a busy day.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I frequent this location so many times. The service is great and friendly. There are 2 monroeville locations which i frequent so much, they know my order before i finish. They finish my order before i do. I recommend going to either monroeville locations
Atmosphere: 5
Food: 5
Service: 5
Slow drive- thru but, accurate order.
Atmosphere: 3
Service: 4
My husband picked up my order and when I received my drink it was the way it is in the picture. I called the store to let them know, and the person who answered was like “okay…” and asked if I would like them to remake the drink or if I would like a refund. I opted for a refund bc I can’t drive to the store, and was told to call Starbucks. Really annoyed, and this used to be my favorite Starbucks store in the area ?
Atmosphere: 1
Food: 1
Service: 1
Terrible service!!!!! I paid for extra charge for Venti Crispy creme apple dizzle caramel cup, 1 layer bottom caramel, middle layer caramel top CARAMEL then whip cream on top with dizzile caramel Frappuccino.------No coffee. And all you did gave me a dizzle cup THAT IT?. WOW TERRIBLE TO FOLLOW THE DICRECTION. I TOLD YOU, I WILL PAY THE EXTRA CHARGE! Yet you didn't do it!!! LAZY!!! HAPPEN YESTERDAY AROUND 4:45PM TO 5 PM. IM DEAF CUSTOMERS. YOU WILL SEE ME SHOWING HER PHONE..
Atmosphere: 1
Food: 1
Service: 1
Always giving me broken straws.
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