Good Wendy's but the fries đ are always cold âď¸ so check em before you pull off
CallMeHickRoss
Iâve ordered just the beef patties at THIS Wendyâs before â twice. Same location. Same request. No issue.
So imagine my confusion when today, that exact same order was suddenly treated like it had never existed and could not possibly be done.
For clarity: I asked for only the beef patties. No bun. No toppings. No modifications. Just patties. This is not some fringe, mythical request â itâs something Wendyâs locations regularly accommodate, and again, this specific Wendyâs has done it for me before.
Yet today, I was told they âdonât do that here.â
Which raises an obvious question: Since when?
If this location was able to sell me patties on two previous visits, then either: ⢠The policy changed without notice, or ⢠The policy is being applied inconsistently, or ⢠The staff simply didnât want to deal with it
None of those reflect well on customer experience.
Fast-food chains thrive on consistency. Customers shouldnât have to guess whether an order will be honored based on the day, the shift, or who happens to be behind the counter.
There was no explanation, no attempt to help, and no alternative offered â just a hard stop on something that has already been done here before.
This isnât about food â itâs about reliability. If a location can do something twice and then deny it the third time without reason, thatâs frustrating and unnecessary.
Iâll be going to a different Wendyâs next time â one that actually knows what it can and cannot sell, and applies that consistently.
Atmosphere: 1
Food: 1
Service: 1
Dawn C
Super nice customer service
Atmosphere: 5
Food: 5
Service: 5
John Houchens
Most of the employees here, barely speak English, if you canât speak English, you shouldnât be working in the front counter. My order got screwed up three separate times.
Atmosphere: 3
Food: 3
Service: 1
Rich
This review is long overdue. I use to go here on regular basis with no issues. Then things things went downhill big time. I swore I would never go come back. Well, I ended up going back every so often. Things were getting alittle better but it seemed they couldnât get back where they should be. I can honestly say they are best they ever have been. Service is great, food is hot, employees are pleasant. I say all that because many might have stopped going here but they deserve second chance.
Atmosphere: 4
Food: 5
Service: 5
Harold Steven McClanahan
When's the Wendy's at 8:00 on November 26th 2025 waited at the front counter for 20 minutes ask the staff several times I'd like to place an order they have nobody working the front whatsoever there was four people behind me also waiting so I walked out alone with three other people walked out besides me their service is horrible nobody's working the front all they care about is a drive through they need to get better staffing
Atmosphere: 2
Food: 2
Service: 1
Elliot Wilson
DoorDash order for three plain baconators and two baconator fries. Came with one baconator fry and three burgers with ketchup + zero bacon. Accidentally adding ketchup is one thing, but how do you forget the bacon on all three BACONATORS?
Food: 4
Service: 1
cesar peluffo
Dining in supposed to 10:00pm It's 9:24 and it's already closed today, Saturday.
Food: 5
Service: 1
K Jones
Someone ate one of my nuggets
ant tor
Order my usual order get home and my cheese sauce is missing⌠I didnât know putting an order thatâs on a screen in a bag requires a degree⌠itâs literally on a screen what the order is and whatâs suppose to go in a bag⌠how easier can it get? Check your bag and your receipts before you leaveâŚ
I canât believe Closed dine in on a Saturday at 9:25pm Drive thru was moving slower than a snail đ âšď¸
Atmosphere: 1
Food: 1
Service: 1
Rozay Reese13
Smh terrible waited 15mins for 2 cheeseburgers an a chicken sandwich which they made wrong
Food: 2
Service: 1
Osa Ysn
Wonderful experience Wonderful stuff đ đ
Atmosphere: 5
Food: 5
Service: 5
Hilarie Detweiler
If I could give this Wendyâs zero stars I would. I have given them chance after chance. Ordered delivery. Several items missing. One burger wrong. Cold fries. Burnt nuggets. This is a constant issue. In the middle of lunch and they still canât get it right! Stay far far far away from this location!
Atmosphere: 1
Food: 1
Service: 1
Olivia LaRocca
THE CHEESE HAD MOLD ON IT. The cheese in my parmesan caesar salad had mold on it.
Good Wendy's but the fries đ are always cold âď¸ so check em before you pull off
Iâve ordered just the beef patties at THIS Wendyâs before â twice.
Same location. Same request. No issue.
So imagine my confusion when today, that exact same order was suddenly treated like it had never existed and could not possibly be done.
For clarity: I asked for only the beef patties. No bun. No toppings. No modifications. Just patties. This is not some fringe, mythical request â itâs something Wendyâs locations regularly accommodate, and again, this specific Wendyâs has done it for me before.
Yet today, I was told they âdonât do that here.â
Which raises an obvious question:
Since when?
If this location was able to sell me patties on two previous visits, then either:
⢠The policy changed without notice, or
⢠The policy is being applied inconsistently, or
⢠The staff simply didnât want to deal with it
None of those reflect well on customer experience.
Fast-food chains thrive on consistency. Customers shouldnât have to guess whether an order will be honored based on the day, the shift, or who happens to be behind the counter.
There was no explanation, no attempt to help, and no alternative offered â just a hard stop on something that has already been done here before.
This isnât about food â itâs about reliability. If a location can do something twice and then deny it the third time without reason, thatâs frustrating and unnecessary.
Iâll be going to a different Wendyâs next time â one that actually knows what it can and cannot sell, and applies that consistently.
Atmosphere: 1
Food: 1
Service: 1
Super nice customer service
Atmosphere: 5
Food: 5
Service: 5
Most of the employees here, barely speak English, if you canât speak English, you shouldnât be working in the front counter. My order got screwed up three separate times.
Atmosphere: 3
Food: 3
Service: 1
This review is long overdue. I use to go here on regular basis with no issues. Then things things went downhill big time. I swore I would never go come back. Well, I ended up going back every so often. Things were getting alittle better but it seemed they couldnât get back where they should be. I can honestly say they are best they ever have been. Service is great, food is hot, employees are pleasant. I say all that because many might have stopped going here but they deserve second chance.
Atmosphere: 4
Food: 5
Service: 5
When's the Wendy's at 8:00 on November 26th 2025 waited at the front counter for 20 minutes ask the staff several times I'd like to place an order they have nobody working the front whatsoever there was four people behind me also waiting so I walked out alone with three other people walked out besides me their service is horrible nobody's working the front all they care about is a drive through they need to get better staffing
Atmosphere: 2
Food: 2
Service: 1
DoorDash order for three plain baconators and two baconator fries. Came with one baconator fry and three burgers with ketchup + zero bacon. Accidentally adding ketchup is one thing, but how do you forget the bacon on all three BACONATORS?
Food: 4
Service: 1
Dining in supposed to 10:00pm It's 9:24 and it's already closed today, Saturday.
Food: 5
Service: 1
Someone ate one of my nuggets
Order my usual order get home and my cheese sauce is missing⌠I didnât know putting an order thatâs on a screen in a bag requires a degree⌠itâs literally on a screen what the order is and whatâs suppose to go in a bag⌠how easier can it get? Check your bag and your receipts before you leaveâŚ
Atmosphere: 2
Food: 2
Service: 1
Restaurantji Recommends
I canât believe Closed dine in on a Saturday at 9:25pm
Drive thru was moving slower than a snail đ âšď¸
Atmosphere: 1
Food: 1
Service: 1
Smh terrible waited 15mins for 2 cheeseburgers an a chicken sandwich which they made wrong
Food: 2
Service: 1
Wonderful experience
Wonderful stuff đ đ
Atmosphere: 5
Food: 5
Service: 5
If I could give this Wendyâs zero stars I would. I have given them chance after chance. Ordered delivery. Several items missing. One burger wrong. Cold fries. Burnt nuggets. This is a constant issue. In the middle of lunch and they still canât get it right! Stay far far far away from this location!
Atmosphere: 1
Food: 1
Service: 1
THE CHEESE HAD MOLD ON IT. The cheese in my parmesan caesar salad had mold on it.
Food: 1
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